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"The hotel was easy to find, located near several restaurants and a gas station. Parking outside in the lot was good: lots of space and very well lit. ... " More

By a verified traveler on Sun 02 Apr 2017

Hotel Description

3.5-star hotel near Lewis Ginter Botanical Garden

In suburbs

Within 6 miles (10 km) of this Richmond hotel, you'll find Lewis Ginter Botanical Garden and Children's Museum of Richmond. Science Museum of Virginia and Virginia Museum of Fine Arts are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and free train station pick-up. Enjoy the fitness center and free perks like cooked-to-order breakfast and free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and living rooms, the 225 guestrooms also offer free WiFi and LCD TVs with cable channels. IPod docks, wired Internet, and refrigerators are also available.

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$153* Per night/room Oct 20 - Oct 21

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking (Capitol)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Richmond ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Richmond

Everyone (4) Couples (2) Family (6)
5 out of 5
Staff was very friendly and helpful, especially Stephanie at the bar. Facility was excellent, except that the elevators are so... slow.

Posted by on Oct 7, 2019

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4 out of 5
The bathroom floor needs grouting and caulking around the tub

Posted by on Sep 15, 2019

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4 out of 5
It’s noisy. The rooms are built around an 8 story atrium at the bottom of which is a restaurant. All the rooms open to the atrium. The staff if amazing, the rooms are pretty clean, but listening to plates dropping and kids screaming until 11pm wasn’t awesome. I’d go as a single traveler, but not with a family.

Posted by on Aug 4, 2019

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5 out of 5
Beautiful hotel! The staff was personable, friendly, and attentive. The variety of food for breakfast was exceptional. The happy hour food and drinks were excellent.

Posted by on Jun 10, 2019

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5 out of 5
The professional staff (especially professional and kindness from Mr. Bobby), suites, appetizers, and breakfast.

Posted by on May 20, 2019

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2 out of 5
The hotel looked like it had been updated, and the center lobby was nice. the food area looked nice. but the rooms were sterile and dreary, and already pretty beaten up... It looks like they have a hard time keeping it clean. When we arrived during a happy hour where they have free food and drinks, people were sneaking in a side door. and the hotel seemed super crowded. It was loud all night. We actually had to call the front desk to notify them about a lot of noise coming from the room above, until well past midnight. We didn't even bother getting the complimentary breakfast in the morning. The area this hotel is in, doesn't look good. you can't walk anywhere. Would not go here again

Posted by on Apr 29, 2019

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5 out of 5

Posted by on Apr 14, 2019

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2 out of 5
My family has been (happily) staying at this property whenever we visit in Virginia for over 15 years. Just a few things this visit were really disappointing and nearly ruined our vacation. Biggest issue was the pool temperature and the changing stories as to why the pool was infuriatingly cold every single day. I could have chosen any hotel to stay in, but this property has a nice pool and I was really looking forward to relaxing poolside. The air temperature was cold and the pool was unbearable. Finally another customer forced the maintenance man to turn the heat up while she watched him, but it was already time to check out for us. The safe had no batteries in it when we arrived, that should have been caught by housekeeping before we got there, but not a show stopper. We found a very large wasp in our room the day before we left and brought it to the front desk. We got an absolutely hollow apology, which we had already experienced enough when trying to address the pool temperature. I will advocate for trying another hotel next time we visit our Richmond area relatives. However, breakfast was very good.

Posted by on Apr 6, 2019

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4 out of 5

Comfortable Suite

Pros: The ease of parking my car, and the continental breakfast.
Cons: The hallways are somewhat dark, need to be brighter. Also, I did not like the "window panes" on each side of the door...must replace with a solid wall
Location: Location was good...close to restaurants and a gas station. The hotel is only a few minutes drive to center city Richmond.
The hotel was easy to find, located near several restaurants and a gas station. Parking outside in the lot was good: lots of space and very well lit. All of the hotel staff that we encountered were very pleasant. The hotel is nice, but currently under remodel. The amenities were still available: swimming pool and jacuzzi. The continental breakfast was outstanding! The room was clean and comfortable, it felt like a small apartment... yet located next to the soda and ice machines!

Posted by , from NJ on Apr 2, 2017

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2 out of 5

Discourteous staff/constant fire alarms

Had to evacuate hotel with my scared to death 9 year old at 3:15AM for an hour in the cold because of a malfunction. Time to tear down and rebuild! When I asked if there was a refund for that night since we never really slept at the hotel, I was treated with sarcasm and attitude unbecoming anyone in customer service.

Posted by , from Columbus, OH on Nov 29, 2015

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About the Embassy Suites by Hilton Richmond

Location 2925 Emerywood Pkwy, Richmond, VA 23294

Property Features

As a guest of Embassy Suites by Hilton Richmond, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 12 meeting rooms available. The business-friendly Embassy Suites by Hilton Richmond also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. An area shuttle within 5 mi and a train station pick-up service are free. Free self parking is available. This 3.5-star Richmond hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 8 levels
  • Built in 1986
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Richmond, VA (RIC-Richmond Intl.) (26.9 km / 16.7 mi)
  • Train station: Richmond Staples Mill Road Station (3.3 km / 2 mi)
  • Property shuttles: Free area shuttle within 5 mi and train station pick-up
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate living rooms and include sofa beds. Beds feature premium bedding. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Living room
  • Pull-out sofa bed
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Fan
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Atrium Bar and Grill - This restaurant specializes in international cuisine and serves lunch and dinner.

Late night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: USD 9.95 per stay (rates may vary)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Commerce
  • Embassy Suites Commerce Hotel
  • Embassy Suites Commerce Hotel Richmond Center
  • Embassy Suites Richmond Commerce Center
  • Embassy Suites Richmond - The Commerce Hotel Richmond
  • Embassy Suites Richmond Commerce Center Hotel
  • Embassy Suites Commerce Center Hotel
  • Embassy Suites Commerce Center
  • Embassy Suites Hilton Richmond Hotel
  • Embassy Suites Hilton Richmond
  • Embassy Suites Richmond The Commerce Center
  • Embassy Suites by Hilton Richmond Hotel
  • Embassy Suites by Hilton Richmond Richmond
  • Embassy Suites by Hilton Richmond Hotel Richmond

You should know

  • Pool access available from 7 AM to 10 PM.
url importing https://www.travelocity.com/Richmond-Hotels-Embassy-Suites-by-Hilton-Richmond.h1957-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.