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Hotel Riu Vallarta - All Inclusive

Property class: 3.5
3.5-star beachfront property near Bay of Banderas

Choose dates to view prices

Photo gallery for Hotel Riu Vallarta - All Inclusive

4 outdoor pools, pool umbrellas
5 bars/lounges, swim-up bar, poolside bar
On the beach, sun loungers, beach towels, beach massages
5 bars/lounges, swim-up bar, poolside bar
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. de los Cocoteros s/n, Lote LL-Cond-Maestro FI, Nuevo Nayarit, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪3 min drive‬
  • Place, Flamingos Golf Club
    ‪8 min drive‬
  • Place, Playa Bucerías
    ‪15 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪27 min drive‬

Room options

View all photos for Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (U)

8.8 out of 10
Excellent
(174 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 742 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (M)

8.6 out of 10
Excellent
(15 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (M)

8.8 out of 10
Excellent
(19 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (U)

8.6 out of 10
Excellent
(161 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room (L)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (E)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (B2C-US)

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (U)

7.4 out of 10
Good
(9 reviews)
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Family Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

9.0 out of 10
Wonderful
(163 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard with Partial Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard with Partial Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 322 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Garden View

  • 365 sq ft
  • Sleeps 4

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 743 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

7.8 out of 10
Good
(18 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (C)

8.8 out of 10
Excellent
(55 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (C)

9.2 out of 10
Wonderful
(50 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Sea View (M)

8.0 out of 10
Very good
(9 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (U)

7.4 out of 10
Good
(11 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Double Room, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Double Beds

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Kids Free | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (Kids Free | C)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Double Room, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite with Sea View

  • 742 sq ft
  • Sleeps 2

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard

  • 322 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • 365 sq ft
  • Sleeps 4

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About the neighborhood

Nuevo Nayarit

On the beach.You'll be within half a mile (1 km) of Bay of Banderas and 2 miles (3 km) of Nuevo Vallarta Beach with a stay here. Also, Playa Bucerías is within 3 miles (5 km) and Vallarta Adventures is within 6 miles (10 km).

What's nearby

  • Nuevo Vallarta Beach - 3 min drive - 1.0 mile
  • Flamingos Golf Club - 8 min drive - 2.7 miles
  • El Tigre Golf at Paradise Village - 13 min drive - 4.6 miles
  • Los Arroyos Verdes - 14 min drive - 4.6 miles
  • Playa Bucerías - 15 min drive - 3.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 26 min drive

Restaurants

  • ‪Riu Palace Piano Bar - ‬17 min walk
  • ‪Reflect Krystal Sky Bar - ‬17 min walk
  • ‪Don Rafael - ‬2 min walk
  • ‪O International Buffet - ‬19 min walk
  • ‪Kulinarium - ‬2 min walk

About this property

Hotel Riu Vallarta - All Inclusive

3.5-star beachfront property near Bay of Banderas
Hotel Riu Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Vallarta - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, spa services, and multilingual staff are also featured at the family-friendly Hotel Riu Vallarta - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nuevo Nayarit property.

  • 1 building
  • 678 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Vallarta - All Inclusive offers 678 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Nuevo Nayarit property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Volleyball
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Riu
Riu Vallarta All Inclusive All-inclusive property
Riu Vallarta
Riu Vallarta All Inclusive
Vallarta Riu
Riu Vallarta Hotel Nuevo Vallarta
Riu Vallarta Nuevo
Riu Vallarta All Inclusive
Hotel Riu Vallarta - All Inclusive Nuevo Vallarta
Hotel Riu Vallarta - All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Vallarta - All Inclusive to the airport?

Hotel Riu Vallarta - All Inclusive is 8.8 mi (26-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

Does Hotel Riu Vallarta - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Vallarta - All Inclusive.

How close is Hotel Riu Vallarta - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Vallarta - All Inclusive offer free breakfast?

Hotel Riu Vallarta - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Vallarta - All Inclusive?

No, there is no casino at this property, but Winclub Casino Platinum (15-min drive) and Vallarta Casino (16-min drive) are nearby.

What time is check-in at Hotel Riu Vallarta - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Vallarta - All Inclusive?

This property offers free self parking.

Does Hotel Riu Vallarta - All Inclusive have a pool?

Hotel Riu Vallarta - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Vallarta - All Inclusive have a restaurant?

Yes, there are 4 restaurants on site.

Does Hotel Riu Vallarta - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy facials, mani/pedis, and hot stone massages.

How close is Hotel Riu Vallarta - All Inclusive to downtown Nuevo Nayarit?

Hotel Riu Vallarta - All Inclusive is 2.7 mi away from Nuevo Nayarit.

Hotel Riu Vallarta - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1955 out of 3692 reviews
Rating 8 - Good. 924 out of 3692 reviews
Rating 6 - Okay. 487 out of 3692 reviews
Rating 4 - Poor. 173 out of 3692 reviews
Rating 2 - Terrible. 153 out of 3692 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gabriel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food bar was awesome!!
Stayed 4 nights in Apr 2026

8/10 Good

Cristian Marisol Gonzalez

Stayed 4 nights in Nov 2025

8/10 Good

Natalie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service & experience!! All staff were very friendly & everything was very clean! it was hard to find good food but once we figured out what was good, we stuck with the same choices. Steak at steakhouse isn’t worth the wait…it was silver & rubbery. Italian place is the best restaurant! We saw whales from the beach & sea turtles hatching there which was amazing!
Stayed 5 nights in Jan 2026

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Did not like restaurant reservations. First come first serve. Could not book in advance
Stayed 4 nights in Jan 2026

10/10 Excellent

Jamey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Very accommodating.
Stayed 9 nights in Jan 2026

6/10 Okay

Janelle

Traveled with group, Traveled with partner
Liked: Cleanliness
Hotel was clean, food was good! Had to stand in line for dinner Hour +. Couldn’t make reservations. Hotel cut lots of corners in details. Fun resort for families. I personally would not go back.
Stayed 9 nights in Jan 2026

10/10 Excellent

Wynter

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From the entertainment staff, to the cleaning crew, to the bartenders, the bellboys, the front lobby crew, the waiters, everyone is working their butts to make sure your vacation is perfect. The second we walked in, we were greeted with fun and kidness. The bellboy was hilarious, letting our kids hop onto the trolley cart and riding it! The check in was fast and efficient. Our room was in perfect condition. Clean and nice and cool all week! The rooms are stocked with lots of drinks (water, beer, pop, plus other alcohol). The water in the shower is nice and warm. The food was yummy with something different to eat every night. The waiters and cooks are constantly moving and working and making everything seem effortless. Also the burgers and fries by the pool were delicious. The entertainment staff was by far the best I’ve seen. Always “on” and smiling, making people feel special. Christopher specifically went above and beyond. Same with Fryda (she knew everyone’s name-it was amazing. Anna was wonderful and kind. Abnar was a lot of fun too! I can’t believe how hard the staff works here. A special shout-out to Griss from the kids club who was SO GOOD with our little guy. He never wanted to leave the kids club!! The drinks were delicious and strong !! There is literally always something to do here, for both kids and adults. The foam party and neon party stood out to us in a big way, so much fun! The shows were a tad lacking but we enjoyed the contests prior to the shows!
Stayed 7 nights in Jan 2026

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms freshly staff
Stayed 6 nights in Jan 2026

10/10 Excellent

Eva

Stayed 6 nights in Jan 2026

8/10 Good

Celine

Traveled with group
Liked: Cleanliness, staff & service, amenities
Friendly staff , the building and outdoor areas beautiful
Stayed 7 nights in Jan 2026

8/10 Good

Katerina

Liked: Cleanliness, amenities, property conditions & facilities
Elevator did not work most of the time therefore to get down or up from seventh floor was not to much fun
Stayed 10 nights in Jan 2026

10/10 Excellent

Lyne, Ottawa

Stayed 7 nights in Jan 2026

10/10 Excellent

Jeri Lynn

Stayed 7 nights in Jan 2026

8/10 Good

GERMAN, CASTAIC

Traveled with family and small children
Liked: Cleanliness, amenities
Staff
Stayed 6 nights in Jan 2026

10/10 Excellent

Wanita

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff members were very friendly and the food was amazing
Stayed 6 nights in Jan 2026

2/10 Terrible

Andrea

Disliked: Amenities, property conditions & facilities
The customer service (front desk) needs to go to customer service school. Horrible responses when simple questions were asked. Bar staff was 6/10, food was 6/10. The elevators were not in full service but there was a packed house. On check out I left my room keys and towel keys in my room by mistake. I wasn’t going to run up 7 floors to collect them because of the broken elevator. They charged me 800 peso’s for reused room keys. This hotel was so loud at night that you had to leave the tv on and the air conditioner to mask the noise. The staff expected a tip every time you needed something and wouldn’t serve you if you didn’t leave a tip. Never again will I stay at another Riu. Overall experience, I couldn’t wait to get out of there and fly home to the snow. That bad!
Stayed 6 nights in Jan 2026

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there were more breakfast options. The beds could be softer. The staff is great!
Stayed 7 nights in Jan 2026

8/10 Good

David

Traveled with family
Liked: Cleanliness
Clean. Nice staff
Stayed 5 nights in Dec 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly, attentive and delivered top notch service from check in, to activities, to meals and check out! Amenities were on point. The activities were sooo fun and entertaining. The entertainment team was amazing…enjoyed the nightly entertainment tremendously. Special shout out to Mimi for her energy, passion and love of fun!
Foam party mode!
Right on the beach…view is spectacular. Horse rides are available for purchase.
Front lobby
Experience Kulinarium restaurant…just one of the many options on site
Stayed 7 nights in Jan 2026

10/10 Excellent

Jorge Luis

Stayed 3 nights in Jan 2026

8/10 Good

Murugesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, food and swimming pools
Stayed 5 nights in Jan 2026

10/10 Excellent

Leslie Ann

Stayed 6 nights in Jan 2026

10/10 Excellent

Angeline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
very nice and clean rooms, housekeeping was very prompt and clean
Stayed 5 nights in Jan 2026

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yhe staff was friendly and helpful with all requests. The room was very clean. Activites offered were so much fun
Stayed 4 nights in Jan 2026

6/10 Okay

Brenna Lynn

Traveled with partner
Liked: Property conditions & facilities
Limited staff- no service around pool for drinks/clean up. Restaurants were decent, no fine dining, no reservations allowed. Buffet was repeated food and busy.
Stayed 10 nights in Jan 2026