6/10 Okay
David Andrew, Cold Lake
Traveled with family
Apr 21, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Disappointing Experience at an Average Resort
We recently stayed at Dreams Los Cabos (Hyatt All Inclusive Collection), and overall, the experience was underwhelming—especially compared to other resort towns in Mexico.
The property itself feels dated. Our room had a large crack in the front door and didn’t match the pictures from the website. Despite booking Preferred Club status, the only noticeable “perk” was easier access for timeshare representatives to corner us and aggressively push for presentations. It was intrusive and uncomfortable.
Service was inconsistent and generally inattentive. Before our trip, we contacted the resort and were assured they could accommodate vegetarians and vegans. Unfortunately, this was not the case. We essentially ate bread and vegetables for a week. Multiple restaurants on the property told us they were out of soy milk, while others had it—clearly a lack of communication and coordination. This was by far the least accommodating resort we’ve visited for plant-based diets.
That said, the resort grounds are walkable and picturesque, which was one of the few highlights.
If you’re looking for a truly inclusive and modern all-inclusive experience, especially with dietary considerations
look elsewhere.
David Andrew
Stayed 7 nights in Apr 2025