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"A great place to relax recharge in comfort. The environment was pleasing. " More

By a verified traveler on Tue 26 Oct 2021

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Hotel Description

3.5-star hotel near Colonie Center Mall

In shopping district

Within 3 miles (5 km) of this hotel, you'll find Colonie Center Mall and Siena College. Albany County Hockey Facility and Pruyn House are also within 2 miles (3 km).

Renovated in 2021

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 14 conference rooms, 24-hour business center, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free self parking and free WiFi.

Free WiFi, LCD TVs

In addition to LCD TVs with digital channels, the 323 guestrooms offer free WiFi and coffee/tea makers. Hair dryers, safes, and phones are also available.

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$121* Per night/room Dec 12 - Dec 13

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking (Feature)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Albany - The Desmond Hotel ratings based on 20 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Albany - The Desmond Hotel

Everyone (17) Family (2)
4 out of 5
A great place to relax recharge in comfort. The environment was pleasing.

Posted by on Oct 26, 2021

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4 out of 5
Nice and quiet surrounding. Restaurant is pricey. I didn’t have a direct line to the front desk to request for shuttle pickup, it took me longer. Shuttle bus driver was very nice as well as the check in lady.

Posted by on Sep 12, 2021

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4 out of 5

Posted by on Aug 21, 2021

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5 out of 5

Posted by on Aug 20, 2021

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4 out of 5

Posted by on Jul 16, 2021

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5 out of 5

Posted by on May 18, 2021

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Comment from Hotel Management

May 31, 2021 by Tonya

Thank you for staying with us. We appreciate your feedback

2 out of 5
My negative review is because my room was very noisy and not up to the quality I expect from Desmond. Room 143 was next to an entrance, stairs and the elevator. Kids were running up and down the stairs until late. The room fan squeeked when it came on. Bathroom was somewhat moldy.

Posted by on Mar 2, 2020

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Comment from Hotel Management

Apr 2, 2020 by LATONYA

IM REALLY SORRY FOR YOUR EXPERIENCE, WE ARE CURRENTLY RENOVATING ALL THE ROOMS, WE HOPE YOU GIVE OUR HOEL ANOTHER CHANCE

5 out of 5
The balcony overlooking the courtyard. The lounge was inviting and the restaurant was pleasant

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 25, 2020 by LATONYA

THANK YOU VERY MUCH!

3 out of 5
The hotel is beautiful, just dated. The pillows should be tossed, at least the ones in my room. I’m not sure why but one website said this place had a hot tub, which I was looking forward to using..... it was no longer usable and was filled in. That was quite disappointing. I enjoy using a hot tub during my traveling, it helps with my back problems. The hotel is under construction, maybe they’ll bring that back.

Posted by on Dec 14, 2019

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Comment from Hotel Management

Dec 19, 2019 by Shawn

Dear Guest, Thank you for sharing your review and we are pleased you enjoyed your stay. I apologize you saw an advertisement for the hot tub which we no longer have. If you wouldn't mind telling us where you saw that as we cannot find it anywhere. We hope to see you again soon. Best, Shawn Green Director of Rooms Division

1 out of 5
The staff was very unorganized , phones did not work, room service was a no go, room was filthy, vending machine took my money but did not give me the desired item. Front desk never reimbursed me just gave me 2 waters after I paid for 5 it was a disgrace. Shower did not work properly either and the room fresh air vent fell to the floor and blew dust every where

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 13, 2019 by Shawn

Dear Guest, We apologize your recent stay was not up to our usual standards of excellence. We did experience a temporary internet and phone issue caused by our outside carrier and worked quickly to resolve it and get all guests checked in. If indeed you were charged for the vending items in error please feel free to reach out and I would be happy to reimburse you for them. Typically if the item is not dispensed the machine is calibrated to not charge the card used. We hope you will give us another opportunity in the future. Best, Shawn Green Director of Rooms Division

About the Crowne Plaza Albany - The Desmond Hotel

Location 660 Albany Shaker Rd, Albany, NY 12211

Property Features

Crowne Plaza Albany - The Desmond Hotel offers its guests an indoor pool and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. There are 14 meeting rooms available. The business-friendly Crowne Plaza Albany - The Desmond Hotel also features a vending machine, a picnic area, and coffee/tea in a common area. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. A complete renovation of Crowne Plaza Albany - The Desmond Hotel was completed in January 2021. This 3.5-star Albany hotel is smoke free.

  • 323 guestrooms or units
  • 4 levels
  • 28,000 sq ft of conference space
  • Built in 1974
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Outdoor picnic space
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Crowne Plaza Albany - The Desmond Hotel offers 323 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Albany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:30 AM and on weekends from 7:00 AM to noon.

Mr. D's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 13 for adults, USD 5 and USD 12 for children (approximately)
  • Uncovered extended parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Desmond
  • Desmond Albany
  • Desmond Hotel
  • Desmond Hotel Albany
  • Hotel Desmond
  • The Desmond Hotel Conference Center
  • The Desmond Hotel Albany
  • Crowne Plaza Albany - The Desmond Hotel Hotel
  • Crowne Plaza Albany - The Desmond Hotel Albany
  • Crowne Plaza Albany - The Desmond Hotel Hotel Albany

You should know

  • Crowne Plaza Albany - The Desmond Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.