2/10 Terrible
Edward
Viaje en pareja
30 ago. 2025
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
I was scammed by Chris at the front desk. He sold us a tourist service he knew we could not attend, deliberately giving us false information so we would buy it and he could take his commission. What should have been a smooth experience turned into extreme stress, a $118 loss, and wasted time we can’t get back.
When I raised this with the Manager on duty, she defended him and called it a “mistake.” It was not. We spoke with Chris for nearly 30 minutes, clearly explaining our situation. He knew the timing wouldn’t work, yet lied and reassured us only to secure the sale. The Manager promised a refund, gave me her card, and told me to email her. I’ve now emailed her twice with no reply. Five days have passed with complete silence, making me believe she may also be complicit.
The hotel itself is fine for price and location, but staff behavior here is unacceptable. Upselling tourists on third-party services for personal commission is not hospitality, it’s predatory. The only staff member who showed empathy was the night shift front desk female, who saw what happened but had no authority to help.
The Manager has the power to make this right but has chosen to ignore me. One of the worst hotel check-in experiences I’ve had anywhere in the world.
Edward
Se hospedó 3 noches en agosto de 2025
