6/10 Okay
Dawn
Traveled with family
Oct 23, 2025
Liked: Cleanliness, property conditions & facilities
Be Aware of this Brand's "Culture" Before you Book
I stayed for 2 nights with my elderly mother in September 2025. Before you book, be aware that the common seating area/lobby will be packed with young people working on their laptops all day. During our stay, this was to the point where we could not find 2 seats to sit down together. When I inquired at the from desk why this was so (thinking there must be a business conference) I was asked was I not "aware of the Brand's culture?' I said I was not (my bad, I guess?) I was then informed that their "culture" is to open and encourage the use of the hotel's common spaces to all locals, including a nearby university, hence the reason for the packed seating area- a mix of students and work-at-home locals. While this could be considered a noble gesture by the "Brand", it was very inconvenient to us, as paying guest, during my two days stay as we could not enjoy the hotel's common areas (which seats plenty with a couple of large tables and several scattered smaller tables and chairs) as almost all, if not all seats were taken from early morning till early evening. When I asked to speak to the Hotel Manager, the Front Desk Manager, (furiously texting the entire time I was explaining my point of view that the hotel felt more like a high-end youth hostel than a 4-star hotel) informed me that the hotel manager was, alas, not available. Surprise, surprise. So I hope the hotel manager sees this written review, as promised.
Dawn
Stayed 2 nights in Sep 2025
