Explore top 2026 5 Star Hotels in Phu Quoc

"We stayed in the 3 bedroom Villa expecting exceptional service and holiday as it was one of the most expensive rooms at the hotel. To be honest the stay was good overall. The accommodation is a bit older but is well maintained. The staff at the hotel were mostly good to amazing. The staff tried to help, but most could not speak English or any of the other languages we speak. I used the Vietnamese to English phone apps that are free to use. It was usually manageable, and many of the staff were truly trying to help. The room service and cleaning staff did an exceptional job, there was never anything to complain about, and they were amazing. The kitchen and breakfast, options have hardly any vegetarian or vegan options unless you want to use the salad bar to make your own sandwiches. As our group was all vegetarian or vegan this made it a bit of a challenge. Most days there were 2-3 good vegetarian options at breakfast. We did speak to kitchen management and they were able to accommodate us after the first a couple of days of our 8 day stay. They even packed us breakfast on the last day of our stay which was a really nice touch. Outside the hotel there was an undercurrent of tourists not being wanted, or not welcome, which I found surprising because it is a town fully dependent on tourism. Booking outings with the staff from hotel is probably the best way to go. "

"The kitchen did not come with any cookingware nor utensils. That was an extra cost. Otherwise, great place to stay. "

"Good location. "

"Very clean staff were super friendly "

"Excellent services from all the staffs , hotel’s room need to update kind of outdated "

"Although the rooms were generally clean, they are almost entirely void of any useful items you may expect in a normal hotel room"