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4.2 out of 5

"If there were any issues, they were resolved quickly " More

By a verified traveler on Wed 31 May 2017

Hotel Description

5-star luxury hotel near Santa Fe Mall, connected to a shopping center

In shopping district

A stay at this El Poblado hotel places you within half a mile (1 km) of Santa Fe Mall and 2 miles (3 km) of Lleras Park. Golden Mile and Oviedo Mall are also within half a mile (1 km).

Luxury amenities

A full-service spa, an outdoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the fitness center and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 135 guestrooms also offer free WiFi and LCD TVs with cable channels. 24-hour room service, minibars, and free newspapers are also available.

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$52* Per night/room Jan 10 - Jan 11

Superior Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

NH Collection Medellín Royal ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for NH Collection Medellín Royal

Everyone (1) Couples (1) Family (1)
4 out of 5
Great location, staff very friendly and helpful. Rooms were clean.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Customer Service

Dear Guest: thank you very much for the rate and amazing comment about your experience with us. Hope to welcome you back very soon, so that you will enjoy a wonderful stay surrounded by great service, modern and clean rooms, great facilities and the location you look for to have all in your hands. Welcome always. Sincerely, Customer Service.

5 out of 5
The best hotel in Medellin so close to the Santa Fe Mall easy acces to taxi they help you with the guatape tour for a cheap price

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 29, 2019 by Customer Service

Dear Guest: thank you so much for the comments and for rating our hotel, which means a lot to us. We are always attentive to be your genuine hosts to make your stay memorable and special through our service, very convenient business location and facilities. Remember that we will help you with you tourism requierements and all the information necessary for a memorable and pleasant stay in our country. Welcome always. Sincerely, Customer Service.

4 out of 5

Accommodating staff.

If there were any issues, they were resolved quickly

Posted by on May 31, 2017

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Comment from Hotel Management

Jun 2, 2017 by Customer Service

Dear Guest: thank you so much for your review and score. We really appreciate that you took the time to comment. We apologize if you did have any inconveniences during your stay, as we work to make your time with us memorable and special. We would have liked to know more about it, but remember we are up to receive all the suggestions from you. We invite you to come back to NH Collection Royal Medellin so we can improve in service and give what you deserve for a great stay. Welcome to Medellin, this is your home. Sincerely, Customer Service.

5 out of 5


Pros: Free breakfast, Close restaurants, Free Internet, Quiet, high security, clean
My experience at the Medellin Hotel Royal was excellent. The hotel is very beautiful and the entire staff were very accomodating. The hotel is in a very good neighborhood and is less than a block away from the Santafe Mall, which I learned is the largest shopping center in Medellin. The hotel has a small fleet of cars to take you where you need to go, and if you call ahead, they can have a car waiting for you at the airport to take you directly to the hotel and back to the airport at the conclusion of your trip. Of course, they can also call you a taxi if that is what you prefer. My stay occurred at the end of June, and I was surprised that there were no bugs, flying or otherwise. Although the doors of the hotel are open 24/7, security is very high. There are always hotel staff on duty at the entrance and in the lobby. The elevator can only be operated if you have a hotel room key, so not just anyone has access to the guest floors and there are personal safes in every room to lock up your valuables. The food at the hotel was very good and room service is available 24 hours a day.

Posted by , from Everywhere, USA on Jul 2, 2011

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5 out of 5

great hotel

stayed for 4 nights,new hotel in very safe part of city called poblado,beds are great and everything very clean,great breakfast is included,service is also great,just be aware they charge a lot for all phone calls includind local calls

Posted by on Oct 21, 2009

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5 out of 5

Good Deal in Hollywood

Great location, near LaBrea and Sunset, easy access to all the sights, off street parking, rooms were clean and surprisingly quiet, being that we were near two busy streets.

Posted by on Nov 22, 2006

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4 out of 5

Good hotel

Well situated, good service, may be they should improve the cleaning. No elevator.

Posted by on Nov 21, 2006

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4 out of 5

Great Find

The free/secured parking was a huge attraction. Hotel is half a block from Sunset and one block from walk of fame. Great breakfast with hot and cold items included. Rooms were clean, but could be updated. Area looks a bit run down, but felt very safe. Plenty of shopping options nearby.

Posted by on Oct 2, 2006

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5 out of 5

GREAT hotel for the money

I, my husband and 2 teenage children spend 10 days at The Holiday Inn and enjoyed every minute of our stay. The location is fantastic, the hotel staff go out of their way to help you and I felt very safe with the locked underground parking and an extra security guard in the evenings. Even the teenagers enjoyed the breakfast. Our room overlooked the courtyard and my husband and I enjoyed sitting by the pool drinking our coffee in the mornings while our teenagers slept in. The rooms were very comfortable and quiet. I would love to stay here again.

Posted by on Aug 29, 2006

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5 out of 5

Great Hotel!

Wonderful hotel! About a 5 minute walk from the Hollywood Walk Of Fame and shops.Staff was extremely friendlyRooms were very nice and clean.Pool was good.Breakfast was great- and freeOnly negative is it was about 1 hr drive from the ocean, but still pretty close.I defenitely recommend this hotel!

Posted by on Aug 10, 2006

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Property Features

NH Collection Medellín Royal offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 97 square feet (9 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury NH Collection Medellín Royal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. This 5-star Medellin hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 11 levels
  • 97 sq ft of conference space
  • 9 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Medellin (MDE-Jose Maria Cordova Intl.) (28.6 km / 17.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

NH Collection Medellín Royal offers 135 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM.

Cygnus - This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Spa Services

Wellness Spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days.

  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted


Guests will be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged upon check-out to citizens of Colombia regardless of length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between COP 47066 and COP 115855 per person (approximately)
  • Airport shuttle fee: COP 95000 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Medellin
  • Hotel Medellin Royal
  • Hotel Royal Medellin
  • Medellin Royal
  • Medellin Royal Hotel
  • Royal Hotel Medellin
  • Royal Medellin
  • Royal Medellin Hotel
  • Medellin Royal Hotel Medellin
  • NH Collection Medellín Royal Hotel Medellin
  • NH Collection Medellín Royal Hotel
  • NH Collection Medellín Royal Medellin
  • NH Collection Medellín Royal
  • Nh Collection Medellin Royal
  • NH Collection Medellín Royal Hotel
  • NH Collection Medellín Royal Medellin
  • NH Collection Medellín Royal Hotel Medellin

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for foreign visitors). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • NH Collection Medellín Royal offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.