Book a hotel near Las Plazas Outlet Cancun, Downtown Cancun

"Honestly would have been 4 stars but one day I came back from a day out and the housekeeping staff had entered the room, not cleaned anything and left the door UNLOCKED AND OPEN. I'm lucky nothing was taken but I cannot look past this glaring security issue. Especially as the safe didn't work due to no batteries inside it! Other than that, the reception staff were super friendly and helpful. It's a budget hotel and mostly met my needs for the few days I stayed. Could do with some fresh paint and minor maintenance, as the air conditioning unit leaked on the floor. "

"Great shuttle to airport"

"De forma general el hotel brinda muy buen servicio, muy agradable y atento el personal, las habitaciones muy limpias y confortables."

"Very nice and clean house! Staff was awsome🙌 they were very helpful. "

"A good spot hotel close for everything!"

"Please beware when looking into booking this property. I booked a room at this hotel but there are two hotels on this property. The Oh! and Smart Hotel. I was given a room at the Smart hotel which is the more economical and less updated of the two and has a price difference. When I asked about it in the lobby, they did confirm that there was a difference in the rooms so when I asked why I was given something I had not booked they changed their story and said their was no difference and they were both equivalent. I wouldn’t know because I never got to see the room I originally booked. No where on this site does it say that they can place you in either building. Very deceiving. The elevator on the other side of the building was definitely much bigger and a lot nicer. To make matters worse, on our third and last day, they had a major leak and the lobby smelled of sewage. They also turned off the water 2hrs to check out time without the courtesy of notifying guests or even offering a solution. Worse experience at a hotel yet! "