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Comfort Suites

2.5-star property
1755 Phoenix Street, South Haven, MI 1-855-201-7819
2.9 out of 5
See all 9 travelocity Reviews

"The shower head was not very good. No breakfast was included as they were short of staff. " More

By a verified traveler on Tue 13 Jul 2021

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Hotel Description

Hotel perfectly located for exploring South Haven

Heart of South Haven

You'll find South Haven Center for the Arts and Warner Vineyards within 3 miles (5 km) of this hotel. Michigan Maritime Museum and Bronson South Haven Hospital are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Flat-screen TVs, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 61 guestrooms also offer premium bedding and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$72* Per night/room Nov 16 - Nov 17

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Suites ratings based on 9 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Suites

Everyone (3) Couples (2) Family (2)
4 out of 5
The shower head was not very good. No breakfast was included as they were short of staff.

Posted by on Jul 13, 2021

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1 out of 5
It was as hot and humid in side the check in area as it was outside! When I checked in they said there would not be breakfast because they have no staff! They didn’t even have coffee for gods sake! The entire hotel smelled like smoke! For some odd reason there was pieces of scotch tape scattered on the ceiling of the room? Probably holding the building together since it looked like it was falling apart! When I booked it it said free breakfast but they didn’t even have a piece of stale toast! I should have gave blood at least I would have got a cup of orange juice! Thanks for nothing!

Posted by on Jul 1, 2021

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5 out of 5
Everything was ok. We miss those Continental breakfast's.

Posted by on May 2, 2021

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2 out of 5
Website said breakfast and no breakfast was included. I understand Covid restrictions but still could have done like a room service simple breakfast or at least coffee. Room was very dirty; washcloth was stained with makeup, bed had something stuck to the sheet; microwave was dirty; tabletop was dirty; tv screen was filthy

Posted by on Nov 29, 2020

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2 out of 5
The elevator is not working the room was not entirely cleaned and the coffee tastes terrible.

Posted by , from Lawrenceburg, IN on Aug 27, 2020

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3 out of 5
Why do you provide cheap toilet paper it’s terrible.

Posted by on Jun 26, 2019

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4 out of 5

Posted by on Jun 22, 2019

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4 out of 5

Excellent accommodations for great price!

Very clean, free upgraded room and all the staff was friendly and top notch!

Posted by , from Michigan on Mar 23, 2015

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1 out of 5

Manager is a nightmare

Pros: Free breakfast
Cons: horrible management
I've stayed here before. It's not the best place, but you get what you pay for; it's reasonable. I booked an overnight here. My husband and I had sold our camper and we planned on delivering it on this day, hang around town and stay the night. Michigan nasty weather hit and there was no way we were going to drive a camper 3 hours to the other side of the state. The cancellation deadline had passed. It's my own fault for not checking the weather. I didn't even expect much from the hotel, but it can't hurt to ask, right? I spoke with a lady at the front desk and she was very sympathetic and said their computer system won't let them refund when it's outside the cancellation deadline. However, she told me the manager can. She said she'd leave him a note about this and I should call again at 11. I called at 11 and the woman transferred me to the manager. First off, he answered the phone "hello" in a snotty voice. I explained my circumstances and asked if we could maybe work something out since we were planning on rescheduling the trip the next weekend. He gave me the song and dance about the computer system. I told him about the manager being able to override the system like his employee told me and he told me that's not true. I explained I'd be staying next weekend and if something could be done. He.... HUNG UP ON ME!!!!! Okay, he could have said "no" and that would have been that. And, honestly I'm not a nightmare customer. I was very polite. I'm not giving you every single word, but he was terribly rude. I made a formal complaint w/ the Choice Hotels phone line. The customer service rep told me I wasn't the first formal complaint against this guy - others had been filed for similar situations. The rep even called the hotel for me to try and work something out! The guy told him 'no' and wouldn't give the corporate guy his name either. Gee, I wonder why. What's awesome is Choice Hotels gave me a ton of points toward their frequent stay program (of which I already belonged). Better than nothing right? I was actually thrilled over it! I can't tell people not to stay here, but I can certainly pass on my crazy experience.

Posted by , from Livonia, MI, USA on Mar 16, 2013

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About the Comfort Suites

Location 1755 Phoenix Street, South Haven, MI 49090

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Suites offers its guests an indoor pool and a fitness center. There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. You'll find a business center on site. The business-friendly Comfort Suites also features coffee/tea in a common area, a front desk safe, and an elevator. Free self parking is available. This South Haven hotel is smoke free.

  • 61 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Dining venue
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave (on request)

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Suites offers 61 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Comfort Suites has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Hotel South Haven
  • Comfort Suites South Haven
  • Comfort Suites Hotel
  • Comfort Suites South Haven
  • Comfort Suites Hotel South Haven

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.