Best Western Melbourne City

3.5 star property
3.5-star hotel near Melbourne Convention and Exhibition Centre

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Reception
Exterior
Daily cooked-to-order breakfast for a fee
Lobby
Rooftop Apartment | Private kitchen | Fridge, coffee/tea maker

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

Standard King Room

  • Sleeps 2
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • Free WiFi

Standard Triple Room

  • Sleeps 3
  • Free WiFi

Matchbox

8.2 out of 10
Very good
(66 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

Standard Twin Room

7.6 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Shoebox

8.4 out of 10
Very good
(82 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Shoebox Room

  • Sleeps 2
  • Free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

King Apartment with Terrace

  • Sleeps 2
  • Free WiFi

Rooftop Apartment

  • Sleeps 2
  • Free WiFi

Matchbox

  • Sleeps 1
  • Free WiFi

Guest Room

  • Sleeps 3
  • Free WiFi

Courtyard Room

  • Sleeps 2
  • Free WiFi

Single Room

  • Sleeps 1
  • Free WiFi

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About the neighborhood

Melbourne

Melbourne Central Business District stay.Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Also, Marvel Stadium is within half a mile (1 km) and Melbourne Central is within 2 miles (3 km).

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.2 miles
  • Flinders Lane - 3 min walk - 0.2 miles
  • Crown Casino - 3 min walk - 0.2 miles
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.2 miles
  • Melbourne Central - 15 min walk - 0.8 miles

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Schmucks - ‬4 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪Namoo - ‬4 min walk
  • ‪Waterside Hotel - ‬3 min walk

About this property

Best Western Melbourne City

3.5-star hotel near Melbourne Convention and Exhibition Centre
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Similar properties

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Books
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from April 1 2027 to July 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione

Hotel Pensione Melbourne

Melbourne Hotel Pensione

Melbourne Pensione

Melbourne Pensione Hotel

Pensione Hotel

Pensione Hotel Melbourne

Pensione Melbourne

Pensione Melbourne Hotel

Pensione Hotel Melbourne - By 8 Melbourne

Pensione Boutique Hotel Melbourne

Best Western Melbourne City Hotel

Pensione Boutique Hotel Melbourne

Best Melbourne City Hotel

Best Melbourne City Melbourne

Best Western Melbourne City Hotel

Best Western Melbourne City Melbourne

Best Western Melbourne City Hotel Melbourne

Frequently asked questions

How close is Best Western Melbourne City to the airport?

Best Western Melbourne City is 11.9 mi (19-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Melbourne City?

As of May 13, 2026, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on May 18, 2026 start from $77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Melbourne City have an airport shuttle?

Airport shuttle services are not available at Best Western Melbourne City.

How close is Best Western Melbourne City to the beach?

This hotel is 4 mi (15-min drive) from St Kilda Beach and 5.2 mi (17-min drive) from Elwood Beach. Don't forget your sunscreen!

Does Best Western Melbourne City offer free breakfast?

Free breakfast isn’t offered at Best Western Melbourne City, but cooked-to-order breakfast is offered for a fee of between AUD 10 and 35 for adults, AUD 15 and 35 for children. It's available on weekdays from 6:30 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Best Western Melbourne City?

No, there is no casino at this hotel, but Crown Casino (5-min walk) is nearby.

What time is check-in at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Best Western Melbourne City?

Free parking is not available at this hotel.

Does Best Western Melbourne City have a pool?

Best Western Melbourne City does not have a pool.

Does Best Western Melbourne City have a restaurant?

Best Western Melbourne City is home to Stubby, which features brunch.

Does Best Western Melbourne City have a spa?

There are no spa services available at this hotel.

How close is Best Western Melbourne City to downtown Melbourne?

Best Western Melbourne City is 0.5 mi away from Melbourne.

Best Western Melbourne City Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 390 out of 1011 reviews
Rating 8 - Good. 404 out of 1011 reviews
Rating 6 - Okay. 142 out of 1011 reviews
Rating 4 - Poor. 47 out of 1011 reviews
Rating 2 - Terrible. 28 out of 1011 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Leveni, Werrington

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Feb 2026

8/10 Good

Albert

Stayed 1 night in Feb 2026

8/10 Good

Maree

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026

8/10 Good

Robert, San Jose

Friendly staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Utkrisht

Stayed 1 night in Jan 2026

6/10 Okay

Marianna

Staff were lovely! I had a problem with my initial room and was moved to another room. The new room itself was lovely apart from the loud airconditioner. The ground floor carpet in the hallway was disgusting, old and gathered in some parts. It also was not nice to have laundry in the area right outside the rooms- several cages of dirty sheets as well as clean. Overall the location was wonderful and the staff very lovely.
Stayed 3 nights in Jan 2026

4/10 Poor

Bhaskar

Stayed 1 night in Jan 2026

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Stayed 2 nights in Oct 2025

4/10 Poor

Sarah

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We were “upgraded” to the top floor. For anyone planning to stay at this hotel please note that the room on the top floor is only accessible via stairs. If this would be a problem for you I would advise to request to be on level 3 or below. The room felt dusty & dated. Ideal location for us though, right across from Southern Cross Station
Stayed 1 night in Jan 2026

2/10 Terrible

Simple

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room had broken air conditioning that made awful noise and didn’t let us sleep. Even the shower door would make squeaky noise. Too small a room for such high price. Does not deserve to be a 3.5 star hotel.
Stayed 2 nights in Jan 2026

2/10 Terrible

jorjeta

Stayed 2 nights in Jan 2026

10/10 Excellent

Albert

Stayed 1 night in Jan 2026

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, amenities
Staff were amazing and location was perfect
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , friendly proffesional staff, nice cafe`bar on site . quiet room most of the time. Good house keeping , great location . Easy to get around , walk , tram , train .very easy check in even @"01.30 am.
Stayed 6 nights in Jan 2026

10/10 Excellent

An

Liked: Cleanliness, amenities, property conditions & facilities
five stars definitely be there again happy with everyone and everything.
Stayed 3 nights in Jan 2026

10/10 Excellent

Anitia

Liked: Cleanliness, staff & service, amenities
This was a great stay. It was a small room with a tiny shower cubicle but it was just me so I didn’t need anything more. Neat as a pin and clean. A short walk to the skybus and trams just outside the door
Stayed 1 night in Jan 2026

8/10 Good

phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2025

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2025

10/10 Excellent

Phil

Stayed 8 nights in Dec 2025

8/10 Good

Divya Utkrisht

Liked: Cleanliness
Nicd
Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen

Stayed 1 night in Dec 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Dec 2025

10/10 Excellent

Dil

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean room and friendly staff
Stayed 4 nights in Dec 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and tidy. A bit dated but the bed was comfy and the water was hot. The occupant in the next room was noisey but that is not the fault of our host.
Stayed 3 nights in Dec 2025

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing & the late checkout is handy. The location is so close to Southern Cross station.
Stayed 1 night in Dec 2025