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"Pros The room was clean, that's about the only pro this place had Cons no windows to the outside, the only window looked out to the hallway, all bathr ... " More

By a verified traveler on Fri 20 Aug 2021

Hotel Description

Enjoy free breakfast at this Buffalo hotel

Close to airport

You'll be within 3 miles (5 km) of Cazenovia Park and 6 miles (10 km) of Buffalo Central Terminal with a stay here. Cazenovia Golf Course and Broadway Market are also within 6 miles (10 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 109 guestrooms also offer free WiFi and TVs with cable channels. Free newspapers, free local calls, and hair dryers are also available.

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$88* Per night/room Sep 28 - Sep 29

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Galleria Inn & Suites ratings based on 24 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Best Western Plus Galleria Inn & Suites

Everyone (13) Couples (5) Family (6)
1 out of 5
Used covid as excuse for not cleaning room, no hair dryer as listed, for not served till time posted, not much food at breakfast. Too little for price

Posted by , from Baldwinsville on Aug 30, 2021

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Comment from Hotel Management

Sep 1, 2021 by Shaunna

Thank you for taking the time to review your recent stay. I apologize for the issues you experienced. You absolutely should have had a hair dryer in your closet. If at anytime you find an item is missing, please let us know. We will quickly get you a replacement. As far as housekeeping we do still limit exposure on stayovers for the safety of our guests and our employees. I'm truly sorry for any inconvenience this may have caused you. I hope we may have the opportunity to provide you with a superior stay in the future.

3 out of 5
Pros The room was clean, that's about the only pro this place had Cons no windows to the outside, the only window looked out to the hallway, all bathroom fixtures were loose, recessed light in shower was about to fall out, remote didn't work, solution given by front seat also didn't work, no fresh towels for our 2nd night, had to retrieve from front desk, and finally room card key was very slow to work, especially on outside doors

Posted by on Aug 20, 2021

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1 out of 5
I was extremely disappointed The room was not clean The toilet was clogged and there was no one to fix it so we didn’t have a bathroom for our stay when we ask for new room clerk claimed there were no rooms When we ask for partial refund we were told to talk to travelocity

Posted by on Aug 19, 2021

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Comment from Hotel Management

Aug 21, 2021 by Shaunna

I'm truly sorry to hear about your experience and totally understand your frustration. This is unacceptable. I have discussed this with the staff, to ensure this does not happen in the future. Unfortunately when a room has been paid outside of the hotel, any discount or refunds do need to go through the company you booked with. I apologize for any inconvenience this may have caused. I do hope we may have the chance to change your perception of our accommodations by providing you a superior stay in the future.

2 out of 5
Nothing, it said full breakfast and it wasn't. There was mold on the walls. Ceiling tiles were water stained, carpet was wet from the air conditioner, someone nasty dirty face mask was left behind the door. I will never choose a Best Western ever again.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 9, 2021 by Shaunna

Thank you for taking the time to let us know about your experience. Your satisfaction is important to us. If at anytime you're experiencing any issues, please do not hesitate to let us know. We will do our best to make it right. I hope you can accept our deepest apologies and we may have the chance to provide you a superior stay should your travels bring you back to the area.

3 out of 5
Could use some work, especially in the bathroom.

Posted by on Jul 18, 2021

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2 out of 5
Interior knob fell off. Air system loud. Nothing nearby to walk to except a bar. Other guests loud. Toilet very loose in floor. Registered for King but got double.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 14, 2021 by Shaunna

Thank you for taking the time to review your recent stay. I'm sorry to hear about the issues you experienced with your room. I have made maintenance aware so they can be fixed. If at anytime you're not satisfied, please do not hesitate to let us know. We will do our best to make it right. I hope we may have the chance to provide you with a superior stay should your travels bring you back to the area.

3 out of 5
No full breakfast

Posted by on Jun 27, 2021

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3 out of 5
The staff was very nice and helpful. Our room was supposed to be non-smoking but smelled heavily of cigarette smoke. The toilet is hard to sit on because the toilet paper holder is directly over top of it and there is minimal space between the wall and bathtub. Parking is excellent and very easy.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 25, 2019 by Manager

We can't thank you enough for sharing your feedback with regards to our staff and comments about our parking. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

1 out of 5
I requested an accessible room with roll in shower. It did not have a shower chair only a small bench that sat too low to make a safe transfer from my wheelchair. An acceptable chair sells for less than $40 at Walmart.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Manager

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

3 out of 5
A bit plain Jane and dated. Security door in rear broken so anyone so anyone can access guest hallways 24/7. Staff is sweet.

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 10, 2019 by Manager

Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

About the Best Western Plus Galleria Inn & Suites

Location 601 Dingens St, Buffalo, NY 14206

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Galleria Inn & Suites offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Plus Galleria Inn & Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Buffalo hotel is smoke free.

  • 109 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Buffalo-Exchange Street Station (7.8 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Galleria Inn & Suites offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Hotel Names

  • Best Western Galleria
  • Best Western Galleria Inn
  • Best Western Plus Galleria
  • Best Western Plus Galleria Cheektowaga
  • Best Western Plus Galleria Inn
  • Best Western Plus Galleria Inn Cheektowaga
  • Best Western Plus Galleria Hotel Cheektowaga
  • Best Western Plus Galleria Inn And Suites
  • Best Western Plus Galleria Inn Suites
  • Plus Galleria & Suites Buffalo
  • Best Western Plus Galleria Inn & Suites Hotel
  • Best Western Plus Galleria Inn & Suites Buffalo
  • Best Western Plus Galleria Inn & Suites Hotel Buffalo

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 9 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.