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"The hotel was nice, the staff were friendly and helpful. Had an issue with our room but we were quickly changed to another. The breakfast was very goo ... " More

By a verified traveler on Tue 18 Feb 2020

Hotel Description

Hotel near Walden Galleria Mall in Buffalo

Close to airport

You'll be within 3 miles (5 km) of Charles E. Burchfield Nature and Art Center and 6 miles (10 km) of Walden Galleria Mall with a stay here. KeyBank Center and Canalside are also within 6 miles (10 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. A computer station is provided and the front desk is staffed around-the-clock.

Free WiFi

The 109 guestrooms offer free WiFi, coffee/tea makers, and TVs. Free local calls, hair dryers, and ironing boards are also available.

Executive Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$74* Per night/room Apr 14 - Apr 15

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Plus Galleria Inn & Suites ratings based on 17 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Best Western Plus Galleria Inn & Suites

Everyone (11) Couples (1) Family (5)
3 out of 5
The staff was very nice and helpful. Our room was supposed to be non-smoking but smelled heavily of cigarette smoke. The toilet is hard to sit on because the toilet paper holder is directly over top of it and there is minimal space between the wall and bathtub. Parking is excellent and very easy.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 25, 2019 by Manager

We can't thank you enough for sharing your feedback with regards to our staff and comments about our parking. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

1 out of 5
I requested an accessible room with roll in shower. It did not have a shower chair only a small bench that sat too low to make a safe transfer from my wheelchair. An acceptable chair sells for less than $40 at Walmart.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Manager

We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

3 out of 5
A bit plain Jane and dated. Security door in rear broken so anyone so anyone can access guest hallways 24/7. Staff is sweet.

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 10, 2019 by Manager

Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

5 out of 5
The suite was excellent. It exceeded my expectations.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 8, 2019 by Manager

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

2 out of 5
Friendly staff but toilet made periodic running noise throughout night, walls were not sound proof, pool was not filled, the room’s window opened to a dark interior wall. Sort of a depressing place.

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 5, 2019 by Manager

We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and room. We hope to see you again in the future. Thank you for your valuable business.

4 out of 5

Posted by on Apr 12, 2019

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Comment from Hotel Management

Apr 13, 2019 by Manager

On behalf of our entire staff, we thank you for your business and for rating your experience.

5 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by Manager

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

4 out of 5

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 7, 2019 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4 out of 5

Older Facility, Nice People

This is an older hotel with VERY thin walls. It has been renovated & updated in its decor but not structurally. We heard the little kids upstairs & the coughing man next door very clearly. The staff were all very professional & kind.

Posted by , from New York on Aug 12, 2018

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Comment from Hotel Management

Aug 13, 2018 by Manager

Guest satisfaction is our number one objective so we really appreciate the input regarding our staff. We hope you will return so that we can provide you an even superior experience.

1 out of 5
No spa and swimming pool available. Breakfast cold. Room not clean.

Posted by on Jul 6, 2018

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Comment from Hotel Management

Jul 7, 2018 by Manager

On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast and room. We hope to see you again and that you will be truly impressed with our continued improvements.

About the Best Western Plus Galleria Inn & Suites

Location 601 Dingens St, Buffalo, NY 14206

Property Features

As a guest of Best Western Plus Galleria Inn & Suites, you'll find a fitness center, coffee/tea in a common area, and laundry facilities. The business-friendly Best Western Plus Galleria Inn & Suites also features ATM/banking services, a television in a common area, and an elevator. The front desk is open around the clock. Self parking is free. This Buffalo hotel is smoke free.

  • 109 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Computer for guest use
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (12.9 km / 8 mi)
  • Train station: Buffalo-Exchange Street Station (7.8 km / 4.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Galleria Inn & Suites offers 109 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Television
  • Coffee maker
  • Cribs (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No rollaway/extra beds available
  • Debit cards

Hotel Names

  • Best Western Galleria
  • Best Western Galleria Inn
  • Best Western Plus Galleria
  • Best Western Plus Galleria Cheektowaga
  • Best Western Plus Galleria Inn
  • Best Western Plus Galleria Inn Cheektowaga
  • Best Western Plus Galleria Hotel Cheektowaga
  • Best Western Plus Galleria Inn And Suites
  • Best Western Plus Galleria Inn Suites
  • Plus Galleria & Suites Buffalo
  • Best Western Plus Galleria Inn & Suites Hotel
  • Best Western Plus Galleria Inn & Suites Buffalo
  • Best Western Plus Galleria Inn & Suites Hotel Buffalo

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 9 PM.
url importing https://www.travelocity.com/Buffalo-Hotels-Best-Western-Plus-Galleria-Inn-&-Suites.h23120-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.