Close to airport
You'll be within 3 miles (5 km) of Cazenovia Park and 6 miles (10 km) of Buffalo Central Terminal with a stay here. Cazenovia Golf Course and Broadway Market are also within 6 miles (10 km).
This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 109 guestrooms also offer free WiFi and TVs with cable channels. Free newspapers, free local calls, and hair dryers are also available.
Sep 1, 2021 by Shaunna
Thank you for taking the time to review your recent stay. I apologize for the issues you experienced. You absolutely should have had a hair dryer in your closet. If at anytime you find an item is missing, please let us know. We will quickly get you a replacement. As far as housekeeping we do still limit exposure on stayovers for the safety of our guests and our employees. I'm truly sorry for any inconvenience this may have caused you. I hope we may have the opportunity to provide you with a superior stay in the future.
Aug 21, 2021 by Shaunna
I'm truly sorry to hear about your experience and totally understand your frustration. This is unacceptable. I have discussed this with the staff, to ensure this does not happen in the future. Unfortunately when a room has been paid outside of the hotel, any discount or refunds do need to go through the company you booked with. I apologize for any inconvenience this may have caused. I do hope we may have the chance to change your perception of our accommodations by providing you a superior stay in the future.
Aug 9, 2021 by Shaunna
Thank you for taking the time to let us know about your experience. Your satisfaction is important to us. If at anytime you're experiencing any issues, please do not hesitate to let us know. We will do our best to make it right. I hope you can accept our deepest apologies and we may have the chance to provide you a superior stay should your travels bring you back to the area.
Jul 14, 2021 by Shaunna
Thank you for taking the time to review your recent stay. I'm sorry to hear about the issues you experienced with your room. I have made maintenance aware so they can be fixed. If at anytime you're not satisfied, please do not hesitate to let us know. We will do our best to make it right. I hope we may have the chance to provide you with a superior stay should your travels bring you back to the area.
Nov 25, 2019 by Manager
We can't thank you enough for sharing your feedback with regards to our staff and comments about our parking. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Oct 15, 2019 by Manager
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.
Oct 10, 2019 by Manager
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Due to COVID-19, this property’s food and beverage options may be limited.
Best Western Plus Galleria Inn & Suites offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Plus Galleria Inn & Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Buffalo hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Best Western Plus Galleria Inn & Suites offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).