8/10 Good
David
Traveled with partner
Feb 24, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean and parking was generous for the property. We stayed here previously due to cleanliness, great staff, and convenience to park and travel from hotel location. We did have problems this stay. First, the room keys and mechanism to unlock and open the door to our room are outdated and gave us issues every time we wanted to enter our room. It took over 20 swipes to get any of the 2 card keys provided to finally access our room after the first entry upon starting our stay. Second, we loved staying here previously due to the location and peaceful/quietness of the hotel. Unfortunately, this stay wasn’t up to the standard when it came to quiet/peaceful and staff did not do much to multiple guests in a large party who consistently made noise running through hallways (even running through almost knocking us over going to our room after a long day), slamming doors, yelling/screaming, and purposely annoying other guests including us when passing anyone not in their party. We do understand people like to have fun even in a hotel, but to constantly disrupt other guests purposely and disregard other’s experience was very frustrating especially when retiring for the evening. After calling the staff several times, staff only addressed the party for our first call and disregarded other calls on the disturbance throughout the late evening. Lastly, the rooms were extremely hot even after changing the settings of the room’s thermostat from heat to A/C.
David
Stayed 3 nights in Feb 2025