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4.2 out of 5

"I had to ask for cups to drink my coffee and i also had to ask for towels. There was a lot of long black hair on the bedspread and on the floors. My h ... " More

By a verified traveler on Sat 03 Apr 2021

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Hotel Description

3-star hotel near Biltmore Estate

In suburbs

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Asheville Mall and within 3 miles (5 km) of Biltmore Estate. Pack Square and The Orange Peel are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. There's a gym on site, and a 24-hour front desk and a convenience store are also provided.

Free WiFi, kitchenettes

The 88 guestrooms feature well-equipped kitchenettes with refrigerators and microwaves, as well as free WiFi and LCD TVs with cable channels. Sofa beds, sitting areas, and coffee/tea makers are also available. Housekeeping is available on request.

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$85* Per night/room Jan 2 - Jan 3

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

SpringHill Suites by Marriott Asheville ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SpringHill Suites by Marriott Asheville

Everyone (1) Family (2)
3 out of 5

Posted by on Apr 14, 2021

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Comment from Hotel Management

Jun 3, 2021 by Christina Hernandez, General Manager

Thank you for your review!

3 out of 5
I had to ask for cups to drink my coffee and i also had to ask for towels. There was a lot of long black hair on the bedspread and on the floors. My hair is short and gray. And the attendant at night has a attitude

Posted by on Apr 3, 2021

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5 out of 5
Being pet friendly was a huge plus. Needs dog walking path and waste bags

Posted by , from Kingsport TN on Oct 17, 2020

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4 out of 5

An oasis in the heart of Asheville

Pros: Staff, Hotel is up to date, comfortable beds, clean and well maintained rooms. Great breakfast choices
Cons: nothing
Location: Great location. Everything you want is there; restaurants, shopping centers, Nature Center, close to get to Chimney Rock, French Broad River etc...
This hotel is set up on a hill in the east part of Asheville with 2 more hotels and a Caraba's restaurant. The hotel was very clean, great friendly staff ( especially the breakfast lady "Patricia" who can make anyone smile ) very comfortable rooms with great layout. The sofa bed was very comfortable and functional according to my kids. Nice clean pool with Jacuzzi. We left the Crown Plaza after one night to move to this hotel. My first stay at a Springhill Suites and will be my hotel for the future. Great family hotel.

Posted by , from STUART, FL on Jul 17, 2016

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Comment from Hotel Management

Nov 7, 2016 by Chris

Please accept my gratitude for such a wonderful review. I am thrilled to know you were able to relax and enjoy the accommodations we provide, and that you are now a fan of SpringHill Suites by Marriott. We hope to see you again in the future!

5 out of 5

All Around Excellent!

Pros: Free breakfast, Close restaurants, Quiet
We stayed at the SpringHill Suites by Marriott in Fall 2011 and we really enjoyed our stay. While we visited the hotel we enjoyed their indoor pool, the decor was beautiful, the room was very clean and comfortable and the included breakfast was good. The breakfast staff was exceptional, helping children make waffles and cleaning off tables, like a wait staff at a restaurant. This hotel is very nice and worth every penny spent to stay there.

Posted by , from Boone, NC on Oct 5, 2011

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5 out of 5

Great experience

The suite was spacious. Very clean. Nice desk area with strong wi-fi connection. Comfortable beds. Great temp control with ceiling fan. Beautiful facility. Nice continential breakfast. Nice small pool area and small work-out room. Very friendly staff. We were impressed and would definitely stay again. Note - driveway is kinda tricky and easily missed. Good parking.

Posted by on Jul 12, 2009

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About the SpringHill Suites by Marriott Asheville

Location 2 Buckstone Place, Asheville, NC 28805

Property Features

Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly SpringHill Suites by Marriott Asheville. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. This 3-star Asheville hotel is smoke free.

  • 1 building
  • 88 guestrooms or units
  • 3 levels
  • Built in 2002
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

SpringHill Suites by Marriott Asheville offers 88 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room kitchenette
  • Sitting area
  • Pull-out sofa bed
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free breakfast.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property’s hotel facilities or services options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Asheville SpringHill Suites
  • Marriott Asheville
  • SpringHill Suites Marriott Asheville
  • SpringHill Suites Marriott Hotel Asheville
  • SpringHill Suites Marriott Asheville Hotel
  • SpringHill Suites by Marriott Asheville Hotel
  • SpringHill Suites by Marriott Asheville Asheville
  • SpringHill Suites by Marriott Asheville Hotel Asheville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.