In shopping district
You'll find Crossgates Mall and University at Albany SUNY within 3 miles (5 km) of this Albany hotel. Albany NanoTech Complex and Albany Pine Bush Preserve are also within 3 miles (5 km).
This hotel features an indoor pool and a fitness center. There's no skimping on freebies - guests receive free breakfast, free WiFi, and free self parking. A 24-hour business center, a snack bar/deli, and a lobby fireplace are also on offer.
Free Internet, microwaves
The 96 guestrooms offer free WiFi and free wired Internet, Smart TVs with digital channels, and microwaves. Other amenities include premium bedding, free local calls, and hair dryers. Weekly housekeeping is available.
Nov 14, 2019 by Adam G
Oct 1, 2019 by Adam G
May 22, 2019 by Adam G
We’re terribly sorry to read of your experience, and please be assured we will follow up with our Loss Prevention team. This type of situation is not typical and we hope you will one day give us an opportunity to regain your confidence.
Apr 15, 2019 by Adam G
We appreciate you taking the time to let us know of your visit. I am happy to see we met your expectations. We thank you for your patronage and hope to welcome you back soon!
Jan 6, 2019 by Adam G
Dear M, I am so sorry you were disappointed in your stay with us. It is our goal to make sure you have the most exceptional guest experience possible. Please consider staying with us again. I am confident we can make your stay one of the best you’ve ever experienced.
Dec 19, 2018 by Adam G
Thank your for taking time to review your recent stay with us. We love to hear that the staff made you feel welcome and hope to have you back again! PS. We changed our pillow count to four!
Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Barbecue grills, gift shops/newsstands, and a fireplace in the lobby are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free. This Albany hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Free self parking
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. 55-inch Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers. This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.
Guests are served free breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.