2/10 Terrible
Oschenia
Apr 19, 2025
The property Rep(white female)stated I could cancel my reservation when they get the email or call from Expedia. The rep was rude with a listening problem and a bad attitude. She flat out lied to me on the phone. When Expedia called, she declined the cancellation request. I literally called to cancel 2 hours after booking. Why lie? Why be rude? You know who you are! You're a liar. Hope you're happy with yourself!
Oschenia
Stayed 2 nights in Apr 2025