4/10 Poor
Rebecca
Business traveler
Aug 11, 2025
Disliked: Cleanliness, staff & service
I checked in about 2 am with a reservation. Clerk (no name tag, red hair, abundant tattoos and piercings) gave me 2 key cards for a 3rd floor room, but when I got there, neither of them worked. So back to the front desk, was handed 2 keys to a different room (no apology) and then neither key worked for the second room. Clerk grudgingly came and verified they didn't work, told me some of the locks don't work and new ones had been ordered, as if that solved the problem. When I observed that I still didn't have a room to sleep in, clerk took me to one at the end of the hall that did open, with extra fans running inside and a strong cleaning solution smell.
When I hesitated, clerk rudely threatened, "I could just check you out right now," making my only other choice to leave the hotel I'd already paid for and look for something else in the middle of the night. So I stayed in the room, which had not been vacuumed and had crumbling plaster behind the not-so-clean toilet, and had a headache for several days after from the smell in the room.
The clerk was apparently too busy with their craft project (something involving pliers and wire) to simply make a list of the rooms with locks that don't work. It's ridiculous to send a guest to find out, and double ridiculous to do it TWICE.
There are other mediocre hotels in this area of Topeka--you can definitely find one better managed than this one, which doesn't even know which rooms it can unlock.
Rebecca
Stayed 1 night in Aug 2025
