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Aparthotel

Relais Spa Val d'Europe

4.0 star property
Family-friendly 4-star aparthotel near Disneyland® Paris

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Photo gallery for Relais Spa Val d'Europe

Suite Junior Executive | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Business center
Suite Junior, Terrasse | Terrace/patio
Daily buffet breakfast (EUR 26 per person)
Indoor pool, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

View in a map
1, rue des Grands Pres, Chessy, Seine-et-Marne, 77700
  • Place, Val d'Europe Shopping Center
    ‪3 min walk‬
  • Place, La Vallée Village
    ‪10 min walk‬
  • Place, Disneyland® Paris
    ‪3 min drive‬
  • Airport, Paris (CDG-Roissy-Charles de Gaulle)
    ‪32 min drive‬

Room options

View all photos for Suite Junior Executive

Suite Junior Executive | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite Junior Executive

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Executive Duplex

Junior Suite Executive Duplex | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite Executive Duplex

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Chambres Premium Familiales

Chambres Premium Familiales | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Chambres Premium Familiales

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Premium Room, 1 Double Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Junior, Terrasse

Suite Junior, Terrasse | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite Junior, Terrasse

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Suite

Family Suite | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Family Suite

  • 646 sq ft
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite Executive Duplex

Suite Executive Duplex | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite Executive Duplex

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Chambre Premium Executive Familiale

1 bedroom, premium bedding, pillowtop beds, in-room safe

Chambre Premium Executive Familiale

  • 538 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Suite Loft Duplex

Suite Loft Duplex | Living area | Flat-screen TV

Suite Loft Duplex

  • 667 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Premium Room, 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite

Flat-screen TV

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Chessy

Central Chessy getaway .Within a 10-minute walk of the aparthotel, you'll find Val d'Europe Shopping Center and Val d'Europe. Disneyland® Paris and SEA LIFE Val d'Europe are also within 2 miles (3 km).
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What's nearby

  • Val d'Europe Shopping Center - 3 min walk - 0.2 miles
  • Val d'Europe - 5 min walk - 0.3 miles
  • La Vallée Village - 10 min walk - 0.6 miles
  • Walt Disney Studios Park - 2 min drive - 0.9 miles
  • Disneyland® Paris - 3 min drive - 1.3 miles

Getting around

  • Val d'Europe Station - 2 min walk
  • Marne la Vallée-Chessy RER Station - 9 min drive
  • Paris Charles de Gaulle Airport (CDG) - 30 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Hôtel Élysée Val d'Europe - ‬4 min walk
  • ‪Le Diplomate - ‬3 min walk
  • ‪Calaverde Restaurant - ‬4 min walk

About this property

Relais Spa Val d'Europe

Family-friendly 4-star aparthotel near Disneyland® Paris
Relais Spa Val d'Europe offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

6 meeting rooms and limo/town car service are available. A fitness center, spa services, and multilingual staff are also featured at the family-friendly Relais Spa Val d'Europe. Parking is available for a fee.

This 4-star Chessy aparthotel is smoke free.

  • 217 guestrooms or units
  • 5 levels
  • Built in 2007
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Relais Spa Val d'Europe offers 217 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Chessy aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Spa Nuxe du Relais Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Breakfast, lunch, dinner served; French cuisine
Hôtel l'Elysée Val d'Europe
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, 1,065 reviews
Hôtel l'Elysée Val d'Europe

Property amenities

Pool/Spa

  • 7 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Pool loungers
  • Reflexology
  • Sauna
  • Steam room
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free theme park shuttle
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 15 per day)

Family friendly

  • Baby bath
  • Bed rails
  • Free crib
  • High chair

Restaurants on site

  • Ô Relais Bar
  • Ô Relais Restaurant

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 26 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 6 meeting rooms
  • Computer station
  • Desk

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 15 lbs per pet)
  • Fee: EUR 15 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In an entertainment district
  • In the city center
  • Near a hospital
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Gym
  • Shopping mall
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 217 units
  • 5 floors
  • Bed sheets changed on request
  • Built in 2007
  • Connecting units available
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 5 2026 to January 9 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 15 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 250 per stay
  • A tax is imposed by the city: EUR 8.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 26 for adults and EUR 13 for children
  • Covered self parking fee: EUR 15 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Relais Spa
Relais Spa Chessy
Relais Spa Hotel
Relais Spa Hotel Chessy
Relais Spa Val d`Europe Hotel Chessy
Relais Spa Val D'Europe Chessy
Relais Spa Val d'Europe Hotel Chessy
Relais Spa Val d'Europe Hotel
Relais Spa Val D'Europe Chessy
Relais Val d'Europe Chessy
Relais Spa Val d'Europe Residence Chessy
Relais Spa Val d'Europe Residence
Relais Spa Val d'Europe Chessy
Relais Spa Chessy
Relais Spa Val D'europe Chessy
Relais Spa Val d'Europe Chessy
Relais Spa Val d'Europe Aparthotel
Relais Spa Val d'Europe Aparthotel Chessy

Frequently asked questions

How close is Relais Spa Val d'Europe to the airport?

Relais Spa Val d'Europe is 22 mi (30-min drive) away from the Paris Charles de Gaulle Airport (CDG) airport, the closest popular airport to the property.

How much does it cost to stay at Relais Spa Val d'Europe?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Relais Spa Val d'Europe on Nov 10, 2025 start from $151.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Relais Spa Val d'Europe have an airport shuttle?

Airport shuttle services are not available at Relais Spa Val d'Europe.

How close is Relais Spa Val d'Europe to the beach?

This aparthotel is 7.1 mi (20-min drive) from Plage Sud and 7.1 mi (19-min drive) from Plage Nord. Don't forget your sunscreen!

Does Relais Spa Val d'Europe offer free breakfast?

Free breakfast isn’t provided at Relais Spa Val d'Europe, but buffet breakfast is offered for a fee of EUR 26 for adults and EUR 13 for children. It's available on weekdays from 7:00 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at Relais Spa Val d'Europe?

No, there is no casino at this aparthotel.

What time is check-in at Relais Spa Val d'Europe?

Check-in start time: 3 PM; Check-in end time: 8:00 PM.

Is there free parking at Relais Spa Val d'Europe?

Free parking is not available at this aparthotel. Self parking is available for EUR 15 per day.

Does Relais Spa Val d'Europe have a pool?

Relais Spa Val d'Europe features an indoor pool. The pool will be unavailable from January 5 2026 to January 9 2026 (dates subject to change).

Does Relais Spa Val d'Europe have a restaurant?

Relais Spa Val d'Europe is home to Ô Relais Restaurant, which features French cuisine.

Does Relais Spa Val d'Europe have a spa?

Pamper yourself with a day at Spa Nuxe du Relais Spa, where you can enjoy reflexology, body scrubs, and hot stone massages. Note that spa services and facilities will be unavailable from January 5 2026 until January 9 2026 (subject to change).

How close is Relais Spa Val d'Europe to downtown Chessy?

Relais Spa Val d'Europe is 1.6 mi away from Chessy.

Relais Spa Val d'Europe Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1792 out of 3059 reviews
Rating 8 - Good. 856 out of 3059 reviews
Rating 6 - Okay. 232 out of 3059 reviews
Rating 4 - Poor. 103 out of 3059 reviews
Rating 2 - Terrible. 76 out of 3059 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing accommodation and staff extremely helpful, a great touch having the shuttle service to disneyland on demand. A great hotel when you have children of all ages.
Stayed 6 nights in Jul 2025

10/10 Excellent

adrian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good hotel. I would stay again. Nice places to eat around the hotel. Large shopping mall nearby along with a subway metro station that takes you to all parts of Paris. Convenience store called Carrefour is just across the street. Most importantly, it’s very close to Disneyland. They have a shuttle that goes and picks up from there. But sometimes it may take 30-40 minutes to wait. You can walk easily for 20-25 minutes one way there when the weather is fine. The directions to walk are very easy and it’s hard to get lost if you walk to Disneyland.
Stayed 7 nights in Jul 2025

10/10 Excellent

Nallely

Traveled with family
Liked: Cleanliness, room comfort

Second time there

Convenient location with excellent shuttle service and a tasty breakfast to start the day. Big shoutout to Isaac at the front desk—friendly, helpful, and made the stay even better!
Stayed 3 nights in Jul 2025

8/10 Good

Kristy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Proximity to Disneyland was perfect
Stayed 2 nights in Jul 2025

10/10 Excellent

Christen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was lovely! The staff were really nice and helpful with the hotel being very clean and the bed comfy.
Stayed 3 nights in Jul 2025

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, amenities
Appreciated the onsite pool/spa. Room was spacious. Appreciated the efficiency kitchenette and mini fridge. The shuttle to and from Disneyland was amazing! Our hairdryer did not work and requests and reminders did not result in the unit being fixed. There was a stain on the sheer curtains that was at eye level and unsightly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Faisal

Liked: Cleanliness

Must stay here

Was an amazing place and very close to Disney. They offer a free shuttle to and from Disney in free of charge basis. The location is just perfect and close the mall and outlet
Stayed 3 nights in Jul 2025

8/10 Good

Laura

Liked: Amenities
Stayed 3 nights in Jun 2025

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

Edward

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

CHRIS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, good bar and rooms was well equipped. Could have done with some cooking utensils. Aircon didn’t seem to work in 34degree heat but overall lovely and great shuttle service to and from the parks.
Stayed 2 nights in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Great location for
Stayed 4 nights in Jun 2025

10/10 Excellent

Londra

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Marija

Traveled with family
Liked: Room comfort

A mixed experience

Pros: the hotel is nice, breakfast is good, the pool is big and clean, the shuttle to Disney ( mostly) convenient ( this is the reason we booked this hotel over others) and the staff is mostly nice. Special shout out to the concierge or driver who gave us a ride to the station our last day since the cab would have taken too long. That was extra and very appreciated. Most ( but not all) drivers were very pleasant. Cons: housekeeping doesn’t show up. One day I actually requested it at 10am before leaving to Disney, we were back at 4pm and the room wasn’t cleaned. I called the front desk to ask why as we planned to rest exhausted from walking non stop for 6 hours in heat and they said the “ don’t disturb sign” must have been on the door. It was not 1000% as we needed the trash taken I made triple sure the sign was not on the door before we left. This made me very upset. It’s a 4* hotel. If we request housekeeping it should come before 4pm. We waited for the shuttle once over 20 minutes and that is too long. We also called 3 times that day for the shuttle to pick us up. They should have shuttles going back and forth constantly. 20 is too long especially when it’s hot outside. A few drivers were rude, grumpy and drove too fast.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

N

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, room comfort

Perfect for Disneyland paris

The hotel is the perfect location for Disneyland Paris and the free shuttle provided by the hotel was excellent. The room and the pool were clean and the staff were very helpful. Will definitely come back!
Stayed 3 nights in Jun 2025

6/10 Okay

Elaine

Stayed 3 nights in Jun 2025

8/10 Good

Marlo

Stayed 4 nights in Jun 2025

10/10 Excellent

Maria Lucia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay at this hotel with a toddler while visiting Disneyland. Would definitely stay again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great 1 night stay, used the spa and it was lovely. My only fault was on checkout we were asked to pay the city tax again, the man on reception didn’t seem to realise everything had been paid upon checkin, he seemed to think we’d stayed 2 nights and not 1. Would stay here again.
Stayed 1 night in Jun 2025

4/10 Poor

Manjit

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the property for 4 nights in a junior suite. Like most guests we were going to Disney. The hotel is well located, clean and underground parking is available at €15 a night. City Tax is about €8 per adult per night so factor that in. The staff and facilities are generallly very good. Check in is easy and quick. Breakfast is good but get there early to avoid the rush. My greatest disappointment is security in the room. On one occasion we came back and all the cupboard doors were open as though someone had searched the room. When we checked out it was easy. As we drove to the ferry port we realised we’d left our 7yr old daughter’s iPad in the room. We called the hotel to ask them to check. They said they would get staff to check and get back to us - they didn’t. We called again 2 hours later to be told they’d not checked the room yet. We rang again when we got home to be told the device wasn’t there and they would speak to the cleaners. We called the next day and the phone wasn’t answered and when we got through we were told they’d call us back - they never did. I emailed the hotel - again no reply. The device had my daughter’s own pictures and memories of Disney, all lost. We checked the device history and found it had been turned on the day AFTER we left in Paris, France. Someone had the device and it must be someone from the hotel as it was left in the room. Such a huge disappointment that the hotel let us down after a wonderful trip.
Stayed 4 nights in May 2025

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, room comfort
Excellent hotel would highly recommend
Stayed 3 nights in May 2025

6/10 Okay

Dean, Southampton

Traveled with family and small children
Liked: Cleanliness
Convenient for Disneyland and our room came with a free transfer service to and from the park
Stayed 3 nights in Jun 2025