2/10 Terrible
heather
Jun 4, 2025
Hotels.com fraud
You guys at hotels.com really screwed me over.
I got here to chek in and you didnt put a card on file for me. The hotel said i had to pay for my room even though i have recipts and my credit card statement that shows i paid. Your customer service line is pathetic. She couldn't find my reservation even with the itinerary number shown on my receipt in the hotels.com app. You refused to let us speak to a manager. The hotel was great and the lady helping me here was awesome but you guys are terrible
Not sure what kind of fraud your pulling saying you cant find my reservation for this hotel. 8pm after 10 hr drive and i had to rebook the room again paying put of pocket using my travel cash. Yall screwed me
heather
Stayed 1 night in Jun 2025