4/10 Poor
Karl
Traveled with partner
Apr 21, 2025
My girlfriend and I were in town and stayed at The Ritz Carlton Philadelphia. The property looked elegant and inviting on their Instagram page as well as on the internet which was the main reason I picked The Ritz Carlton instead of The Four Seasons at Comcast Center, however it didn’t seem to be that way when I arrived at the property.
My other main concern was that one African American front desk associate who was not so pleasant and had a negative attitude during check in. I asked the lady a few significant questions and she seemed disinterested in giving assistance.
Both Men’s and Women’s bathroom (according to my girlfriend) in the lobby were also not maintained and in disrepair.
I am a big fan of The Ritz Carlton and the service it offers since I’ve been to a few in the country, but the one in Philadelphia needs to uphold the prestige and the top tier service that I believe the brand still stands for.
Karl
Stayed 3 nights in Apr 2025