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4.0 out of 5

"It was ok. Nice and newer looking. Conveniently right off the freeway. It was just an overnight stay in our way back from FL. We got in at midnight. T ... " More

By a verified traveler on Sun 02 Jan 2022

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Hotel Description

Hotel near Bradley Square Mall in Cleveland

In shopping district

Within 2 miles (3 km) of this Cleveland hotel, you'll find Bradley Square Mall and Cleveland State Community College. Also, Tinsley Park is within 2 miles (3 km) and Lee University is within 6 miles (10 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 88 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free newspapers.

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room Jan 30 - Jan 31

Suite, 1 King Bed (Extra Floor Space)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds (Additional Living Area)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible (Mobility Tub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Cleveland Northwest, an IHG Hotel ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Cleveland Northwest, an IHG Hotel

Everyone (4)
3 out of 5
It was ok. Nice and newer looking. Conveniently right off the freeway. It was just an overnight stay in our way back from FL. We got in at midnight. The first room she sent us to wasn’t clean. Confetti on the floor, beds not made, trash still there, etc. Went and told her, she was apologetic. Sent us to another room and it was good. I feel like the cleaning crew cut corners for sure. But not dirty. The toilet was already clogged when we got in our room, but let them know next morning and quickly taken care of. Breakfast was pretty good and had a lot of choices. Overall it was fine. I wouldn’t necessarily recommend, but I would stay again if I needed to.

Posted by , from CENTERBURG on Jan 2, 2022

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Comment from Hotel Management

Jan 4, 2022 by Cindy

Stephanie, yes there was a bit of confusion with some new employees so apparently the first room she sent to you was not touched. I apologize this happened. Not sure if it was marked as being done, regardless, there has been action and training been done on the employee who missed the room. Thank you for bringing this to our attention and we hope this doesn't happen to you or another guest again. Safe travels!

4 out of 5

Posted by on Oct 15, 2021

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1 out of 5
We specifically booked this hotel because of their outdoor pool. Upon arrival we found out that the pool was not able to be used because it didn't have a part. We were so tired from our travel that we stayed at the hotel anyway even though the main purpose was to swim since I had children with me.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 10, 2021 by Cindy

So sorry about this.....yes as you can imagine the USA doesn't make anything anymore and when something needs a part it needs to be shipped from another country. We offered you and all our other guests to not charge you if you decided you didn't want to stay. No problem we understand this can be frustrating. You decided to stay knowing our pool was not working. We are happy we can still get the cleaning supplies, etc. in bulk to provide a clean disinfected room. Safe travels!!

5 out of 5

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 19, 2021 by Cindy

Thank you for rating our hotel.

5 out of 5

Posted by on Oct 26, 2019

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Comment from Hotel Management

Oct 28, 2019 by Cindy

Thank you for rating our hotel. We hope you come back and see us!

5 out of 5

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 25, 2019 by Cindy

Thank you for your review on our hotel. We hope to see you back. Safe travels!

5 out of 5

Beautiful hotel, Huge room!

Pros: Free breakfast, Free Internet, Quiet
We stayed here when we brought our Daughter to Lee College. The place was beautiful and spotless. Everyone of the staff we met were helpful and extra nice. Our room was Huge and the bed was super comfortable. All the comforts of home were provided. Breakfast was good with hot food and yummy cinnamon rolls. We will stay again for sure!

Posted by , from Maryville, TN on Aug 25, 2012

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About the Holiday Inn Express Cleveland Northwest, an IHG Hotel

Location 4355 Holiday Inn Express Way, Cleveland, TN 37312

Property Features

Holiday Inn Express Cleveland Northwest, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served. Event space at this hotel measures 2000 square feet (186 square meters). A terrace, tour/ticket assistance, and a picnic area are also featured at the business-friendly Holiday Inn Express Cleveland Northwest, an IHG Hotel. Free self parking is available. This Cleveland hotel is smoke free.

  • 88 guestrooms or units
  • 4 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express Cleveland Northwest, an IHG Hotel offers 88 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers and hair dryers. This Cleveland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Express Cleveland Northwest
  • Holiday Inn Express Northwest Hotel Cleveland
  • Holiday Inn Express Cleveland Northwest Hotel
  • Inn Express Cleveland west

You should know

  • The seasonal pool will open in May and close in September.
  • Up to 2 children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.