2/10 Terrible
Maria, Stockton
Traveled with family and small children
Jan 19, 2026
Disliked: Cleanliness, amenities
When arriving I was told I didn’t not have a reservation and my confirmation did not match the one in system. Turns out the receptionist had given our room to a relative with the same last name as me so when I arrived, there was no reservation in my name so then she had to go back and check me in under my relatives room so that was an inconvenience to begin with because it took her 30 minutes to realize she gave us the wrong room under the wrong name asked for our ID and still didn’t realize that the rooms were in different people’s names only same last name. The room is very outdated, and the carpet felt so dirty. Our restroom flooded and got clogged. We called the office to let them know and it took them 55 minutes to come to our room and 3 phone calls about the situation. They cleaned bathroom floor with towels only. It was not mopped or sanitized. Parking is terrible and the elevator is very slow. I would never stay here ever again. We had a terrible experience.
Maria
Stayed 3 nights in Jan 2026
