Hotels with Tennis Courts in Avenida Tulum

"Overall yes the property is nice but compared to other resorts we just didn't think it was worth it. Upon check in we were required to give a $100 deposit in pesos when we informed the staff that we unfortunately did not have pesos only our credit cards they stated that they would not be able to give us our room without the deposit. After going to the atm to retrieve the pesos we were hit with another fee that we had to pay that was $12 USD. what was weird to me was that on the paper they told us to keep track of so we would get our deposit back was a “spring break fee” didnt know that was a thing but ok. Ontop of the deposit slip we also had to keep track of our room cards, bracelets, and towel cards. room cards and bracelets i understand but the towel cards?? most resorts just let you get a towel coming and going from the pool areas. When we got to our room it was noticeably smaller than previous resorts we had been too you could tell it had been recently upgraded by the flooring in the restroom that was done incorrectly. When getting into bed at night we noticed that one of the decorative pillows and also the bed sheets had stains, we also noticed that the mini fridge in our room didn’t work, the beverages that it had were warm. One of the nights we were in the jacuzzi around 7:04 with another couple and a family, mind you the jacuzzi has an adults only sign. we were all in our own conversations but a worker came up to us only and stated that the jacuzzi area was now close"

"Very nice beach side..plenty pof lounge chairs"

"Needs upgrades to facility "

"NOT ALL INCLUSIVE Please be mindful that this is not all inclusive… So if you’re buying the all-inclusive, do not expect there to be EVERYTHING included. You will pay $12 for a iced coffee You will pay $10 for ice cream Room service is not included. You will pay extra for that. There is no mini fridge that is stocked, this is a room service charge if you need drinks or refreshments. If you’re coming from a colder climate to your room will stay at 19°C, which is summer weather… We had to buy a fan for the room because they wouldn’t accommodate us in sending one to the room. As a Canadian 19°C is treacherous to sleep in. The AC pad is locked at 19° and they do not make accommodations to make it lower. Dealing with the operator when you dial 0 is absolutely terrible. We had one guy named Alejandro who took our room service order and didn’t process it and had the audacity to lie to his boss saying that he never took our call. So we waited three hours for room service when they guarantee 45 minutes satisfaction which the 45 minutes is absolute trash that never actually happens. It’s always an hour or an hour and a half. You still have to pay after 45 minutes… when we voiced our concerns, he hung up on us and then we asked to talk to management and management, accommodated and apologized and so we got him again the next day and he hung up on us again. Amazing service! Very nice man. Services kept changing on us… do not stay here "

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