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Heiss Hotel

4.0 star property
4-star hotel near Santafé Mall

Choose dates to view prices

Photo gallery for Heiss Hotel

Outdoor pool, pool umbrellas, lifeguards on site
Terrace/patio
Reception
Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi
Restaurant

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet friendly

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪6 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Luxury Room, Balcony, City View

8.6 out of 10
Excellent
(4 reviews)
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Superior Room, Balcony, City View

8.8 out of 10
Excellent
(26 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | 1 bedroom, desk, soundproofing, free WiFi

Standard Room, City View

9.0 out of 10
Wonderful
(31 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Medellín

El Poblado stay.Within a 15-minute walk of this El Poblado hotel, you'll find Poblado Park and Lleras Park. Monterrey Comercial Mall and The Dancer's Park are also within half a mile (1 km).

What's nearby

  • Poblado Park - 6 min walk - 0.4 miles
  • Lleras Park - 10 min walk - 0.6 miles
  • Medellín Clinic - El Poblado - 13 min walk - 0.7 miles
  • Oviedo Shopping Center - 2 min drive - 1.4 miles
  • Santafé Mall - 2 min drive - 1.6 miles

Getting around

  • Poblado Station - 10 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk

About this property

Heiss Hotel

4-star hotel near Santafé Mall
Heiss Hotel offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the swim-up bar. Heiss Hotel also features a garden, pool umbrellas, and an elevator. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Elevator
  • No smoking on site
  • Swim-up bar
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash.

Property Registration Number 210165

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

How close is Heiss Hotel to the airport?

Heiss Hotel is 13.4 mi (36-min drive) away from the Jose Maria Cordova Intl. Airport (MDE) airport, the closest popular airport to the property.

How much does it cost to stay at Heiss Hotel?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Heiss Hotel on Jul 30, 2025 start from $87.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heiss Hotel have an airport shuttle?

Airport shuttle services are not available at Heiss Hotel.

Does Heiss Hotel offer free breakfast?

Free breakfast isn’t provided at Heiss Hotel, but cooked-to-order breakfast is offered for a fee of COP 40000 for adults and COP 40000 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Heiss Hotel?

No, there is no casino at this hotel.

What time is check-in at Heiss Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Heiss Hotel?

Free parking is not available at this hotel.

Does Heiss Hotel have a pool?

Heiss Hotel features an outdoor pool.

Does Heiss Hotel have a spa?

There are no spa services available at this hotel.

How close is Heiss Hotel to downtown Medellín?

Heiss Hotel is 2.1 mi away from Medellín.

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 479 out of 673 reviews
Rating 8 - Good. 112 out of 673 reviews
Rating 6 - Okay. 43 out of 673 reviews
Rating 4 - Poor. 19 out of 673 reviews
Rating 2 - Terrible. 20 out of 673 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Julio, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 7 nights in Feb 2025

10/10 Excellent

Raquel Silverio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio lugar, las personas sin muy amables todos
Stayed 6 nights in Apr 2025

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived to the property 15 mins before checking and the front desk lady was extremely rude saying that no rooms were available. She made very little effort to help me. Stay away from this place!

10/10 Excellent

Franklin

Stayed 1 night in Apr 2025

10/10 Excellent

Giovanni, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kc

Stayed 6 nights in Apr 2025

6/10 Okay

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property still not fully functional. I had hot water issues.
Stayed 5 nights in Apr 2025

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying
Stayed 7 nights in Mar 2025

10/10 Excellent

Rajen

Stayed 4 nights in Apr 2025

8/10 Good

Marianela Morales

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and super nice staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short trip to Medellin!

Had an amazing time while visiting Colombia and liked the fact this hotel met my expectations. I would totally stay there again!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Moise, Fort Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building design
Stayed 3 nights in Apr 2025

10/10 Excellent

Gladis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uber. Very affordable. Lots and lots of restaurant choices
Stayed 6 nights in Apr 2025

4/10 Poor

RICARDO

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
We were 2 couples (2 rooms) and we arrived almost at 1am. When we arrived, my friends who were staying next to us, asked us for toilet paper (yes, toilet paper) since they found none in the restroom, they had to go down the reception to get some. There is only one toilet paper roll per room per day. My room was never changed the bathroom towels. the shower area does not have anything to hang the towels and there is nothing to put the toothbrushes in from of the mirror. The closet is like a window-sized with 3 hangers. I won stay there again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ivan

Stayed 1 night in Jan 2025

10/10 Excellent

Enriquillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Daniel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely visit again.
Stayed 4 nights in Apr 2025

10/10 Excellent

MICHAEL, aurora

Stayed 5 nights in Jan 2025

10/10 Excellent

AHMAD IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities
Reception great people very respectful
Stayed 5 nights in Apr 2025

10/10 Excellent

Ricardo

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The fact that restaurant was walking distance
Stayed 5 nights in Apr 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion y super limpio en todas las areas
Stayed 7 nights in Apr 2025

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Charlie

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Super
Stayed 3 nights in Jan 2025