4/10 Poor
Connie
Traveled with partner
Jun 22, 2025
Liked: Property conditions & facilities
Disliked: Amenities
It's truly unfortunate that I have to rate poorly for this property, esp. given that this was my second stay with them during the course of this calendar year. It was because of that first time, and the excellent experience that my family and I had that compelled me to stay there again. The receptionist on my first night there was not hospitable at all. Upon walking up to check in, she neither greeted me nor asked me the usual question of asking for my reservation details - information which I simply supplied without prompt. Her overall attitude was a bad one, and quite surprising since I tend to stay at Hyatt properties, and I don't encounter this level of poor hospitality. Her bad attitude continued when I called the front desk asking them about the sundry items that are in the bathroom and the fact that there was a small, used bottle of lotion that was left and not cleaned prior to our entering into the room. The room also felt a bit older than the room I stayed in back in January, and the sinks (both bathroom and shower) were a bit clogged with water after only about 10 seconds of running water. I purchased 2 bottles of water that first night, and the girl charged me 4 (something I only discovered the day of checkout). Everyone else I encountered at this property were fine, and friendly, but the first night's experience with this receptionist, coupled with the room (albeit mild) was enough to have me feel disinclined to stay here again.
Connie
Stayed 2 nights in Jun 2025