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AGAM Hotel

3.0 star property
3-star hotel in Mario Villanueva Madrid

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Photo gallery for AGAM Hotel

Relax by the pool, surrounded by comfortable seating and a bar area.
Relax in a serene garden setting, surrounded by lush greenery and a hammock suspended between two trees.
Experience a calm and inviting space with a large bed, unique headboard, and stylish decor.
Relax with a drink at the bar, surrounded by a simple, functional design and lush greenery.
AGAM Hotel features a modern design with a geometric pattern and a well-maintained garden area.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Avenida 5 entre calle 30 y 32, Bacalar, QROO, 77930
  • Laguna Bacalar Ecological Park
    ‪3 min walk‬
  • Fort of San Felipe
    ‪10 min walk‬
  • Municipal Spa of Bacalar
    ‪18 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, minibar, in-room safe, blackout drapes

Standard Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, minibar, in-room safe, blackout drapes

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, minibar, in-room safe, blackout drapes

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Bacalar

Mario Villanueva Madrid stay.Within a 10-minute walk of this Mario Villanueva Madrid hotel, you'll find Lake Bacalar and Laguna Bacalar Ecological Park. Canal de los Piratas and Fort of San Felipe are also within half a mile (1 km).

What's nearby

  • Laguna Bacalar Ecological Park - 3 min walk - 0.2 miles
  • Fort of San Felipe - 10 min walk - 0.6 miles
  • Municipal Spa of Bacalar - 18 min walk - 1.0 mile
  • Cenote Negro - 4 min drive - 1.4 miles
  • Cenote Cocalitos - 7 min drive - 3.2 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪La Playita - ‬7 min walk
  • ‪I Scream Bar - ‬9 min walk
  • ‪El Sazón a la Mexicana - ‬3 min walk
  • ‪Finisterre Bacalar - ‬6 min walk
  • ‪Yerbabuena - ‬4 min walk

About this property

AGAM Hotel

3-star hotel in Mario Villanueva Madrid
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and concierge services are also featured at AGAM Hotel.

This 3-star Bacalar hotel is smoke free.

  • 16 guestrooms or units
  • Continental breakfast (free)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
AGAM Hotel offers 16 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided daily.

Languages

English, Spanish

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  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.

Property is also known as

AGAM Hotel Hotel
AGAM Hotel Bacalar
AGAM Hotel Hotel Bacalar

Frequently asked questions

How close is AGAM Hotel to the airport?

AGAM Hotel is 24.3 mi (37-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does AGAM Hotel have an airport shuttle?

Airport shuttle services are not available at AGAM Hotel.

Does AGAM Hotel offer free breakfast?

AGAM Hotel offers free continental breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at AGAM Hotel?

No, there is no casino at this hotel.

What time is check-in at AGAM Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at AGAM Hotel?

Free parking is not available at this hotel.

Does AGAM Hotel have a pool?

AGAM Hotel features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does AGAM Hotel have a spa?

There are no spa services available at this hotel.

How close is AGAM Hotel to downtown Bacalar?

AGAM Hotel is 0.5 mi away from Bacalar.

AGAM Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 44 out of 66 reviews
Rating 8 - Good. 16 out of 66 reviews
Rating 6 - Okay. 3 out of 66 reviews
Rating 4 - Poor. 2 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property Nice, staff nice. Music was constant, street noise. Overall good.
Stayed 2 nights in Mar 2025

8/10 Good

Montana

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location, friendly staff and nice outdoor vibe. The rooms weren’t exactly as expected and the breakfast was always out of something each day but all in all a good stay
Stayed 4 nights in Feb 2025

8/10 Good

Seth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Wel loved the free bike rentals - lots of birds and plants - close to the downtown and beach. Lovely place to stay !
Stayed 2 nights in Feb 2025

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their free breakfast was more than adequate, a/c worked well, hotwater was great and the fridge was a nice touch
Stayed 4 nights in Dec 2024

10/10 Excellent

Werner

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel with a very zen vibe. Wonderful friendly and helpful staff especially Camila. Only issue was with the hot water one day.
Stayed 3 nights in Nov 2024

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, especially Camila.
Stayed 2 nights in Nov 2024

10/10 Excellent

Elia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Alain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very careful
Stayed 3 nights in Oct 2024

6/10 Okay

José Luis

Liked: Cleanliness
It was ok, for one night hotel .. not recommended for long stays..
Stayed 1 night in Aug 2024

10/10 Excellent

Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue mi primera vez en Bacalar con mi pareja y nos encantó, el hotel está en una muy buena ubicacion, y la atención de maravilla. Definitivamente regresamos.
Stayed 3 nights in Aug 2024

8/10 Good

Ivan Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Sami, Dearborn Heights

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it and definitely plan to go back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute treat to stay at the Agam. The breakfast which was included was delicious. I opted for the avocado toast every morning which was so delicious, as well as the coffee and fruit, granola and yogurt. Nestor was brilliant as he was so helpful and friendly. The room was small but cozy and the pool and surrounding areas was lovely. Our stay was perfect! Do not hesitate to book this hotel. We loved it.
Stayed 5 nights in Jan 2024

10/10 Excellent

Scott

Stayed 2 nights in Jan 2024

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service
The room was clean, A/C kept room cool and comfortable, staff was alway cleaning to maintain property and pool sparking clean, every morning the staff woul great me with a smile, and ask how i slept. I would definitely go back in my next visit to Bacalar. every
Stayed 4 nights in Jun 2023

10/10 Excellent

Véronique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

melba caridad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Julio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minha casa em Bacalar

Tudo foi ótimo ! Staff muito educado , gentil e prestativo. Boa localização e perto de muitos restaurantes . Gostei muito do hotel e da Happy Hour !
Stayed 6 nights in Mar 2025

10/10 Excellent

Ramon

Liked: Cleanliness, amenities, property conditions & facilities
ok
Stayed 1 night in Feb 2025

10/10 Excellent

Jorge F Diaz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy comodo, tiene lo necesario. El staff muy amable y accesible.
Stayed 1 night in Feb 2025

4/10 Poor

Chloé

Disliked: Staff & service

Je ne recommande pas

L’hôtel n’était pas à la hauteur de nos attentes, personnel désagréable (à part la blonde à la réception que a été top pour résoudre notre problème). De plus notre climatisation ne fonctionnait pas il faisait très très froid dans la chambre nous avons dû demander à 5 reprises pour que quelqu’un vienne nous aider. Pour une nuit ça fait l’affaire mais pas pour plus. Si vous n’allez pas au petit déjeuner vous n’aurez pas de service d’étage malgré de très fortes pluies la veille donc forcément un coup de balai aurait été le bienvenue. Il y a des trous dans les draps et des taches sur les serviettes… Je ne recommande pas
Stayed 3 nights in Jan 2025

8/10 Good

Nicolás Emanuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

Gloria luz

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
El hotel está lindo, pero las habitaciones están muy pequeñas. La atención de las personas que están en recepción y en restaurante es muy mala, tienen mala actitud y tratan mejor a los extranjeros que a los nacionales. No volvería a quedarme ahí
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024