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Hotel Princess Taurito - All Inclusive

Property class: 4
Family-friendly stay near Lago Taurito Water Park

Choose dates to view prices

Photo gallery for Hotel Princess Taurito - All Inclusive

A spacious outdoor lounge area with multiple seating arrangements, a pool, and a view of the beach and ocean.
A beachside bar with a thatched roof, a counter with a blue sign, and palm trees.
A resort with a large pool area, a beach, and a view of the ocean.
A large hotel with multiple floors, a beach in the foreground, and a rocky cliff in the background.
A large hotel with multiple floors, located near a beach with clear blue waters and rocky cliffs.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Calle Alhambra, 8, Urbanizacion Taurito, Mogan, Gran Canaria, 35138
  • Place, Las Palmas Beaches
    ‪1 min walk‬
  • Place, Lago Taurito Water Park
    ‪2 min walk‬
  • Place, Canary Diving Adventures
    ‪7 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪44 min drive‬

Room options

View all photos for Standard Double Room, Balcony, Sea View (2 adults)

A modern hotel room with a large bed, a sofa, a small table, and a balcony with a view.

Standard Double Room, Balcony, Sea View (2 adults)

7.4 out of 10
Good
(3 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Room, Balcony, Sea View (Essence, 2 adults)

Room

Junior Room, Balcony, Sea View (Essence, 2 adults)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 401 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double Room Single Use, Balcony, Sea View

A modern hotel room with a large bed, a sofa, a small table, and a balcony with a view.

Standard Double Room Single Use, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double Room, Balcony, Sea View (3 adults)

A modern hotel room with a large bed, a sofa, a small table, and a balcony with a view.

Standard Double Room, Balcony, Sea View (3 adults)

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room, Balcony, Sea View (2 adults and 1 child)

A modern hotel room with a large bed, a sofa, a small table, and a balcony with a view.

Standard Double Room, Balcony, Sea View (2 adults and 1 child)

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Balcony, Sea View (Essence, Single Use)

Room

Junior Suite, Balcony, Sea View (Essence, Single Use)

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 401 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room, Balcony, Sea View (Essence, 2 adults)

A hotel room with a large bed, a nightstand, a chair, a table, and a view of the sea.

Standard Double Room, Balcony, Sea View (Essence, 2 adults)

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double Room Single Use, Balcony, Sea View (Essence)

A hotel room with a large bed, a nightstand, a chair, a table, and a view of the sea.

Standard Double Room Single Use, Balcony, Sea View (Essence)

  • Sea view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Standard Double Room, Balcony, Sea View (Essence, 2 adults and 1 child)

A hotel room with a large bed, a nightstand, a chair, a table, and a view of the sea.

Standard Double Room, Balcony, Sea View (Essence, 2 adults and 1 child)

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room, Balcony, Sea View (Essence, 3 adults)

A hotel room with a large bed, a nightstand, a chair, a table, and a view of the sea.

Standard Double Room, Balcony, Sea View (Essence, 3 adults)

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, sea view, balcony (Essence, 2 adults and 1 child)

Room

Junior Suite, sea view, balcony (Essence, 2 adults and 1 child)

  • Sea view
  • 401 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, sea view, balcony (Essence, 3 adults)

Room

Junior Suite, sea view, balcony (Essence, 3 adults)

  • Sea view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, Balcony, Sea View (Essence, 2 adults)

A modern hotel room with a large bed, a sofa, a desk, and a bathroom visible through an open door.

Suite, Balcony, Sea View (Essence, 2 adults)

  • Sea view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, Balcony, Sea View (Essence, 2 adults + 1 child)

A modern hotel room with a large bed, a sofa, a desk, and a bathroom visible through an open door.

Suite, Balcony, Sea View (Essence, 2 adults + 1 child)

  • Sea view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, Balcony, Sea View (Essence, 2 adults + 2 children)

A modern hotel room with a large bed, a sofa, a desk, and a bathroom visible through an open door.

Suite, Balcony, Sea View (Essence, 2 adults + 2 children)

  • Sea view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite, Balcony, Sea View (Essence, 3 adults)

A modern hotel room with a large bed, a sofa, a desk, and a bathroom visible through an open door.

Suite, Balcony, Sea View (Essence, 3 adults)

  • Sea view
  • 743 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Executive Room, Balcony, Sea View (Essence, 2 adults)

A hotel room with a large bed, a sofa, a nightstand, and a lamp.

Executive Room, Balcony, Sea View (Essence, 2 adults)

  • Sea view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, Balcony, Sea View (Essence, 2 adults + 1 child)

A hotel room with a large bed, a sofa, a nightstand, and a lamp.

Executive Room, Balcony, Sea View (Essence, 2 adults + 1 child)

  • Sea view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, Balcony, Sea View (Essence, 2 adults + 2 children)

A hotel room with a large bed, a sofa, a nightstand, and a lamp.

Executive Room, Balcony, Sea View (Essence, 2 adults + 2 children)

  • Sea view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, Balcony, Sea View (Essence, 3 adults)

A hotel room with a large bed, a sofa, a nightstand, and a lamp.

Executive Room, Balcony, Sea View (Essence, 3 adults)

  • Sea view
  • 750 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Mogan

Steps from the beach.You'll be steps from Lago Taurito Water Park and a 5-minute walk from Canary Diving Adventures. Playa del Cura and Las Palmas Beaches are also within 2 miles (3 km).
View more Resorts in MoganOpens in a new window

What's nearby

  • Las Palmas Beaches - 1 min walk - 0.0 miles
  • Lago Taurito Water Park - 2 min walk - 0.1 miles
  • Playa Taurito - 7 min walk - 0.4 miles
  • Canary Diving Adventures - 7 min walk - 0.4 miles
  • Mogan Port - 15 min drive - 2.8 miles

Getting around

  • Gran Canaria Airport (LPA) - 42 min drive

Restaurants

  • ‪Tapas Tapas - ‬17 min drive
  • ‪Restaurante Belin - ‬16 min drive
  • ‪Culinarium - ‬10 min walk
  • ‪n44 - ‬15 min drive
  • ‪Ristorante La Cicala - ‬17 min drive

About this property

Hotel Princess Taurito - All Inclusive

Family-friendly stay near Lago Taurito Water Park
Some rates at Hotel Princess Taurito - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hotel Princess Taurito - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club, and a children's pool.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This Beaux Arts property also offers a fitness center, a garden, and a terrace. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Princess Taurito - All Inclusive was completed in December 2024.

Smoking is allowed in designated areas at this 4-star Mogan property.

  • 404 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 5 bars or lounges
  • Built in 1989
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Hotel Princess Taurito - All Inclusive offers 404 air-conditioned accommodations with safes and hair dryers. Rooms open to furnished balconies. 49-inch flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.

Similar properties

A hotel with multiple balconies, a swimming pool, and a view of the ocean.
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  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very good, 757 reviews
Princess Mogán & Beach Club All Inclusive

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurant.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.16 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: EUR 20 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Taurito Princess All Inclusive Mogan
Hotel Taurito Princess All Inclusive
Taurito Princess Mogan
Taurito Princess All Inclusive Mogan
Taurito Princess All Inclusive
Taurito Princess Inclusive Mo

Frequently asked questions

How close is Hotel Princess Taurito - All Inclusive to the airport?

Hotel Princess Taurito - All Inclusive is 32.3 mi (42-min drive) away from the Gran Canaria Airport (LPA) airport, the closest popular airport to the property.

Does Hotel Princess Taurito - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Princess Taurito - All Inclusive.

Does Hotel Princess Taurito - All Inclusive offer free breakfast?

Hotel Princess Taurito - All Inclusive offers free buffet breakfast every day from 7:30 AM to 10:00 AM.

What time is check-in at Hotel Princess Taurito - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Does Hotel Princess Taurito - All Inclusive have a pool?

Hotel Princess Taurito - All Inclusive features 2 outdoor pools and a children's pool.

Does Hotel Princess Taurito - All Inclusive have a restaurant?

Yes, there are 2 restaurants on site.

How close is Hotel Princess Taurito - All Inclusive to downtown Mogan?

Hotel Princess Taurito - All Inclusive is 0.2 mi away from Taurito.

Hotel Princess Taurito - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 161 out of 362 reviews
Rating 8 - Good. 145 out of 362 reviews
Rating 6 - Okay. 31 out of 362 reviews
Rating 4 - Poor. 14 out of 362 reviews
Rating 2 - Terrible. 11 out of 362 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience !!!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Good staff, clean nice hotel and decent all inclusive.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was good food was good dtinks were good
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of beach and pool area and sea! Loved the sound of the waves. Staff were extremely good and supportive. Christina cleaned our room and was first rate!
Stayed 23 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time that I arrived until the time that I departed - I loved everything about it! I was a solo traveller and I didn't stick out!!! The only thing that I had an issue with were the folks that Vape - even though there were designated smoking areas - I guess they felt that the only applied to cigarettes. It's not pleasant when laying by the pool and you're attacked with the smoke clouds from the vapers. Everything else was amazing! I'd give it 10/10!!!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxed hotel ,lovely friendly staff ,great food options ,the only disappointment was The One Restaurant, food was just ok there
Fab sunset in there beautiful gardens
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The hotel was beautiful, very clean and a big variety in the buffet. The pool was nice but a bit to small for al the people
Stayed 7 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
beautifully situated
Stayed 6 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a youn couple and this has been a really nice stay. We got golden bracelets and everything we could think of was included in our stay. Everyone is really friendly. The food is great and very fresh. Snacks are crunchy and the drinks are good enough to enjoy. The rooms are really silent also.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in very quiet location .

Amazing hotel for relaxing holiday , make sure you book essential all inclusive, it will give you access to a different restaurant to have breakfast and dinner , food was delish , great choice and good selection, beautiful views from junior suite rooms on higher floors , staff is super friendly . I don’t say that often , but I would definitely return . It was amazing stay !!!
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained.
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
No comments.
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and experience was not great
Stayed 6 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mare
Stayed 7 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Water all over when showering, for 5 days, offered change of room 11 pm at night or nothing, and i have my 84y mother that did not have strength to change room but was not offered help! they dont care about complaints. Very poor service over all. All-inclusive but not many drinks included and no drinking water includes! Water is extra, OMG, can't call it 4 stars and All-inclusive, No. Talked to other guests,they won't be coming back aswell
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We were dropped off at the bus drop off and had to roll our luggage through the entire resort to get to the front door. MTS was our transportation. We were told they should have taken us to the front door. Would have liked the opportunity to have other options for ordering food. Not just the buffet.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad Review: Wi-Fi didn’t reach 10th floor Food (bland, and hair in food) Room outdated Bathroom door handle broken in room Bathroom door did not close shut Towel rack broken in room Sewage smell from a/c in room Ants in room Elevator out of order Coffee machine out of order at dining facility No soap in the public bathroom Sangria stations empty Didn’t answer phone at reception desk Good review: Staff was nice and friendly Perfect beach location
Stayed 3 nights in Sep 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms had great balconies with amazing views. Front desk staff was awesome. Piano bar staff were friendly and attentive. But elevators either didn’t work or took 5-10 minutes to come to your floor and sometimes wouldn’t come at all. We were on 11th floor and had to walk up or down all those flights more times than I’d like to count. No drinkable water in the rooms and no bottled water was provided. Food although plentiful was bland. Overall it was an ok stay but would not return to this location.
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
It's a great hotel with beautiful views. I was on my own and never spoke to anyone for a week. Staff in restaurant put me in a middle table just to make it more obvious and never once asked if I was enjoying my stay or any word whatsoever. Food lots of it but some nights I skipped dinner enjoyed lunch better. One night they had lovely leg of pork but it was just broker up in a bowl. However I loved the idea of the amount of bars and bar staff but never friendly. I felt lonely but that's mayb not the fault of hotel
Stayed 7 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
I booked a double room - clean and functional. Had a smart TV however no apps on it or option to download which was very disappointing. Only had access to handful of loval/ international channels plus some sports/news ones. Not ideal if you’re planning to chill at the hotel. Only thin sheets available which wasn’t the best as it can be a little frosty over night. No irons in the hotel - only dry clean service which I’ve never encountered fresh bottle of water daily. Facilities in the hotel were amazing. Gorgeous pool, Billiards space available. Multiple restaurants and bar areas. Multiple lounge spacing near the pools. Worth noting though quite a bit not included in all inclusive drinks package e.g mojito etc cocktails not available at main restaurant - only tap wine, sangria and beer. Food let hotel down, even for an all inclusive it was really bad at times. Breakfast was good but lunch was consistently not up to par. Dinner service had some choice. Easy to get by. Staff were the shining factor for my stay. All very busy but so happy to help. All had a smile on entire time, made me feel very welcomed especially as a female solo traveller. Felt very safe at the hotel. Good value for money. I would return. Also bus stop is less than 10 minutes walk - very good transport links you can get bus to/from airport for 6 euros!
Stayed 3 nights in Jan 2026
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Beautiful hotel, room was small but acceptable, lovely area. Make sure you visit Mogan! But, the food and especially the cleanliness is terrible. The food is very repetitive, and they have no food safety standards. At the fry stations, they use the same utensils to put raw meat and fish on the fryer that they use to serve the cooked food to the guest. you are basically eating raw food. Also, the plates are grimy. Feel them when you pick them up and they feel like sand paper with food stuck to them. Good luck finding a clean one. The glasses at the self serve stations are not clean. There are coffee grounds stuck to them and brown liquid dripping off them. When I showed them to customer service, they took pictures of them and said they would 'report it', but 6 hours later, they were still there. They don't care about your safety. They claim that the food services are contracted out, but that's their problem, you pay for a quality that is not there. I and my wife and daughter all got extremely sick. They say that norovirus was going around, and that was likely what I got, but my wife and daughter's symptoms were different and we feel that was from the food. In their favour, (why they got 2 stars) was they seemed to be doing some extra cleaning in the lobby when we left, but too late. They knew the virus was going around, but were not taking any steps right away. I'm sure there are better resorts, I would avoid this one!
Stayed 7 nights in Dec 2025

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