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Hotel Kokoro Mio

5.0 star property
Luxurious 5-star hotel with private pools

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Photo gallery for Hotel Kokoro Mio

Property grounds
Restaurant
1 bedroom, in-room safe, individually decorated, individually furnished
Master Suite | Terrace/patio
Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
Privada de los Sueños, Xul-Ha, QROO, 77963
  • Laguna Milagros
  • Cenote Cocalitos
    ‪18 min drive‬
  • Chetumal Ferry Terminal
    ‪26 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Superior Suite

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Master Suite

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Suite

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Xul-Ha

On lake.You'll be within 2 miles (3 km) of Lake Bacalar and 6 miles (10 km) of Laguna Milagros with a stay here. Cenote Azul is within 9 miles (15 km) and Cenote Cocalitos is within 12 miles (20 km).

What's nearby

  • Cenote Azul - 16 min drive - 10.6 miles
  • Cenote Cocalitos - 18 min drive - 11.5 miles
  • Laguna Bacalar Ecological Park - 23 min drive - 14.1 miles
  • Museum of Maya Culture - 25 min drive - 15.8 miles
  • Chetumal Ferry Terminal - 26 min drive - 15.8 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive

Restaurants

  • ‪Los Rápidos de Bacalar - ‬14 min drive
  • Siete By Habitas Bacalar
  • ‪La Eufemia - ‬17 min drive
  • ‪Descubrimiento - ‬12 min drive
  • ‪Maya Luum - ‬11 min drive

About this property

Hotel Kokoro Mio

Luxurious 5-star hotel with private pools
Hotel Kokoro Mio offers its guests a full-service spa and an outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

The luxury Hotel Kokoro Mio also features a terrace, a garden, and concierge services. Self parking is free.

This 5-star Xul-Ha hotel is smoke free.

  • 12 guestrooms or units
  • Continental breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Kokoro Mio offers 12 air-conditioned accommodations, which are accessible via exterior corridors and feature private pools and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate dining areas and include desks. This Xul-Ha hotel provides complimentary wireless Internet access. Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool

Accessibility

  • Hardwood flooring in room
  • No elevator

Room amenities

Entertainment

  • Private pool

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 450.00 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 450.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kokoro Mio Hotel
Hotel Kokoro Mio Xul-Ha
Hotel Kokoro Mio Hotel Xul-Ha

Frequently asked questions

How close is Hotel Kokoro Mio to the airport?

Hotel Kokoro Mio is 14.8 mi (35-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does Hotel Kokoro Mio have an airport shuttle?

Airport shuttle services are not available at Hotel Kokoro Mio.

How close is Hotel Kokoro Mio to the beach?

This hotel is 16.7 mi (41-min drive) from Dos Mulas.

Does Hotel Kokoro Mio offer free breakfast?

Hotel Kokoro Mio offers free continental breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at Hotel Kokoro Mio?

No, there is no casino at this hotel.

What time is check-in at Hotel Kokoro Mio?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Kokoro Mio?

This hotel offers free self parking.

Does Hotel Kokoro Mio have a pool?

Hotel Kokoro Mio features an outdoor pool.

Does Hotel Kokoro Mio have a restaurant?

Yes, there is a restaurant on site.

Does Hotel Kokoro Mio have a spa?

This hotel has a spa, which features massages and aromatherapy.

How close is Hotel Kokoro Mio to downtown Xul-Ha?

Hotel Kokoro Mio is 1 mi away from Xul-Ha.

Hotel Kokoro Mio Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alasdair

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The design and style of the hotel is unique and subtle. The accommodation is better than expected with a great bed and perfect privacy. The food is truly amazing. I’d rate as a very strong 10/10.
Stayed 1 night in Mar 2025

10/10 Excellent

Lloyd Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

Mylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Nancy Elizabeth Balleza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡Increíble! Es toda una experiencia. Las instalaciones son preciosas y cómodas, inmersas dentro de la selva, lo que propicia un ambiente de descanso, relajación y contacto con la naturaleza, es un hotel que te invita a no salir y disfrutar de cada rincón. El tema de la comida lo hace aún más espectacular, cada día te sorprenden con un platillo nuevo y delicioso de acuerdo a tus restricciones alimenticias. Lo más importante a resaltar es la atención de todas las personas que trabajan ahí, el servicio es inmejorable, se siente la calidez y la cercanía. Sin duda alguna el mejor hotel donde me he hospedado.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cintlali, Zapopan

Liked: Cleanliness, staff & service, property conditions & facilities
ME ENCANTO …ESTA INCREÍBLE Y LA ATENCIÓN MAS QUE DE PRIMERA…. SÚPER RECOMENDABLE .. LA COMIDS EXCELENTE LA HABITACIÓN SÚPER Y EL PERSONAL SÚPER ATENTO … ME FASCINÓ
Stayed 2 nights in Jan 2025

10/10 Excellent

Magali

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un petit paradis

Superbe séjour dans cet hôtel absolument parfait. Aucune fausse note. Le beach club était une très bonne surprise. Si vous voulez du calme et vous reposez dans un cocon au cœur de la nature, ne cherchez plus. Vraiment parfait.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gabriela Lizbeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso y tranquilo y su club de playa también, en temporada baja pudimos disfrutarlo sólo para nosotros, utilizamos los kayaks en la laguna. La limpieza de 10 en todos los espacios. La comida muy rica en el restaurante del hotel. Aunque era rica, no quedé totalmente conforme con la opción de la cena por el costo que tenía, en cambio el desayuno incluido estaba súper bien servido y delicioso. Amé todo, súper recomendado.
Stayed 1 night in Oct 2024