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Comfort Inn New River

2.5-star property
801 Mall Road, Fayetteville, WV 1-855-201-7819
3.6 out of 5
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See all 18 travelocity Reviews

"Bryan or Brandon at check in was great. Intensely personable. The property itself was not as good. Can't fully close the black out curtains. Many ... " More

By a verified traveler on Sat 17 Sep 2022

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Hotel Description

Enjoy the free WiFi at this Fayetteville hotel

Close to airport

Within 6 miles (10 km) of this Fayetteville hotel, you'll find Plateau Medical Center and New River Gorge National Park and Preserve. New River Gorge Bridge is within 6 miles (10 km) and Whiple Company Store and Museum is within 9 miles (15 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a seasonal outdoor pool on site, and laundry facilities and free newspapers are also offered.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$81* Per night/room Oct 25 - Oct 26

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Comfort Inn New River ratings based on 18 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn New River

Everyone (7) Couples (2) Family (8)
3 out of 5
Bryan or Brandon at check in was great. Intensely personable. The property itself was not as good. Can't fully close the black out curtains. Many breakfast items were not available. Staff can't get stuff in. Many things out of order.

Posted by on Sep 17, 2022

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2 out of 5
This hotel was in a great location, nearby the park and water activities. However, they are really struggling and the convenience wasn't worth it. It's hard to know where to start. The linens and towels were filthy, some of which seemed not to have even been washed! Room service was not provided, even when requested, so we returned from a long day to overflowing garbage cans, dirty towels, and unmade beds. Furthermore, the drain was clogged in the bathtub, making it difficult to shower. (we were told maintenance isn't there on the weekend). We were so unhappy with the filth that we checked out early and drove home since we were done with our sightseeing activities. We've never experienced a situation like this. However, I have to commend the staff that was there - Amanda in particular - who tried her best to swap out towels and find us the cleanest available. She was kind, courteous, and truly cared but there was only so much she could do. The "bones" of the place are fine and clean - they just must do something about their linens. Needless to say, it creates a very uncomfortable environment when you don't want to touch your towels, sheets, or blankets.

Posted by on Aug 15, 2022

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3 out of 5
Beds were comfy, air conditioning units weren't great. Staff wasn't too friendly and the breakfast was not great and not in order at all.

Posted by on Jul 16, 2022

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2 out of 5
Staff were not professional looking at all.. Having them in Hotel polos would have helped us know who they were. There was a group of young people on one of the upper floors making a tons of noise at 6am and after midnight. There were ants in our room upon arrival.

Posted by on Jun 21, 2022

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1 out of 5
The WiFi does not work in our room. This is UNACCEPTABLE. When they state they have WiFi, they better well have it! Unable to do my business from my hotel room. For that reason alone I do not recommend this hotel. Wish we would have gone to another hotel.

Posted by , from Laguna Niguel on May 21, 2022

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4 out of 5
Helpful staff. Clean rooms

Posted by on Jan 7, 2022

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5 out of 5
Clean, nicely decorated room with friendly and efficient staff.

Posted by on Oct 19, 2021

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2 out of 5
Stains on the sheets

Posted by on Aug 29, 2021

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5 out of 5

Posted by on May 14, 2021

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4 out of 5

Posted by on Oct 10, 2020

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About the Comfort Inn New River

Location 801 Mall Road, Fayetteville, WV 25901

Property Features

WiFi is free in public spaces. A business center and a meeting room are available. A seasonal outdoor pool, a terrace, and a picnic area are also featured at the business-friendly Comfort Inn New River. Self parking is free. This Fayetteville hotel is smoke free.

  • 1 building
  • 67 guestrooms or units
  • 3 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn New River offers 67 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wired and wireless Internet access. LCD televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cribs (infant beds) are available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Comfort Inn New River Motel Oak Hill
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You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.