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Tru By Hilton Albany Crossgates Mall

2.5 star property
Hotel near University at Albany, connected to a shopping center in Albany

Choose dates to view prices

Photo gallery for Tru By Hilton Albany Crossgates Mall

An indoor swimming pool with clear water, surrounded by lounge chairs and tables, large windows, and a tiled floor.
A hotel with a modern design, featuring multiple floors and a parking lot with handicapped spaces.
A modern hotel lobby with seating areas, a refreshment kiosk, and a display of snacks and beverages.
A modern indoor space with a pool table, multiple seating areas, and large windows providing natural light.
A modern cafe with wooden tables and chairs, a kitchen area, and a seating area with orange sofas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Funny Bone Comedy Club
    ‪6 min walk‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪12 min drive‬

Room options

View all photos for 2 Queen Mobility Accessible W/Roll-In Shower

A hotel room with two beds, a desk with a chair, a television, and a window with a view of greenery.

2 Queen Mobility Accessible W/Roll-In Shower

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A modern hotel room with a bed, desk, chair, and a TV.

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

A hotel room with a bed, desk, chair, and a window with a view of greenery.

Room, 1 King Bed

9.2 out of 10
Wonderful
(35 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

A modern bedroom with a large bed, a small bedside table, and a walk-in closet.

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

A hotel room with a bed, desk, chair, TV, and a window with a view.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Albany

In shopping district.You'll be within half a mile (1 km) of Crossgates Mall and 2 miles (3 km) of University at Albany with a stay here. Bob Ford Field at Tom & Mary Casey Stadium and Albany NanoTech Complex are also within 2 miles (3 km).

What's nearby

  • Crossgates Mall - 3 min walk - 0.2 miles
  • Funny Bone Comedy Club - 6 min walk - 0.4 miles
  • Regal Crossgates - 10 min walk - 0.6 miles
  • University at Albany - 5 min drive - 2.3 miles
  • Colonie Center Mall - 8 min drive - 3.8 miles

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Maggie McFly’s - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Hotel near University at Albany, connected to a shopping center in Albany
Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in a common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free.

This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include bathtubs or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

Similar properties

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Hampton Inn Albany-Western Ave/University Area
Albany
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 1,075 reviews
$118 nightly
The price is $139
Aug 9 - Aug 10
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

How close is Tru By Hilton Albany Crossgates Mall to the airport?

Tru By Hilton Albany Crossgates Mall is 6.3 mi (9-min drive) away from the Albany Intl. Airport (ALB) airport, the closest popular airport to the property.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of Jul 23, 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on Aug 23, 2026 start from $146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Tru By Hilton Albany Crossgates Mall have an airport shuttle?

Airport shuttle services are not available at Tru By Hilton Albany Crossgates Mall.

How close is Tru By Hilton Albany Crossgates Mall to the beach?

This hotel is 16.1 mi (26-min drive) from Thompsons Lake State Park Beach.

Does Tru By Hilton Albany Crossgates Mall offer free breakfast?

Tru By Hilton Albany Crossgates Mall offers free buffet breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Tru By Hilton Albany Crossgates Mall?

No, there is no casino at this hotel, but Rivers Casino & Resort (18-min drive) is nearby.

What time is check-in at Tru By Hilton Albany Crossgates Mall?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Tru By Hilton Albany Crossgates Mall?

This hotel offers free self parking.

Does Tru By Hilton Albany Crossgates Mall have a pool?

Tru By Hilton Albany Crossgates Mall features an indoor pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Tru By Hilton Albany Crossgates Mall have a spa?

There are no spa services available at this hotel.

How close is Tru By Hilton Albany Crossgates Mall to downtown Albany?

Tru By Hilton Albany Crossgates Mall is 0.8 mi away from Westmere.

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Claire A

The staff made our stay delightful!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

sheng kang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the shopping mall
Stayed 1 night in Apr 2026
Verified

8/10 Good

Matt

Liked: Property conditions & facilities
Breakfast pretty dull, but the facility itself was in excellent condition.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities
Staff was respectful and courteous.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katherine

Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service!!! They allowed me to check in early as a courtesy which was very helpful. I love the friendly front desk staff and cleansing of the family friendly hotel. Super convenient location for my daughter's college visit.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Trimala

Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was very nice
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Salih

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Serhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good you get hot breakfast with scrambled eggs, bacon, home fries, pulled pork and tortillas etc if you want to make breakfast tacos. Hot pancakes, bagel, muffins, hard boiled eggs, cereal and fruit also available. Juice, tea coffee as drinks.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Polina

Liked: Staff & service, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, amenities
Very clean, quiet, and convenient to the Thruway and shopping. Staff was very courteous and helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and modern hotel. Beautiful room.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

candis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Prasasti

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 1 night in May 2024
Verified

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, amenities
Clean room. Spacious. Courteous front staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Excellent, friendly, attentive staff, clean comfortable room
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a excellent stay
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Helpful staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would stay again.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Charlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again
Stayed 1 night in Jan 2025

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