"pleasant experience. Good and friendly staff. nothing to add more " More

By a verified traveler on Sat 03 Feb 2018

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Family Suite, 2 Bedrooms (B2C)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Double Room (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Habitacion Familiar Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Habitacion doble Mexico

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Latam

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Riu Jalisco All Inclusive ratings based on 80 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Riu Jalisco All Inclusive

Everyone (15) Couples (1)
3 out of 5
This is the second time that we have stayed at this hotel. Public spaces are clean/well kept up. Beach is outstanding. Lots of chairs under palm trees at the beach. Two pools both very nice/well kept up. However, for the second time we were placed in the south wing of the hotel and there is very loud music that plays from somewhere next door. Both times we have had to move to a room on the north side of the hotel, which is great. Much, much quieter. This time we felt as though the hotel is going downhill. Not enough staff. Rooms were not cleaned as well....not enough staff in dining rooms, etc. They need more staff! The food at the beach grill is always great.

Posted by on Feb 6, 2019

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5 out of 5

Posted by on Dec 16, 2018

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4 out of 5

nice hotel close to the beach, good foo and drinks

Pros: Beach and pools
Cons: Alcohol only local from Mexico
Location: spent all time on a beach
pleasant experience. Good and friendly staff. nothing to add more

Posted by , from irvine ca on Feb 3, 2018

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5 out of 5

Nice comfort colonial hotel

The staff it’s nice Good food típico mexican America n. And The beach like 100. Feet away from the hotel that s The best ting

Posted by , from illinois. u s a on Dec 31, 2017

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4 out of 5

Riu Jalisco resort was good not great

Pros: It was a very clean hotel, the fountain area was beautiful.
Cons: More than one set of elevators, my elderly parents had to walk a lot to get to our rooms.
Location: Go to Bucerias. Go on the Vallarta shuttle city tour. Go on the Marigallante pirate ship tour. Those are fun safe things to do.
Stayed at Riu Jalisco, a lovely resort with friendly staff. Lots of kids while we were there, and was hoping they would use the children’s pool, however a lot of kids were in the adult pool and at the swim up bar. Not cool. The rooms were clean and the fridge was stocked with water, beer, and soda, and was replenished daily. The sports bar was dumpy, plain and the food available after hours was pretty much leftovers from the buffet. Saw a large cucaracha near the microwave one night. We walked over to the Riu Palace (not included in our wristband) and wow, what a difference. We also walked over to the Riu Vallarta resort (which was included in our wristband) and that resort was terrific too. Both places seemed newer, had beautiful grounds, and the lobbies and lobby bars were decorated fabulous. But back to the Jalisco. The Asian restaurant was fantastic. The Italian restaurant was also wonderful food. The entertainment shows were great, they had a really good Michael Jackson impersonator there, one night in the Cantina bar there was a Mariachi band and a couple of kids who were tourists actually got up and sang. The beach was clean, there were no wait staff at the pool side or ocean side so you have to get your own drinks. The public bathrooms were always attended to and very clean. We always felt safe at the resort, we had some wonderful staff members who would laugh and joke with us and were really attentive.

Posted by , from Wisconsin on Nov 21, 2017

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2 out of 5

Riu Jalisco-Rundown Resort

Pros: Location of the hotel; outside appearance was nice - good grounds with native plants.
Cons: More professional staff; if you're expecting a lot of people, insure there is enough staff to accommodate the crowds.
The good: food was tasty-great variety; location was good, nice beach area. The bad: rundown hotel; staff was not very friendly or helpful; room was comfortable, but the door to the patio was broken and bugs would get into the room; towels felt like rubbing sand paper on your skin; we went during a time that most locals were there on vacation too so it was very crowded; kids were allowed in places we felt were not appropriate - bar stools; the pool bar, etc. The staff would not clean the buffet areas quick enough (understaffed maybe?), but families would spill on the serving areas or by the eating areas and not get cleaned up quickly. A few times we actually had to clean off our own table in order to sit and eat. We understand it's an open air environment at one of the restaurants, but flying birds all the time thru the restaurant were not shooed away by the staff. Actually saw a few birds dump on top of tables/chairs, etc. Staff did nothing until we brought it to their attention. Entertainment? Minimal. Only show that was worth the entire week's worth of entertainment was a Michael Jackson imitator. The same songs were played by the live band every single night. Games played with guests, again, everyday were the same. The pool was very dirty. We understand there were a lot of people, but maintenance needs to be done quickly and professionally in order to avoid the foggy appearance of the water and debris floating everywhere. Won't be staying here again.

Posted by , from Chicago, IL on Aug 15, 2017

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5 out of 5

Would recommend to families or couples!

We ALWAYS stay at Riu properties when we go to Mexico. It is always clean, the staff is friendly and the food is incredible. They do not have top shelf liquor which would be our only complaint but other than that, our room was clean and air conditioned. The restaurants opened early, stayed open all day and late til 1030 or so. The staff was incredibly friendly and helpful and the hotel was on a nice part of the beach. When reading google reviews about puerto Vallarta we became concerned because a lot of people said they couldn't swim in the water- now, it wasn't crystal blue like on the gulf side, but there was no sign of pollution or jellyfish which was nice. EVERYONE was swimming in the beach at our hotel so we felt comfortable to go in. Overall it was an amazing trip, would recommend this resort WELL over the other ones near it.

Posted by on Jun 13, 2017

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4 out of 5

APRIL stay 2017

Pros: 2 bedroom suite was perfect for the family, only issue is it's noisy til 11:30pm d/t entertainment.
Cons: grouting around the tub/shower was sloppy and jetted tub did not work - but no big deal
Location: Location is farther from the airport, but Nuevo Vallarta is so gorgeous. We ventured out to swim with dolphins & it was best day ever.
Just got home from our vacation and it was great. The beach is amazing. Incredible buffet and restaurants are pretty good. Staff are superb! Smiles and friendliness go a long way. They were always ready to assist us.

Posted by , from United states on Apr 30, 2017

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2 out of 5

We won't be going back.

I have been to Mexico at least twelve times and this place had the worst food by far. Breakfast was good but the other two meals were not worth eating at any of the restaurants and we tried them all. The food was usually Luke warm to cold and all the deserts seemed to be the same that they serve at the Chinese buffets. The towels will remove the first layer of skin, they were so rough. The beds are also some of the hardest we have ever slept on. Luckily they had some pillow toppers till available. The entertainment was also pretty boring. The shows were less than an hour long and outdoors in the heat. I would not recommend this hotel to a friend.

Posted by , from Kentucky on Apr 11, 2017

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4 out of 5

Great Getaway

Riu Jalisco was a great getaway! Clean amenities, good food selection, and friendly, attentive staff. Great place for all ages.

Posted by , from Kansas City, MO on Mar 11, 2017

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Airport transfers not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Riu Jalisco All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Jalisco All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a nightclub, and spa services are also featured at the family-friendly Riu Jalisco All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Nuevo Vallarta property.

  • 700 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 5 bars or lounges
  • Breakfast available (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (16.7 km / 10.4 mi)
  • Parking: Free self parking

Room Amenities

Riu Jalisco All Inclusive offers 700 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include showers and hair dryers. This Nuevo Vallarta property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Minibar
  • Television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to noon.

Riu Jalisco All Inclusive has 5 restaurants on site.

Entertainment

Activities include:

  • Nightly entertainment featuring music/dance shows
  • Dancing in air-conditioned disco (three evenings weekly for children, late nights daily for adults)
  • Stretching classes
  • Spanish lessons
  • Dance lessons
  • Bingo
  • Crazy games
  • Pool aerobics
  • Beach volleyball
  • Beach soccer

Nearby Activities

The resort's 150-meter (164-yard) section of the mile-long beach extending along Banderas Bay's north shore is dotted with palm trees. The resort supplies beach towels, loungers, boogie boards, kayaks, windsurfers, pedal boats, Hobie Cat sailboats, and snorkeling gear. For surcharges, independent operators offer horseback riding, personal watercraft, banana-boat rides, and parasailing on the beach, and scuba-diving instruction in the pool.

Land sports at this Nuevo Vallarta resort include rifle shooting, croquet, bocce, horseshoes, beach soccer, and volleyball.

Flamingos golf course 1 mile (1.5 kilometer) away provides discounts to resort guests. El Tigre golf course is 2.75 miles (4.5 kilometers) away, and Mayan Palace golf course 3 miles (5 kilometers).

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Playground on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Fitness classes on site
  • Sailing on site
  • Volleyball on site
  • Personal motorized watercraft on site
  • Windsurfing on site
  • Parasailing on site

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.