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Boca de Agua

5.0 star property
5-star luxury hotel near Lake Bacalar

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Photo gallery for Boca de Agua

Exterior
Tree House (Pool) | Premium bedding, down comforters, minibar, individually furnished
Exterior
Front of property
Tree House (Pool) | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Cenote Azul
    ‪15 min drive‬
  • Cenote Cocalitos
    ‪16 min drive‬
  • Laguna Bacalar Ecological Park
    ‪21 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪29 min drive‬

Room options

View all photos for Tree House (Pool)

Tree House (Pool) | Terrace/patio

Tree House (Pool)

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Tree House (Pool)

Tree House (Pool) | Premium bedding, down comforters, minibar, individually furnished

Tree House (Pool)

  • 969 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Tree House (Jungle)

Tree House (Jungle) | Premium bedding, down comforters, minibar, individually furnished

Tree House (Jungle)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Xul-Ha

Close to airport.At this Xul-Ha hotel, you'll be within 3 miles (5 km) of Lake Bacalar and 9 miles (15 km) of Cenote Azul. Also within 9 miles (15 km) are Cenote Cocalitos and Cenote Esmeralda.

What's nearby

  • Cenote Azul - 15 min drive - 8.0 miles
  • Cenote Cocalitos - 16 min drive - 8.9 miles
  • Municipal Spa of Bacalar - 20 min drive - 10.8 miles
  • Fort of San Felipe - 20 min drive - 11.1 miles
  • Laguna Bacalar Ecological Park - 21 min drive - 11.5 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 46 min drive

Restaurants

  • ‪Los Rápidos de Bacalar - ‬12 min drive
  • ‪Blu Beach Club - ‬13 min drive
  • Siete By Habitas Bacalar
  • ‪La Eufemia - ‬24 min drive
  • ‪Maya Luum - ‬18 min drive

About this property

Boca de Agua

5-star luxury hotel near Lake Bacalar
Boca de Agua offers its guests an outdoor pool and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and a garden are also featured at the luxury Boca de Agua. Self parking is free.

Smoking is allowed in designated areas at this 5-star Xul-Ha hotel.

  • 22 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Boca de Agua offers 22 air-conditioned accommodations with minibars and bathrobes. Rooms open to balconies. These individually furnished accommodations have separate sitting areas and include desks. Beds feature down comforters and premium bedding. This Xul-Ha hotel provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. In-room massages and change of towels can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body treatments, and manicures and pedicures.

Languages

English, French, Spanish

Similar properties

Exterior

Our Habitas Bacalar – Adults Only

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 201 reviews
$224 nightly
The price is $274
Jun 23 - Jun 24
Total includes taxes and fees
Our Habitas Bacalar – Adults Only

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Health club
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Yoga classes

Accessibility

  • No elevator
  • Smooth flooring in room

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 5 percent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 32 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 9:00 AM to 6:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

How close is Boca de Agua to the airport?

Boca de Agua is 18.9 mi (46-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does Boca de Agua have an airport shuttle?

Airport shuttle services are not available at Boca de Agua.

Does Boca de Agua offer free breakfast?

Free breakfast isn’t provided at Boca de Agua, but continental breakfast is offered for a fee of USD 32 per person. It's available every day from 8:30 AM to 11:00 AM.

Is there a casino at Boca de Agua?

No, there is no casino at this hotel.

What time is check-in at Boca de Agua?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Boca de Agua?

This hotel offers free self parking.

Does Boca de Agua have a pool?

Boca de Agua features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 6:30 PM.

Does Boca de Agua have a restaurant?

Yes, there is a restaurant on site.

Does Boca de Agua have a spa?

This hotel doesn't have a spa, but it does offer body treatments, mani/pedis, and massages.

How close is Boca de Agua to downtown Xul-Ha?

Boca de Agua is 1.9 mi away from Xul-Ha.

Boca de Agua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 17 reviews
Rating 8 - Good. 0 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

6/10 Okay

Adrian

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

6/10 Okay

izbeth

Disliked: Staff & service
No me esperaban, no encontraban mi reserva, hay muy mala señal de Wifi, el personal muy amable sin embargo NO se dan abasto y tardan mucho en brindarte el servicio
Stayed 3 nights in Feb 2025

10/10 Excellent

Yehoshua

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025

2/10 Terrible

Matteo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Cynthia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lugar maravilloso, carente de atención

El hotel es muy pero muy bonito, pero podrían trabajar mucho más en la atención al cliente. La verdad es que es un hotel en su arquitectura hermoso y bien pensado. Pero les falta mucho para dar una atención al cliente de la altura de la arquitectura y del lugar donde está situado. Es una lástima. Con respecto a servicio a habitación, anoche pedí algo de cenar al cuarto, a la hora decidí cancelarlo ya que nunca lo recibí.
Stayed 4 nights in Jan 2025

10/10 Excellent

María Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superó mis expectativas

Increíble experiencia poder hospedarse en este hotel. Fui con mi pareja y fue perfecto para conectar con la naturaleza, ya que se encuentra en medio de la selva. La laguna es espectacular. De verdad, cada detalle está bien pensado y fuimos atendidos con excelente servicio y el restaurante flora es delicioso, especialmente los desayunos fueron nuestros favoritos. Definitivamente lo recomiendo para una escapada y relajar.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schöne Ausstattung, extrem freundliches Personal, welches alles möglich macht, was gewünscht wird. Traumhafte Lage mit direktem Zugang zur Lagune.
Stayed 2 nights in Aug 2024