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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property
Hotel near Colonie Center Mall in Albany

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Meeting facility
Property video
Lobby sitting area
Meeting facility
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

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660 Albany Shaker Rd, Albany, NY, 12211
  • Place, Colonie Center Mall
    ‪3 min drive‬
  • Place, Crossgates Mall
    ‪6 min drive‬
  • Place, University at Albany
    ‪7 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(60 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility)

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility) | Bathroom | Free toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(89 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility) | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite) | In-room safe, desk, laptop workspace, blackout drapes

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Albany

In shopping district.Within 3 miles (5 km) of this Albany hotel, you'll find Colonie Center Mall and Siena College. Crossgates Mall and University at Albany are also within 6 miles (10 km).

What's nearby

  • Colonie Center Mall - 3 min drive - 2.0 miles
  • Siena College - 5 min drive - 2.7 miles
  • Crossgates Mall - 6 min drive - 4.9 miles
  • University at Albany - 7 min drive - 5.6 miles
  • Albany Medical Center - 12 min drive - 6.2 miles

Getting around

  • Albany International Airport Station - 6 min drive
  • Albany Intl. Airport (ALB) - 7 min drive

Restaurants

  • ‪Olive Garden - ‬14 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪LongHorn Steakhouse - ‬20 min walk
  • ‪The Tavern at the Desmond - ‬1 min walk
  • ‪Arby's - ‬2 min drive

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel near Colonie Center Mall in Albany
Crowne Plaza Albany - The Desmond Hotel by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 14 meeting rooms are available. Event space at this hotel measures 23433 square feet (2177 square meters) and includes a conference center. The business-friendly Crowne Plaza Albany - The Desmond Hotel by IHG also features a vending machine, a garden, and coffee/tea in a common area. An area shuttle within 3 miles and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. A complete renovation of Crowne Plaza Albany - The Desmond Hotel by IHG was completed in January 2021.

This Albany hotel is smoke free.

  • 322 guestrooms or units
  • 4 levels
  • 23433 sq ft of conference space
  • 2177 sq m of conference space
  • Built in 1974
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Albany - The Desmond Hotel by IHG offers 322 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Hyatt Place Albany/Downtown

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,204 reviews
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The price is $145
Oct 12 - Oct 13
Total with taxes and fees
Hyatt Place Albany/Downtown

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 95 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Frequently asked questions

How close is Crowne Plaza Albany - The Desmond Hotel by IHG to the airport?

Crowne Plaza Albany - The Desmond Hotel by IHG is 1.5 mi (7-min drive) away from the Albany Intl. Airport (ALB) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Albany - The Desmond Hotel by IHG?

As of Sep 26, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Albany - The Desmond Hotel by IHG on Oct 5, 2025 start from $115.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have an airport shuttle?

Crowne Plaza Albany - The Desmond Hotel by IHG offers a free airport shuttle, available 24 hours a day, on request.

How close is Crowne Plaza Albany - The Desmond Hotel by IHG to the beach?

This hotel is 11.4 mi (43-min drive) from Brunswick Vanderheyden Reservoir Park Beach.

Does Crowne Plaza Albany - The Desmond Hotel by IHG offer free breakfast?

Free breakfast isn’t offered at Crowne Plaza Albany - The Desmond Hotel by IHG, but cooked-to-order breakfast is offered for a fee of between USD 8 and 13 for adults, USD 5 and 12 for children. It's available on weekdays from 7:00 AM to 11:30 AM and weekends from 7:00 AM to noon.

Is there a casino at Crowne Plaza Albany - The Desmond Hotel by IHG?

No, there is no casino at this hotel, but Rivers Casino & Resort (20-min drive) is nearby.

What time is check-in at Crowne Plaza Albany - The Desmond Hotel by IHG?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Crowne Plaza Albany - The Desmond Hotel by IHG?

This hotel offers free self parking. Extended parking is available for USD 15 per day.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a pool?

Crowne Plaza Albany - The Desmond Hotel by IHG features an indoor pool. Guests can enjoy pool access from 7:00 AM to 9:00 PM.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a restaurant?

Crowne Plaza Albany - The Desmond Hotel by IHG is home to Mr. D's, which features American cuisine, happy hour, and brunch.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Albany - The Desmond Hotel by IHG to downtown Albany?

Crowne Plaza Albany - The Desmond Hotel by IHG is 5.9 mi away from Albany.

Reviews

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 722 out of 1015 reviews
Rating 8 - Good. 183 out of 1015 reviews
Rating 6 - Okay. 65 out of 1015 reviews
Rating 4 - Poor. 20 out of 1015 reviews
Rating 2 - Terrible. 25 out of 1015 reviews

Reviews

10/10 Excellent

Girish

Stayed 1 night in Jul 2025

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Spacious but not clean
Stayed 1 night in May 2025

6/10 Okay

Lee

Stayed 1 night in Jun 2025

8/10 Good

Joselyne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great up till when we were packing up to leave, someone in the cleaning staff opened the door when there was a do not disturb sign on the handle and it was prior to check out time. That made us uneasy.
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean property and rooms. Great service.
Stayed 1 night in Jun 2025

10/10 Excellent

Marta

Stayed 3 nights in Jun 2025

6/10 Okay

Alexander

Liked: Cleanliness
AC didn’t work properly so it was
Stayed 1 night in Jun 2025

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable, beautiful, has parking
Stayed 1 night in Jun 2025

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place

Very nice hotel! Staff was friendly both at the front desk and at the restaurant. Shower was good, room was clean, beds were comfortable. Would stay here again
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

June 2025 stay

We stayed there for a family reunion. Had a great time friendly staff clean rooms. Everything was perfect close to the airport.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

6/10 Okay

Patrick

Liked: Staff & service
Hotel carpet is some what dated in elevators and hallways. The restaurant for dinner was average my steak was tough and bar service was substandard.The mixed drinks weren't what they should be. The breakfast was very good. Service was better.
Stayed 3 nights in May 2025

10/10 Excellent

Delilah, astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful courtyard. Friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
I am a female travelling alone. I was assigned to a room on the main floor. The window lock was broken, so the room was not secure. I politely asked to be moved to a different room. The man at the front desk acted very put out and categorically said the hotel was full and I couldn't be relocated. When I insisted for safety reasons, he magically found a new room but made it painfully clear that my safety concerns were a major inconvenience to him. It was an extremely unpleasant experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Bruce

Stayed 1 night in Jun 2025

10/10 Excellent

Molly

Stayed 1 night in May 2025

8/10 Good

Christine

Liked: Cleanliness
I was there for a large event for one night.
Stayed 1 night in May 2025

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for five days and loved it.
Stayed 5 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Ke

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Vibes

Very nice pleasant staff
Stayed 1 night in May 2025

10/10 Excellent

W. Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
We like the place but our last night was noisy with teenagers milling around drinking beer n having a party. We called the front desk to complain n they sent their security staff to stop the noise.
Stayed 3 nights in May 2025

4/10 Poor

Christopher

Traveled with family and small children, Traveled with family
Property looks good, the room was bad,not worth the money i paid. Sink was clogged event after registering a complaint. The maintenance came, pour some liquids on it but still wont work. Bathroom was flowing out of the tub, the entire bathroom became flooded., we had to put some of the towels on the floor.
Stayed 2 nights in May 2025