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Douglas Inn And Suites

2-star property
2600 Westside Drive NW, Cleveland, TN 1-855-201-7819

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4.8 out of 5
Exceptional!
See all 16 Travelocity Reviews

"Staff was very friendly and helpful. Room was clean and well equipped. " More

By a verified traveler on Sun 10 Nov 2019

Points Of Interest

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Hotel Description

Enjoy the free WiFi at this Mediterranean Cleveland motel

In Cleveland

You'll find Cleveland State Community College and Lee University within 3 miles (5 km) of this motel. Tinsley Park and North Cleveland Church of God are also within 3 miles (5 km).

Business services

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a fitness center on site, and a 24-hour front desk and express check-out are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 40 guestrooms also offer free WiFi and TVs with digital channels. Free newspapers, free local calls, and hair dryers are also available.

Deluxe Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$58* Per night/room Jul 12 - Jul 13

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Douglas Inn And Suites ratings based on 16 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Douglas Inn And Suites

Everyone (4) Couples (2) Family (1)
5 out of 5
Staff was very friendly and helpful. Room was clean and well equipped.

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 10, 2019 by Manager

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

4 out of 5
Suite was very roomy and clean. Crackle barrel is right next door

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 16, 2019 by Manager

Thank you for your review and comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4 out of 5
Nice, clean, great location. Close to Omega Center, next to Cracker Barrel. Breakfast with biscuits and gravy, egg patty and waffles.

Posted by on Apr 25, 2019

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Comment from Hotel Management

Apr 25, 2019 by Manager

It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our location and breakfast. I hope that we will impress you with exemplary service during future visits.

5 out of 5

Clean facility and nice staff

Like almost everything about this place. For the price, this place exceed our expectations. Room is clean and comfortable. Easy to get on and off the highway. And the staff is nice and friendly. Ideal place for a short stay.

Posted by on Oct 30, 2017

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Comment from Hotel Management

Nov 1, 2017 by Manager

It means so much to have earned your business. We appreciate the feedback regarding our staff and price. Our ever present goal is to exceed expectations of service and accommodations. I hope you'll return to enjoy a five star experience.

4 out of 5

Met My Needs

Pros: Clean. Comfortable bed. Next to Cracker Barrell.
Cons: Breakfast area not very inviting. I ate at Cracker Barrel.
Location: Close to Lee University which suited my need to move my daughter out from her dorm the day after my stay.
I was looking for a cheaper hotel for an overnight stay in Cleveland, TN. This hotel worked perfectly for me as it was clean and comfortable. I slept very well in the bed...firm mattress and clean linens. The towels were nice. Water was hot. Shower had just enough pressure.

Posted by , from Georgia on May 4, 2016

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4 out of 5

A Fine Experience

Pros: The location– easy on easy off. The appearance, furniture, fixtures, staff, room, bed. Nothing here to "not like."
Cons: This hotel is such a value, I would not ask for anything to be "improved."
Location: My trip being for a business purpose, I did not explore the surroundings.
Only a one-night stay but made me so comfortable that I wished for more. The room was bright, cheery and clean. The office chair and desk was so very useful. The bedding was clean and fresh. Refrigerator was clean and not "iced-up" like some I've seen. Coffee in the room was nice, since I'm up "before breakfast." The included breakfast assortment was super. I had sausage gravy on biscuits with an egg to boot. Lots of danish, bagels, juice, coffee, etc. Fresh and hot– or cold, if it should be. In addition, the hotel was quiet and so comfortable, I overslept–– unusual for me! I'll be booking other Douglas properties whenever possible.

Posted by , from N.E. Indiana on Feb 20, 2016

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5 out of 5

Clean and comfortable

Pros: as I mentioned above.
Cons: More fruit and yogurt on the breakfast bar for those of us who travel a great distance. heavy foods don't always set well.
Location: I wasn't there long enough to take in anything nearby.
I only stayed overnight but found the accommodations clean, and comfortable. The staff was pleasant and helpful. I would recommend this motel to anyone. The breakfast was okay too, but I would have like to have seen more fruit and yogurt, especially for a long drive, but if you like sausage and gravy and eggs it will do the trick.

Posted by , from Virginia on Nov 9, 2015

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5 out of 5

pleasantly surprised

Pros: Everything and pet friendly.
Location: Close to I75 and Cracker Barrel restaurant.
Very clean, modern, fresh paint, nice shower, comfortable beds, good breakfast., friendly staff.

Posted by , from Caseville MI on Nov 3, 2015

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5 out of 5

Staff was friendly and helpful.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Staff was friendly and helpful. There are restaurants close by. Bed was comfortable and room was clean.

Posted by on Aug 3, 2012

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5 out of 5

The staff and overal atmosphere was excellent

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, friendly staff, comfortable bed
I would highly recommend this hotel. It far exceeded my expectations and I will stay again when revisiting town.

Posted by , from Tampa, FL on Dec 28, 2011

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About the Douglas Inn And Suites

Location 2600 Westside Drive NW, Cleveland, TN 37312

Property Features

WiFi is free in public spaces. There's an onsite business center. The business-friendly Douglas Inn And Suites also features a fitness center, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This Mediterranean Cleveland motel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 2 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Airport: McGhee Tyson Airport (TYS) (130.5 km / 81.1 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and hair dryers. Premium digital television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the motel include a fitness center.

Guests under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 AM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 15.00 per pet, per night
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Property is cleaned with disinfectant
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Number of children who can stay free - 2
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Douglas Inn Suites
  • Douglas Inn
  • Douglas Inn Cleveland
  • Douglas Inn And Suites
  • Douglas Hotel Cleveland
  • Douglas Inn And Suites Motel
  • Douglas Inn And Suites Cleveland
  • Douglas Inn And Suites Motel Cleveland

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Douglas Inn And Suites.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.