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4.3 out of 5

"Clean and friendly - will definitely stay here again " More

By a verified traveler on Fri 18 Sep 2020

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Hotel Description

3.5-star hotel near Amarillo Civic Center

Heart of Amarillo

At this Amarillo hotel, you'll be within half a mile (1 km) of Amarillo Civic Center and 3 miles (5 km) of American Quarter Horse Association. Globe-News Center and Amarillo City Hall are also within half a mile (1 km).

Renovated in 2017

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour gym and free perks like cooked-to-order breakfast and WiFi in public areas.

Free Internet, refrigerators

The 226 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. 24-hour room service, refrigerators, and microwaves are also available. Weekly housekeeping is available.

Suite, 2 Queen Beds, Accessible, Non Smoking (w/ bathtub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$118* Per night/room Jan 2 - Jan 3

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Accessible, Non Smoking (w/ roll-in shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Amarillo Downtown ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites Amarillo Downtown

Everyone (7) Couples (3) Family (12)
2 out of 5
We are in a pandemic .. No one here is enforcing customers to wear masks. The property still had seating out for people to sit down at. They attendant at check in was coughing, sniffling, and obviously struggling with some type of congestion was that beyond obvious. There were used dirty tissues in the elevator, instead of the high touch areas being sanitized, this was the solution to not touching the buttons.. not enough sanitizer was out. Breakfast was supposed to be grab and go, but was full service, where anyone can grab what they wanted. seating was supposed to be closed, but it was open to anyone and everyone, not 6 feet away and social distancing. We are on holiday to see family, now I don't even feel safe enough to go see them. Your facility is not taking this seriously. Your efforts are not enough.

Posted by , from Palmdale, Ca on Nov 23, 2020

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Comment from Hotel Management

Nov 30, 2020 by LY

Thank you for your recent feedback. We do apologize that you did not enjoy your recent stay. Our top concern is all of our guests and staff members. I will make sure your concerns are addressed with management.

5 out of 5
Clean and friendly - will definitely stay here again

Posted by on Sep 18, 2020

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Comment from Hotel Management

Sep 19, 2020 by ChrisM.

Thank you for the great score and kind words regarding your stay and our staff. We look forward to seeing you again in the future. Safe Travels!

4 out of 5
Covid has taken much away from the Embassy Suites experience - no cocktails, no nice breakfast, super limited pool hours. We had a late check in so we missed the pool. Breakfast was a sack that contained a bottle of water, a packaged muffin, and a tasteless generic apple. Parking at this site is $7 in and $7 out each time. Parking can usually be found on the street except if you come when there is a baseball game (which we did). That being said, however, the location downtown is very nice. We saw a fireworks display courtesy of the stadium across the street. The rooms were very nice and, most importantly, the beds are super comfy for a great sleep. The hotel is super clean - even germ-i-phobes would feel at home. If price value is your goal, in the current setting, you could get more for your money elsewhere. If a good sleep is your goal combined with a nice, upper scale atmosphere, you will find satisfaction at this destination. I am also happy to support Embassy Suites for all the other times they have provided an exceptional overall stay. Hope that helps you in your travel plans.

Posted by , from Garland, TX on Jul 4, 2020

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Comment from Hotel Management

Jul 5, 2020 by ChrisM.

Family Travelers, thanks for taking the time to share your experience at our hotel. We look forward to soon being able to offer our guest the "Embassy" amenities they deserve. I appreciate your understanding and look forward to seeing you again on your next visit to the Amarillo area. Safe Travels!

4 out of 5
Hotel was new and modern. The suite was well arranged and equipped, living/work area was separated from sleeping area, with entrances to the bathroom from both areas. Nice kitchen nook with coffee maker, microwave, refrigerator and mini-sink. Lots of convenient power outlets.

Posted by , from Laurel, MS on Jun 13, 2020

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Comment from Hotel Management

Jun 14, 2020 by ChrisM.

Anne, thanks for sharing feedback regarding your stay. We appreciate the kind words and generous score. On your next visit to the Amarillo area, please consider staying with us again. Safe Travels!

5 out of 5

Posted by on Jun 12, 2020

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Comment from Hotel Management

Jun 13, 2020 by ChrisM.

Thanks for taking the time to share feedback regarding your recent stay. We appreciate the great score and look forward to seeing you on your next visit to the Amarillo area. Safe Travels!

5 out of 5
Staff is friendly and the facilities are beautiful. I look forward to staying here again.

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 22, 2020 by ChrisM.

Thank you for the kind words about our staff and hotel, and the great score regarding your recent stay. We look forward to seeing you on your next visit to the Amarillo area. Safe Travels!

4 out of 5
Check in was rediculous and long. Called for towels and sheets twice. Never received Booked for 4 .. only had 2 towels

Posted by on Dec 29, 2019

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4 out of 5

Posted by on Sep 28, 2019

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5 out of 5
Next to Ball park - rooms set up nice. Free breakfast, free drink and snacks at cocktail time.

Posted by on Aug 19, 2019

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5 out of 5
Very new hotel with every bell and whistle. Great staff and very clean and quiet.

Posted by on Jul 22, 2019

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About the Embassy Suites Amarillo Downtown

Location 550 South Buchanan Street, Amarillo, TX 79101

Property Features

Embassy Suites Amarillo Downtown offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. A 24-hour business center and coworking spaces are available. Event space at this hotel measures 18000 square feet (1672 square meters) and includes a conference center. The business-friendly Embassy Suites Amarillo Downtown also features gift shops/newsstands, a picnic area, and concierge services. For a fee, parking is available. A complete renovation of Embassy Suites Amarillo Downtown was completed in 2017. This 3.5-star Amarillo hotel is smoke free.

  • 226 guestrooms or units
  • 6 levels
  • 18000 sq ft of conference space
  • 1672 sq m of conference space
  • Built in 2017
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites Amarillo Downtown offers 226 accommodations with laptop-compatible safes and safes. 43-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Amarillo hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites Amarillo Downtown has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • 0.8 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 15.00 per day (in/out privileges)
  • Covered valet parking fee: USD 30.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Amarillo Downtown Hotel
  • Hotel Embassy Suites Amarillo Downtown Amarillo
  • Amarillo Embassy Suites Amarillo Downtown Hotel
  • Hotel Embassy Suites Amarillo Downtown
  • Embassy Suites Amarillo Downtown Amarillo
  • Embassy Suites Hotel
  • Embassy Suites
  • Embassy Suites Amarillo
  • Embassy Suites Amarillo
  • Embassy Suites Amarillo Downtown Hotel
  • Embassy Suites Amarillo Downtown Amarillo
  • Embassy Suites Amarillo Downtown Hotel Amarillo

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.