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Douglas Inn And Suites

2-star property
2600 Westside Drive NW, Cleveland, TN 1-855-201-7819
4.2 out of 5
Very good!
See all 15 travelocity Reviews

"Very convenient entry/exit off the expressway and location of gas station and Cracker Barrel. Liked the small (not big chain style), plus the price wa ... " More

By a verified traveler on Tue 19 Apr 2022

Points Of Interest

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Hotel Description

Enjoy the free WiFi at this Mediterranean Cleveland motel

In Cleveland

You'll be within half a mile (1 km) of Tennova Healthcare and 2 miles (3 km) of Cleveland State Community College with a stay here. Create & Celebrate Studio and CHI MEMORIAL CLEVELAND are also within 3 miles (5 km).

Free perks

This motel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's a gym on site, and a 24-hour front desk and express check-out are also provided.

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$69* Per night/room Feb 9 - Feb 10

Deluxe Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Douglas Inn And Suites ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Douglas Inn And Suites

Everyone (7) Couples (3) Family (3)
4 out of 5
Very convenient entry/exit off the expressway and location of gas station and Cracker Barrel. Liked the small (not big chain style), plus the price was great. Notified the very polite am clerk about a couple minor issues.

Posted by on Apr 19, 2022

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Comment from Hotel Management

Apr 25, 2022 by Manager

Hello Gary, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our location and your insights regarding our price. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

5 out of 5
It was easy to find ,clean and staff friendly. I was thrilled when I opened my door and found a recliner in the room after 2 days on the road it was a welcome site. I was able to unwind watch some TV . Bed very comfortable and I slept like a log !

Posted by on Apr 5, 2022

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Comment from Hotel Management

Apr 5, 2022 by Manager

Hello Kathleen, We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

3 out of 5
Property was in a good area. But being handicapped and couldn't get a handicapped room was disappointed. The toilet was too low to the ground, it was hard to get off of, scared about falling to the floor. But otherwise stay was okay

Posted by on Mar 23, 2022

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Comment from Hotel Management

Mar 24, 2022 by Manager

Hello Vickie L,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

5 out of 5

Posted by , from CHICAGO on Dec 26, 2021

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Comment from Hotel Management

Mar 26, 2022 by Manager

Hello JEWEL, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2 out of 5
Emailed hotel directly with the issues I had

Posted by , from Pelion on Sep 13, 2021

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Comment from Hotel Management

Sep 13, 2021 by Manager

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

5 out of 5

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 16, 2021 by Manager

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5 out of 5
Staff was very friendly and helpful. Room was clean and well equipped.

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 10, 2019 by Manager

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

4 out of 5
Suite was very roomy and clean. Crackle barrel is right next door

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 16, 2019 by Manager

Thank you for your review and comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4 out of 5
Nice, clean, great location. Close to Omega Center, next to Cracker Barrel. Breakfast with biscuits and gravy, egg patty and waffles.

Posted by on Apr 25, 2019

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Comment from Hotel Management

Apr 25, 2019 by Manager

It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our location and breakfast. I hope that we will impress you with exemplary service during future visits.

5 out of 5

Clean facility and nice staff

Like almost everything about this place. For the price, this place exceed our expectations. Room is clean and comfortable. Easy to get on and off the highway. And the staff is nice and friendly. Ideal place for a short stay.

Posted by on Oct 30, 2017

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Comment from Hotel Management

Nov 1, 2017 by Manager

It means so much to have earned your business. We appreciate the feedback regarding our staff and price. Our ever present goal is to exceed expectations of service and accommodations. I hope you'll return to enjoy a five star experience.

About the Douglas Inn And Suites

Location 2600 Westside Drive NW, Cleveland, TN 37312

Property Features

WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. The business-friendly Douglas Inn And Suites also features a fitness center, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This Mediterranean Cleveland motel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and hair dryers. Premium digital television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the motel include a fitness center.

Guests under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 15
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Douglas Inn Suites
  • Douglas Inn
  • Douglas Inn Cleveland
  • Douglas Inn And Suites
  • Douglas Hotel Cleveland
  • Douglas Inn And Suites Motel
  • Douglas Inn And Suites Cleveland
  • Douglas Inn And Suites Motel Cleveland

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Douglas Inn And Suites.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.