Book a hotel near CITA Shopping Center, Playa del Ingles

"Great location, pool area nice, but very hard to get sun loungers. Not enough beds. Rooms tired and dated, TV was older than me. Cockroaches in my bath."

"This break was exactly what we were looking for. Couldn't recommend it more highly. "

"My general impression is that the room felt too cheap for how expensive it was. I had multiple issues which, to their credit, the staff responded to with concern. It’s the little things as they say: there was no hand soap in my room, and when I asked for it, they just said they had run out. It wasn’t until I got a bit upset that they sent me some body gel to compensate. There were also issues with the toilet (constantly running water), which led to it needing to be replaced; this took a couple of days. And the AC is locked at 18 Celsius, which means it isn’t really cooling down enough. When we mentioned this they sounded surprised, which is not believable considering that it happens in several rooms. This hotel is good for the adult things and the proximity to Yumbo, but one can do better for the price, without a doubt."

"Staff were consistently rude and unapproachable to both myself and my wife, which completely took away from what was meant to be our honeymoon. At times, we were simply ignored, which is unacceptable at any hotel, let alone a resort of this standard. When we tried to book the spa, the staff there told us it was fully booked in a dismissive and borderline hostile manner. It didn’t feel right, so we checked with main reception, who confirmed there were actually spaces available. This means we were either misinformed or outright lied to. When we returned later that day, the spa staff looked shocked to see us, like they didn’t expect us to come back. Breakfast was no better. As it was our first time, we asked a few basic questions about seating and food options and were met with the same attitude, short, dismissive responses, or being ignored altogether. Staff were rude, avoidant, and at times spoke to us in a raised or abrupt tone. The hotel itself is clean and the facilities are genuinely very good, which makes the service even more disappointing. Aside from the cleaning staff, who were great, most of the team we encountered were unprofessional and clearly uninterested in helping guests. Overall, I would not recommend staying here. This wasn’t an isolated experience, other guests we spoke to had similar issues. It’s a real shame, because the facilities are excellent, but the service lets the entire place down."

"We booked fairly last minute for a weeks getaway. The property was clean, reasonably well maintained and in a good location for the beach etc. The room was decent, though we had twin beds and the kitchenette was a little under equipped, it was spotless and in decent condition. The pool area was lovely, not crowded and the bar was easily accessible. Be careful on the tiled floor though. It’s slippery when wet but there are lots of warning signs. Good breakfast buffet and the evening meals looked decent (though we didn’t have any, it was usually busy). There’s a handy supermarket around the corner. The staff are friendly and efficient too. Great base for a holiday."

"Excellent experience and mostly because the staff were so attentive and pleasant "