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Hotel New Otani Tokyo The Main

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Photo gallery for Hotel New Otani Tokyo The Main

A view of a waterfall through a glass window, with red seating and a table in the foreground.
A modern building with a glass facade, surrounded by lush greenery and a calm water body.
A table with breakfast items including toast, croissant, salad, and a cup of coffee, overlooking a waterfall.
A modern hotel room with a city view, a large bed, a desk, and a bathroom.
The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking | Down comforters, in-room safe, desk, blackout drapes

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Gym

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪1 min walk‬
  • Place, Tokyo Imperial Palace
    ‪16 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪39 min drive‬

Room options

View all photos for Standard King Non Smoking

A modern hotel room with a large bed, a chair, a desk, and a city view.

Standard King Non Smoking

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Twin Non-Smoking

A hotel room with two beds, a TV, a desk, and a large window with a city view.

Standard Twin Non-Smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

Room

  • Sleeps 1
  • Free wired internet

View all photos for The Main Deluxe King, Non Smoking

Down comforters, in-room safe, desk, blackout drapes

The Main Deluxe King, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of the cityscape.

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard King, Non Smoking

A hotel room with a large bed, a TV, a desk, and a view of a cityscape at night.

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin, Non Smoking

A hotel room with two beds, a desk, and a large window offering a city view.

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Quality Double Non-smoking

A hotel room with a large bed, a desk, a chair, a TV, and a view of a city skyline.

The Main Quality Double Non-smoking

8.8 out of 10
Excellent
(32 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

A modern hotel room with a city view, a dining area, and a cozy seating space.

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • Garden view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Triple Room, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of the cityscape.

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(12 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

A modern hotel room with a large bed, a desk, and a balcony with a view.

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(23 reviews)
  • Garden view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free wired internet

View all photos for The Main Standard Twin, Smoking

A hotel room with two beds, a desk, and a large window offering a city view.

The Main Standard Twin, Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

A hotel room with a large bed, a desk, and a view of the city.

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a desk, and a view of the city.

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 387 sq ft
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a seating area, and a view of the cityscape.

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a sofa, a small table, and a view of the city.

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Twin Room, Smoking

A hotel room with two beds, a desk, a TV, and a city view.

The Main Deluxe Twin Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Down comforters, in-room safe, desk, blackout drapes

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 764 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, desk, blackout drapes

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

A hotel room with two beds, a desk, a TV, and a city view.

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, desk, blackout drapes

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

A hotel room with two beds, a desk, a TV, and a city view.

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down comforters, in-room safe, desk, blackout drapes

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

A hotel room with two beds, a desk, a chair, and a view of the cityscape.

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

A hotel room with a large bed, a TV, a desk, and a view of a cityscape at night.

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

A hotel room with two beds, a desk, and a large window offering a city view.

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Triple, Non Smoking

A hotel room with two beds, a large window, and a view of the city.

The Main Standard Triple, Non Smoking

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

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About the neighborhood

Tokyo

City center retreat .Your stay at this Chiyoda hotel places you within 2 miles (3 km) of Tokyo Imperial Palace and Shinjuku Gyoen National Garden. Tokyo Tower and Tokyo Dome are also within 3 miles (5 km).

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.0 miles
  • Akasaka Palace - 9 min walk - 0.5 miles
  • Tokyo Imperial Palace - 16 min walk - 0.9 miles
  • Tokyo Midtown - 3 min drive - 0.9 miles
  • Shinjuku Gyoen National Garden - 4 min drive - 1.7 miles

Getting around

  • Yotsuya Station - 9 min walk
  • Fukuma Station - 9 min walk
  • Narita Intl. Airport (NRT) - 78 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬8 min walk
  • ‪エリックサウス - ‬9 min walk
  • ‪All-Day Dining OASIS GARDEN - ‬9 min walk
  • ‪GARB CENTRAL - ‬9 min walk
  • SATSUKI

About this property

Hotel New Otani Tokyo The Main

4.5-star luxury hotel near Tokyo Imperial Palace
Hotel New Otani Tokyo The Main offers its guests a health club and a seasonal outdoor pool. There are 20 restaurants and 3 coffee shops/cafes, as well as a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 269 square feet (25 square meters) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo The Main. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 554 guestrooms or units
  • 2 buildings
  • 20 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Meeting rooms
  • 269 sq ft of conference space
  • 25 sq m of conference space
  • Built in 1964
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Hotel New Otani Tokyo The Main offers 554 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished. Beds feature down comforters. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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4.7 out of 5, Exceptional, 1,516 reviews
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,025 to 9,775 for adults and JPY 4,025 to 5,750 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Health club
  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 11 2027 to January 11 2027 (dates subject to change).
The following facilities or services will be unavailable from August 3 2026 to August 5 2026 (dates subject to change):
  • Fitness facilities
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4025 to 9775 for adults, and JPY 4025 to 5750 for children
  • Facilities fee: JPY 6600 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Guests have access to the onsite health club (The Golden Spa New Otani) for the listed facilities fee. The health club offers a gym, indoor pool, and sauna. Guests must be 18 years old to access this facility.
For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
Extra beds are not available for children age 3 and younger.

We should mention

  • The seasonal pool will open July 10 and close September 23.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

How close is Hotel New Otani Tokyo The Main to the airport?

Hotel New Otani Tokyo The Main is 15.2 mi (43-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of Jul 31, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on Aug 20, 2026 start from $334, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel New Otani Tokyo The Main have an airport shuttle?

Airport shuttle services are not available at Hotel New Otani Tokyo The Main.

Does Hotel New Otani Tokyo The Main offer free breakfast?

Free breakfast isn’t offered at Hotel New Otani Tokyo The Main, but buffet breakfast is offered for a fee of between JPY 4025 and 9775 for adults, JPY 4025 and 5750 for children. It's available every day from 7 AM to 10 AM.

Is there a casino at Hotel New Otani Tokyo The Main?

No, there is no casino at this hotel.

What time is check-in at Hotel New Otani Tokyo The Main?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM.

Is there free parking at Hotel New Otani Tokyo The Main?

This hotel offers free self parking.

Does Hotel New Otani Tokyo The Main have a pool?

Hotel New Otani Tokyo The Main features a seasonal outdoor pool.

Does Hotel New Otani Tokyo The Main have a restaurant?

Yes, there are 20 restaurants on site.

Does Hotel New Otani Tokyo The Main have a spa?

This hotel doesn't have a spa, but it does offer facials and body treatments.

How close is Hotel New Otani Tokyo The Main to downtown Tokyo?

Hotel New Otani Tokyo The Main is 1.9 mi away from Tokyo.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 990 out of 1280 reviews
Rating 8 - Good. 186 out of 1280 reviews
Rating 6 - Okay. 57 out of 1280 reviews
Rating 4 - Poor. 24 out of 1280 reviews
Rating 2 - Terrible. 23 out of 1280 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Hsuante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, food options are great
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great food, so polite. Loved this hotel.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and grounds with a Japanese Garden. Great restaurants and good central location in the city. We had a wonderful stay!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable hotel with a beautiful garden.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Wen Chieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rich breakfast with wonderful view, very impressed.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

MAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel New Otani in the heart of Tokyo with wonderful Japanese service & great value!
Stayed 16 nights in Apr 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very clean, nice sized rooms and very polite staff.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jensen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a jewel to stay! The staff are positively wonderful, the hotel itself is spotless and pleasant. The location couldn’t be better, set in a relaxing environment with the ability to dive into hustle and bustle of the city! Would stay again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have absolutely no complaints about this hotel at all, it was perfect.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at New Otani numerous times over the past 20+ years. I love this hotel. The garden is such a nice place to walk around.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Tisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Otani is beautiful. I do wish we spent a few more days here. The staff was helpful and amenities were plentiful. It's perfectly located within walking distance of places to eat and public transport. We thoroughly enjoyed our stay and will come back again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Parag

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and good location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the many restaurants available in the hotel. Access to nearby metro was excellent. We will go again
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome! Better than any buffet breakfasts i’ve had in other countries! Staff was very friendly and accommodating. Room was very clean Edo style rooms are absolutely sooo awesome!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

ROXANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and classy!
Stayed 16 nights in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room, great staff, very beautiful garden. Not cheap though, and not immediately obvious where to go nearby to dine at more affordable rates (South seemed best).
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, amenities
My second stay in the hotel and I absolutely love it
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was excellent and first class. I would stay here again and again. Very clean, excellent customer service, and ultimate comfort.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we didn’t have breakfast included, but I would recommend it. The room was very comfortable in the hotel is absolutely beautiful. We enjoyed that Japanese garden. Lots of places to eat in the hotel.
view of garden from garden rsstaurant
view from view in main tower
woman getting a photo shoot in the garden
garden
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Kim

Liked: Cleanliness, staff & service, amenities
Hotel is decent but unfortunately a bit outdated.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

ravichandran

Quite luxurious
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the breakfast could
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Yimin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2026