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Hotel New Otani Tokyo Garden Tower

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Restaurant
Dining
Daily buffet breakfast for a fee
Property amenity
Garden Tower Deluxe Room, Non-Smoking (Breakfast for bed-sharing children is extra) | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Luxury
4.5 star property
9.4

Exceptional

Garden Tower in the heart of Tokyo

Zen gardens with waterfalls and koi ponds create a serene escape from Tokyo's bustling streets. Guests can savor exceptional cuisine at on-site restaurants, including Satsuki for breakfast with garden views. Upper-level rooms offer breathtaking vistas of Mount Fuji at this centrally located retreat.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air conditioning

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪1 min walk‬
  • Place, Akasaka Palace
    ‪12 min walk‬
  • Place, Tokyo Imperial Palace
    ‪2 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪39 min drive‬

Room options

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Twin Beds
  • Free wired internet

View all photos for Garden Tower Deluxe Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Garden Tower Deluxe Room, Non-Smoking (Breakfast for bed-sharing children is extra) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Room, Non-Smoking (Breakfast for bed-sharing children is extra)

8.8 out of 10
Excellent
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Garden Tower Junior Suite, Non-Smoking (Free Breakfast For Kids Sharing a bed)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Junior Suite, Non-Smoking (Free Breakfast For Kids Sharing a bed)

  • Garden view
  • 804 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Garden Tower Deluxe Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Garden Tower Deluxe Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Deluxe Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra)

9.4 out of 10
Exceptional
(22 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed
  • Free wired internet

View all photos for Garden Tower Standard Twin Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non-Smoking (Breakfast for bed-sharing children is extra)

8.8 out of 10
Excellent
(23 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Garden Tower Standard Double Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non-Smoking (Breakfast for bed-sharing children is extra)

9.2 out of 10
Wonderful
(34 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Garden Tower Standard Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra)

Garden Tower Standard Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra) | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Triple Room, Non-Smoking (Breakfast for bed-sharing children is extra)

9.8 out of 10
Exceptional
(12 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed
  • Free wired internet

View all photos for Run of the House, Check in 17:00 - Check out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Run of the House, Check in 17:00 - Check out 12:00

8.0 out of 10
Very good
(1 review)
  • 290 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Garden Tower Standard Twin Room, Smoking (Breakfast for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Smoking (Breakfast for bed-sharing children is extra)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking (BF for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double Room, Garden View, Non Smoking (BF for bed-sharing children is extra)

9.0 out of 10
Wonderful
(12 reviews)
  • Garden view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free wired internet

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds
  • Free wired internet

View all photos for Garden Tower Standard Twin Room, Garden View, Non Smoking (BF for bed-sharing children is extra)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Twin Room, Garden View, Non Smoking (BF for bed-sharing children is extra)

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

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Hotel New Otani Tokyo The Main

Chiyoda
  • Pool
  • Spa
  • Parking included
  • Restaurant
4.7 out of 5, Exceptional, 1,208 reviews
$276 nightly
The price is $303
May 7 - May 8
All taxes and fees included in total
Hotel New Otani Tokyo The Main

About the neighborhood

Tokyo

Chiyoda stay.Your stay at this Chiyoda hotel places you within 3 miles (5 km) of Tokyo Imperial Palace and Tokyo Tower. Tokyo Dome and Nippon Budokan are also within 3 miles (5 km).

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.1 miles
  • Akasaka Palace - 12 min walk - 0.7 miles
  • Meiji Shrine Outer Garden - 18 min walk - 1.0 mile
  • Tokyo Imperial Palace - 2 min drive - 0.7 miles
  • Tokyo Midtown - 4 min drive - 1.3 miles

Getting around

  • Yotsuya Station - 12 min walk
  • Fukuma Station - 12 min walk
  • Narita Intl. Airport (NRT) - 75 min drive

Restaurants

  • ‪エリックサウス - ‬13 min walk
  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪All-Day Dining OASIS GARDEN - ‬12 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪SATSUKI - ‬4 min walk

About this property

Hotel New Otani Tokyo Garden Tower

4.5-star luxury hotel near Tokyo Imperial Palace
There are 20 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business center and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A seasonal outdoor pool, spa services, and gift shops/newsstands are also featured at the luxury Hotel New Otani Tokyo Garden Tower. An airport shuttle at scheduled times is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 836 guestrooms or units
  • 20 dining venues
  • 4 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Similar properties

Restaurant
Hotel New Otani Tokyo The Main
Chiyoda
  • Pool
  • Spa
  • Parking included
  • Restaurant
4.7 out of 5, Exceptional, 1,208 reviews
$276 nightly
The price is $303
May 7 - May 8
Hotel New Otani Tokyo The Main

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,025 to 9,775 for adults and JPY 4,025 to 5,750 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (41 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 30-inch TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from February 7 2027 to February 7 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4025 to 9775 for adults, and JPY 4025 to 5750 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6600 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

  • The seasonal pool will open July 10 and close September 23.
  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Frequently asked questions

How close is Hotel New Otani Tokyo Garden Tower to the airport?

Hotel New Otani Tokyo Garden Tower is 14.8 mi (41-min drive) away from the Haneda Airport (HND) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel New Otani Tokyo Garden Tower?

As of May 6, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo Garden Tower on May 7, 2026 start from $249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel New Otani Tokyo Garden Tower have an airport shuttle?

Hotel New Otani Tokyo Garden Tower offers an airport shuttle from 7:30 AM to 9:30 PM, at scheduled times, for a charge of JPY 3600. per person, one-way.

How close is Hotel New Otani Tokyo Garden Tower to the beach?

This hotel is 6.9 mi (23-min drive) from Odaiba Beach Park.

Does Hotel New Otani Tokyo Garden Tower offer free breakfast?

Free breakfast isn’t offered at Hotel New Otani Tokyo Garden Tower, but buffet breakfast is offered for a fee of between JPY 4025 and 9775 for adults, JPY 4025 and 5750 for children. It's available every day from 7 AM to 10 AM.

Is there a casino at Hotel New Otani Tokyo Garden Tower?

No, there is no casino at this hotel.

What time is check-in at Hotel New Otani Tokyo Garden Tower?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel New Otani Tokyo Garden Tower?

This hotel offers free self parking.

Does Hotel New Otani Tokyo Garden Tower have a pool?

Hotel New Otani Tokyo Garden Tower features a seasonal outdoor pool.

Does Hotel New Otani Tokyo Garden Tower have a restaurant?

Yes, there are 20 restaurants on site.

Does Hotel New Otani Tokyo Garden Tower have a spa?

This hotel doesn't have a spa, but it does offer body treatments and facials.

How close is Hotel New Otani Tokyo Garden Tower to downtown Tokyo?

Hotel New Otani Tokyo Garden Tower is 1.8 mi away from Tokyo.

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1014 out of 1337 reviews
Rating 8 - Good. 219 out of 1337 reviews
Rating 6 - Okay. 60 out of 1337 reviews
Rating 4 - Poor. 24 out of 1337 reviews
Rating 2 - Terrible. 20 out of 1337 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacoba

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 6 nights in Dec 2025

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and big and huge shower. Location very central and easy access to Metro. Staff is the best. I had lost my glasses and maintenance service found them and managed to have them shipped the same day to my next hotel 4 hours from there. thank you
Stayed 1 night in Feb 2026

10/10 Excellent

Christian

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice, large room, well decorated and large bathroom. Good location.
Stayed 4 nights in Jan 2026

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was beautiful, the garden is divine, the staff is as so kind and friendly. The room had everything we needed.
Stayed 3 nights in Jan 2026

10/10 Excellent

Nuo

Stayed 1 night in Jan 2026

10/10 Excellent

Shen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room clean, service great. Good support on baby’s facilities.
Stayed 5 nights in Jan 2026

10/10 Excellent

Zhigang

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Yazmin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room , great staff
Stayed 6 nights in Jan 2026

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Beautiful hotel. Spotless rooms. Very friendly staff. Always willing to help
Stayed 5 nights in Jan 2026

10/10 Excellent

Xiao

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Hotel New Otani Tokyo Garden Tower was excellent. The location is truly unbeatable, convenient for getting around Tokyo while still feeling calm and removed from the city rush. The garden is a real highlight: beautifully maintained, peaceful, and the perfect place for a morning walk or a relaxing break after a busy day. Breakfast was outstanding with a wide variety of options and high quality across the board. Everything felt fresh, thoughtfully prepared, and the service was smooth even when it was busy.
Stayed 2 nights in Jan 2026

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, property conditions & facilities
Everything was really clean and the hotel was definitely luxury! The grounds have a beautiful Japanese garden with a really cool history, and a waterfall which made it very picturesque. The staff were incredibly polite and helpful.
Stayed 3 nights in Jan 2026

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities
Nice hotel, classy service, room was clean, breakfast was ok, limited items though
Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience the room was spacious, clean, and the view was phenomenal. The staff were friendly and helpful and made the experience extra special. Ill be staying here again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Wonbin Christian

Stayed 9 nights in Dec 2025

8/10 Good

Hideki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not much menu variety; room very vlean
Stayed 2 nights in Jan 2026

10/10 Excellent

Adilio

Stayed 1 night in Jan 2026

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel generally excellent - staff / room etc — check-in and check-out just a bit laborious
Stayed 1 night in Jan 2026

10/10 Excellent

Russell

Stayed 1 night in Dec 2025

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic in every manne
Stayed 2 nights in Dec 2025

6/10 Okay

Mark, Kapolei

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff friendly. We booked because the description offered a crib for our baby however this is not accurate as it is only up to 18mo and she was 20mo at time of stay so they would not allow us to use the crib.
Stayed 3 nights in Dec 2025

10/10 Excellent

Johnathan

Stayed 3 nights in Dec 2025

8/10 Good

Seiji, Diamond bar

Stayed 7 nights in Dec 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Responsive and respectful security guards, housekeeping, and a good variety of events.
Stayed 8 nights in Dec 2025

8/10 Good

Haibo

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was good but the staff wasn't with limited knowledge of the hotel and English.
Stayed 5 nights in Dec 2025

4/10 Poor

Elon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and close to all the shopping (short taxi rides). Garden tower rooms we had were very small. I am guessing the Forbes 4 star rating is based on its main hotel but not based on garden towers. I would recommend main building over garden towers. My room was too dark and one light in bathroom didn’t work. Couldn’t cool down the room grandma stayed in- too hot. The room me and my wife stayed in couldn’t be warmed up enough - too cold in our room. Shower/bath is small and old - not deserving Otani name. This might as well be a $150 room. No wonder their price was so low for a hotel with such high rating. Seems like garden tower is an afterthought. All services are for the main building. I would either pay less for this kind of room or pay more for a true luxury hotel room. Other than great location and great dining choices, my family liked none other aspects of the hotel. The garden is also great but unfortunately the hotel we stayed in prior to this hotel had an even better garden.
Stayed 3 nights in Dec 2025