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"Reserved ADA room. Got there and no ADA room for us, even though the front desk person could see we reserved that type of room. Neither of us can hardly walk up stairs. Then told our room would be on the third floor and the elevator was broke down. Ok we will make do. We will go out and eat first, run a few other errands and then come back so we only have to climb the stairs once to our room. I felt like I ran a marathon after climbing up that mountain, but I did it. There is a reason I have those disability plates on my vehicle. Anyway, after getting into our room, surprise, a full size bed. Now we are not small people, reservation was for a single queen size bed as they don’t offer king size and that’s ok. We fit in a queen, a little snug but it works. What do you do when the front desk and lobby closes at 8pm and it’s now 9:30 pm. I tell you wha5 you do, you make the best of it. The full size bed was as hard as a rock, everytime one of us moved, it woke the other up. Nearly the worse motel stay I have ever had. Needless to say we woke very early that morning and went to get some breakfast and car wash before returning to check out of the motel. Check out was straight out of a movie seen. The old sayin* no shirt, no shoes, no service is taken literally. I had to wait for another guest t9 c9 plate her checkout. She did have a shirt and shoes on, just nothing below her shirt, yes naked. Staff appeared t9 th8nk this is normal. I am shell shocked!"

"Yes "

"The front desk staff was top notch, very knowledgeable and personable. Arrived late and she allowed me into the office vs staying outside to check in.The location was super convenient being right off the highway. The biggest negative was the operation of the ac/heater unit. Was unable to successfully operate. User error? Hope this helps. "

"Key wasn’t in lockbox when we arrived, had to wait outside for a long time with my children. And I had to drive to Walmart to take them to use the restroom. Fans were full of dust. Toilet was clogged and dirty. Shower handle from master bedroom was broken, dirty dishes, ants. Pillowcases full of dust. "

"The hotel was very clean and the staff helping with breakfast was great!"

"The floor was not swept before our check in . Could feel dirt on feet when we took our shoes off."