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Tru By Hilton Albany Crossgates Mall

2.5 star property
Hotel near Crossgates Mall, connected to a shopping center in Albany

Choose dates to view prices

Photo gallery for Tru By Hilton Albany Crossgates Mall

Indoor pool
Lobby
Premium bedding, blackout drapes, iron/ironing board
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Regal Crossgates
    ‪10 min walk‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪12 min drive‬

Room options

View all photos for 2 Queen Mobility Accessible W/Roll-In Shower

Premium bedding, blackout drapes, iron/ironing board

2 Queen Mobility Accessible W/Roll-In Shower

  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Albany

In shopping district.You'll be within half a mile (1 km) of Crossgates Mall and 2 miles (3 km) of Albany NanoTech Complex with a stay here. University at Albany and Albany Pine Bush Preserve are also within 3 miles (5 km).

What's nearby

  • Crossgates Mall - 3 min walk - 0.2 miles
  • Regal Crossgates - 10 min walk - 0.6 miles
  • University at Albany - 5 min drive - 1.8 miles
  • Colonie Center Mall - 8 min drive - 3.8 miles
  • MVP Arena - 14 min drive - 10.0 miles

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Dave & Buster's - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Cinnabon - ‬6 min walk
  • ‪Maggie McFly’s - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel near Crossgates Mall, connected to a shopping center in Albany
Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in a common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free.

This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Similar properties

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Hampton Inn Albany-Western Ave/University Area
Albany
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 1,083 reviews
$114 nightly
The price is $134
Jun 14 - Jun 15
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

How close is Tru By Hilton Albany Crossgates Mall to the airport?

Tru By Hilton Albany Crossgates Mall is 6.3 mi (9-min drive) away from the Albany Intl. Airport (ALB) airport, the closest popular airport to the property.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of May 28, 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on Jun 21, 2026 start from $131, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tru By Hilton Albany Crossgates Mall have an airport shuttle?

Airport shuttle services are not available at Tru By Hilton Albany Crossgates Mall.

How close is Tru By Hilton Albany Crossgates Mall to the beach?

This hotel is 15.8 mi (22-min drive) from Brunswick Vanderheyden Reservoir Park Beach and 16.1 mi (26-min drive) from Thompsons Lake State Park Beach. Don't forget your sunscreen!

Does Tru By Hilton Albany Crossgates Mall offer free breakfast?

Tru By Hilton Albany Crossgates Mall offers free buffet breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Tru By Hilton Albany Crossgates Mall?

No, there is no casino at this hotel, but Rivers Casino & Resort (18-min drive) is nearby.

What time is check-in at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Tru By Hilton Albany Crossgates Mall?

This hotel offers free self parking.

Does Tru By Hilton Albany Crossgates Mall have a pool?

Tru By Hilton Albany Crossgates Mall features an indoor pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Tru By Hilton Albany Crossgates Mall have a spa?

There are no spa services available at this hotel.

How close is Tru By Hilton Albany Crossgates Mall to downtown Albany?

Tru By Hilton Albany Crossgates Mall is 0.8 mi away from Westmere.

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews
Rating 8 - Good. 242 out of 1000 reviews
Rating 6 - Okay. 94 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene todo lo q necesitas para pasarla bien y super cerca del mall
Stayed 3 nights in May 2026

8/10 Good

john

Business traveler
Liked: Cleanliness, amenities
Clean room- staff was un connected- some were alright. Most too busy o their phones ,
Stayed 1 night in Feb 2026

6/10 Okay

Pratik

Stayed 2 nights in Feb 2026

10/10 Excellent

Amalio

Stayed 1 night in Feb 2026

8/10 Good

Christopher

Stayed 1 night in Feb 2026

6/10 Okay

Hadassah

Liked: Cleanliness, staff & service, amenities
The hotel service was great. The breakfast food could be a bit better. They don’t inform you of the amount of the hold they keep on your card until checkout. 4 days after checkout it’s still on hold.
Stayed 1 night in Feb 2026

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, amenities
Clean room. Spacious. Courteous front staff
Stayed 1 night in Feb 2026

10/10 Excellent

Trimala

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was very nice
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephen, Astoria

Stayed 1 night in Jan 2026

6/10 Okay

Charlotte, London

Liked: Staff & service, amenities, property conditions & facilities
I had to clean the bathroom of hairs when I first arrived, and there was zero housekeeping in four days. This was not ok. Breakfast and the staff were fab, and the room otherwise clean…
Stayed 4 nights in Dec 2025

2/10 Terrible

Vanessa

Disliked: Staff & service
Stayed 1 night in Jan 2026

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 1 night in Jan 2026

6/10 Okay

Lyubomir, Harwich

Stayed 1 night in Jan 2026

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Helpful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Susannah

Stayed 1 night in Dec 2025

10/10 Excellent

Mike, Fall River

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
Stayed 1 night in Dec 2025

10/10 Excellent

Misty M

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately due to an ice storm I was not able to make the hour long drive home I booked the Tru Hotel here on Expedia and it was clean, quiet, the staff was super helpful and compassionate.
Stayed 1 night in Dec 2025

10/10 Excellent

Annabelle

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Astoria

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Astoria

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Astoria

Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen, Astoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Astoria

Stayed 1 night in Dec 2025

8/10 Good

Mike, Fall River

Stayed 2 nights in Nov 2025

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