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"Great location. For a handicap accessible room, it did not work. The shower height adjustment had been removed and the head had been placed on a moun ... " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

Hotel near Cumberland Mall in Atlanta

In shopping district

Within a 5-minute walk of this well-placed hotel, you'll find The Battery Atlanta and Coca-Cola Roxy Theater. Cumberland Mall and Truist Park are also within half a mile (1 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 103 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Microwaves, coffee/tea makers, and free newspapers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$67* Per night/room Oct 5 - Oct 6

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wingate by Wyndham Atlanta Galleria/Ballpark ratings based on 19 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wingate by Wyndham Atlanta Galleria/Ballpark

Everyone (11) Couples (5) Family (2)
4 out of 5

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 18, 2020 by Guest Service Manager

Dear Guest, Thank you for taking the time to provide valuable feedback from your recent stay at Wingate by Wyndham. I was disappointed to hear that we did not meet or exceed your expectations and sincerely apologize for the challenges you experienced regarding all the events that happened. Your concerns have been promptly addressed with the leadership team on property as we must do a better job in providing the exceptional service that is expected by our valued guests.

3 out of 5
Great location. For a handicap accessible room, it did not work. The shower height adjustment had been removed and the head had been placed on a mount above the adjustment bar. It was out of reach and could not be used.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 18, 2020 by Guest Service Manager

Dear Guest, Thank you for taking the time to provide valuable feedback from your recent stay at Wingate by Wyndham. I was disappointed to hear that we did not meet or exceed your expectations and sincerely apologize for the challenges you experienced regarding all the events that happened. Your concerns have been promptly addressed with the leadership team on property as we must do a better job in providing the exceptional service that is expected by our valued guests.

5 out of 5

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 11, 2020 by Guest Services Manager

Dear Guest, Thanks so much for staying with us here at Wingate and we're very happy you enjoyed our location. Looking forward to seeing you the next time you're in Atlanta.

2 out of 5
I've stayed here before and the property is showing signs of deterioration and uncleanliness. My room was not vacuumed each day and there was debris in the hallways which seemed to have not been vacuumed. Had to go to desk twice during 4-day stay for towels and tissue. The table in front of the elevator was ALWAYS FULL OF DUST. Went to front desk and had to wait at least 5-10 minutes because no one was at the desk.

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 16, 2019 by AMAN

Dear Scorpio, Thank you for choosing to stay at Wingate and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines for the sheets and dirt that was there in the room and we will make sure that this does not occur in the future With Regards Guest Service Wingate by Wyndham

2 out of 5

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 9, 2019 by AMAN

Dear Guest, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. With Regards Guest Services Wingate by Wyndham Atlanta Galleria, Ballpark

3 out of 5
This property needs to be updated. Paint peeling off bathroom walls. Mattress needs to be replaced because there was a large area that you sink into when you lay down. There were potato chips on the carpet on the far side bed that were there when we arrived and were still there when we left 4 days later. The best thing was being so close to Sun Trust Park and The Battery.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 29, 2019 by AMAN

Dear Guest, Thank you for taking the time to tell us about your experience at Wingate by Wyndham. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on behalf of our Housekeeping team for the inconvenience caused. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Your feedback is very important to us Guest Services, Wingate by Wyndham Atlanta Galleria Ballpark, 2762 Cobb Parkway SE, Atlanta, GA 30339

4 out of 5

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by AMAN

Dear Guest, I am delighted to know that you enjoyed your time with us here in Smyrna. I certainly appreciate you taking time to review your stay, and I will be sure to share your feedback with the entire hotel team. We look forward to welcoming you back soon! Guest Services, Wingate by Wyndham Atlanta Galleria Ballpark, 2762 Cobb Parkway SE, Atlanta, GA 30339

4 out of 5
great location for the Ballpark. breakfast was standard to exceptional.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 21, 2019 by Guest Service - AMAN

Dear Guest, Thank you for your nice review and the compliment. I am so glad you enjoyed your stay and we look forward to seeing you again in the future

4 out of 5

Posted by on Jul 1, 2019

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5 out of 5
Easy walk to suntrust park. Friendly employees and room was nice.

Posted by on May 31, 2019

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Comment from Hotel Management

Jun 2, 2019 by D. Redd

Thank you for staying with us. We appreciate your feedback!

About the Wingate by Wyndham Atlanta Galleria/Ballpark

Location 2762 Cobb Parkway SE, Atlanta, GA 30339

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wingate by Wyndham Atlanta Galleria/Ballpark offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Wingate by Wyndham Atlanta Galleria/Ballpark. Self parking is free. This Atlanta hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • 1700 sq ft of conference space
  • 158 sq m of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Hartsfield-Jackson Atlanta Intl. Airport (ATL) (38.7 km / 24 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Wingate by Wyndham Atlanta Galleria/Ballpark offers 103 accommodations with safes and complimentary newspapers. Premium cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Atlanta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2016.

  • Pull-out sofa bed
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property only accepts debit or credit cards and credit cards for all bookings; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property only accepts debit or credit cards and credit cards for all bookings. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wingate Wyndham Atlanta Galleria Center
  • Wingate Wyndham Center Hotel Atlanta Galleria
  • Wingate Wyndham Atlanta Galleria Center Hotel
  • Wingate Wyndham Atlanta Galleria/Ballpark Hotel
  • Wingate Wyndham Galleria/Ballpark Hotel
  • Wingate Wyndham Atlanta Galleria/Ballpark
  • Wingate Wyndham Galleria/Ballpark
  • Wingate by Wyndham Atlanta Galleria Center
  • Wingate Wyndham GalleriaBallp
  • Wingate by Wyndham Atlanta Galleria/Ballpark Hotel
  • Wingate by Wyndham Atlanta Galleria/Ballpark Atlanta
  • Wingate by Wyndham Atlanta Galleria/Ballpark Hotel Atlanta

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.