Hotels with Tennis Courts in Avenida Tulum

"The pools and the staff were excellent. The staff were very welcoming and fun, getting people involved in the activities was great and not weird or pushy. The room was clean, but the bathroom looked like it had been only partially remodeled. The mirror was peeling and you had to really maneuver the sink faucet to get it to shut off but the shower was very nice! The food was not fantastic, but not bad. I have a dairy allergy so my options were more limited, but for the most part I was able to find decent options at every meal. Aside from the minor cosmetic things, it was overall a really great stay. "

"Very nice beach side..plenty pof lounge chairs"

"Needs upgrades to facility "

"NOT ALL INCLUSIVE Please be mindful that this is not all inclusive… So if you’re buying the all-inclusive, do not expect there to be EVERYTHING included. You will pay $12 for a iced coffee You will pay $10 for ice cream Room service is not included. You will pay extra for that. There is no mini fridge that is stocked, this is a room service charge if you need drinks or refreshments. If you’re coming from a colder climate to your room will stay at 19°C, which is summer weather… We had to buy a fan for the room because they wouldn’t accommodate us in sending one to the room. As a Canadian 19°C is treacherous to sleep in. The AC pad is locked at 19° and they do not make accommodations to make it lower. Dealing with the operator when you dial 0 is absolutely terrible. We had one guy named Alejandro who took our room service order and didn’t process it and had the audacity to lie to his boss saying that he never took our call. So we waited three hours for room service when they guarantee 45 minutes satisfaction which the 45 minutes is absolute trash that never actually happens. It’s always an hour or an hour and a half. You still have to pay after 45 minutes… when we voiced our concerns, he hung up on us and then we asked to talk to management and management, accommodated and apologized and so we got him again the next day and he hung up on us again. Amazing service! Very nice man. Services kept changing on us… do not stay here "

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