Book a hotel near American School for Deaf, West Hartford

"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"The host was welcoming and gave ideas of things to do in the area. However, the oven door was broken and didn’t close all the way. Having severe food allergies, we used the kitchen for every meal and it made it a little difficult to cook with. When I messaged her she said she was aware of it but did not provide that information before we booked. We also never heard from her the day of checkout. I sent her a text message, left a voicemail and a message on the Vrbo app, all of which were never responded to. Overall a good stay, just hope there was nothing extra we were supposed to do at checkout besides taking out the trash, doing the dishes and making the bed. We brought our own bedding and towels due to my allergies with smells/detergents. "

"Lovely, spacious, convenient, and very welcoming. Thank you so much! "

"Our family of four adults appreciated all the attention to detail provided during our three-night stay. From pantry items to having available items like tooth brushes and cords for electronics, we felt welcome. We could walk to Whole Foods and Blue Back Square. We will most assuredly consider this home on our next visit to West Hartford. Thank you!"

"Just a charming great home, really cool history, and great upkeep and renovation. Loved the property backing up to trout brook and walking distance to Whole Foods, and shopping, Dinning, etc. Quiet neighborhood. Just an absolutely fantastic stay!"

"We had extended family members visit during Christmas and found this house to be charming and homey. We found everything needed and more for all ages from a high chair to nutcrackers! It’s not often our family can get together so it was fabulous to find a place that felt like home. Thank you for a magical holiday!!"