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Do not stay in this hotel. Terrible conditions. Fake promo. Dirty and old rooms. The facilities are not like the photos in the web site. The rooms has NO ventilation. It is not a safe place to stay for vacations. We did not stay a night and had to a cancel but they refused to refund what we paid.

This hotel is clean, the room was spacious, and the staff is very friendly; however, the location is horrible! It is not in a safe neighborhood. There are no places to eat or hang out at night that are close and safe enough to go walking, so you must take a Taxi or Uber to go anywhere after 6pm. The hotel is right in front of a highway, so there is noise almost all throughout the night, and underneath the highway (across from the hotel entrance) there is a community of homeless people.

All staff including front desk were great, from storing my luggage to laundry service. I was very happy with them. The room was very comfortable and very clean, that bed was just what i needed, crisp clean sheets. The only items i didnt like was when i first got to the hotel, i went to use the restroom on the main floor. There was no toilet paper in any of the stalls, no soap.or anyway to wash and dry my hands. Outside the restroom, i saw a toilet paper dispenser for 200cop. Not what i expect from a nicer hotel. Not really a positive experience or sanitary. Overall, a good experince, the staff and room were the high points.

The hotel is not bad but the neighborhood is, dangerous. has to many prostitute. even the hotels staff don't recommend you to go out after 7 pm. when you ask for a taxi, taxi drivers don't go to that place. so look for and other hotel. I left with my family after 1 day. we went to and other hotel.

Conveniently close to some of the tourist attractions in the center, but area is near a neighborhood that is a bit dodgy...especially at night. Definitely take a taxi after dark. Hotel is clean and has a small, but decent restaurant on site. Staff was helpful in booking excursions or calling taxis.