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Royal Lancaster London

5.0 star property
Family-friendly 5-star hotel near London Eye

Choose dates to view prices

Photo gallery for Royal Lancaster London

Front of property - evening/night
Creator video
Interior
Bar (on property)
Daily English breakfast (GBP 35 per person)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Gym
  • Room service

Explore the area

View in a map
Lancaster Terrace, London, England, W2 2TY
  • Hyde Park
    ‪2 min walk‬
  • Marble Arch
    ‪16 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 Bedroom

9.6 out of 10
Exceptional
(19 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

1 bedroom, premium bedding, minibar, in-room safe

Executive Room

8.8 out of 10
Excellent
(10 reviews)
  • 333 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Corner

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Corner

9.2 out of 10
Wonderful
(10 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

Studio Suite | 1 bedroom, premium bedding, minibar, in-room safe

Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Spires Suite

Spires Suite | 1 bedroom, premium bedding, minibar, in-room safe

Spires Suite

  • 505 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Park Suite

Park Suite | Interior

Park Suite

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Triple

1 bedroom, premium bedding, minibar, in-room safe

Classic Triple

10.0 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Room

1 bedroom, premium bedding, minibar, in-room safe

Classic Room

9.4 out of 10
Exceptional
(42 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio Family Suite

Studio Family Suite | 1 bedroom, premium bedding, minibar, in-room safe

Studio Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

London

City center stay.At this London City Centre hotel, you'll be well placed to visit Hyde Park and Kensington Gardens, both within a 5-minute walk. Marble Arch and Kensington High Street are also within 2 miles (3 km).

What's nearby

  • Hyde Park - 2 min walk - 0.1 miles
  • Kensington Gardens - 3 min walk - 0.2 miles
  • Marble Arch - 16 min walk - 0.9 miles
  • Kensington High Street - 18 min walk - 1.0 mile
  • Oxford Street - 4 min drive - 1.2 miles

Getting around

  • Lancaster Gate Underground Station - 2 min walk
  • London Paddington Station - 6 min walk
  • Heathrow Airport (LHR) - 47 min drive

Restaurants

  • ‪Italian Gardens Café - ‬3 min walk
  • ‪Tajrish Restaurant - ‬5 min walk
  • ‪Bizzarro - ‬5 min walk
  • ‪The Pride of Paddington - ‬5 min walk
  • ‪The Bear (Craft Beer Co.) - ‬4 min walk

About this property

Royal Lancaster London

Family-friendly 5-star hotel near London Eye
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center, 19 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Royal Lancaster London. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star London hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Royal Lancaster London offers 411 accommodations with minibars and safes. Beds feature premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

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Property amenities

Family friendly

  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (GBP 55 per day)

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: GBP 35 per person
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Archery
  • Bicycle rentals
  • Bicycle tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Vibrating pillow alarm
  • Visual fire alarm
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 35 per person
  • Airport shuttle fee: GBP 110.00 per person (one-way)
  • Self parking fee: GBP 55.00 per day
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 75.0 per day
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche, Eurocard, Barclaycard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

This hotel will charge the guest's credit card for the first night's stay 24 hours before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Lancaster Hotel London
Royal Lancaster Hotel London
London Lancaster
Lancaster London England
Lancaster London Hotel London
Royal Lancaster London
Lancaster London Hotel
Royal Lancaster Hotel
Royal Lancaster London Hotel
Royal Lancaster
Lancaster London
Royal Lancaster London Hotel
Royal Lancaster London London
Royal Lancaster London Hotel London

Frequently asked questions

How close is Royal Lancaster London to the airport?

Royal Lancaster London is 11.2 mi (25-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Royal Lancaster London have an airport shuttle?

Royal Lancaster London offers an airport shuttle 24 hours a day, on request, for a charge of GBP 110.00 per person, one-way.

Does Royal Lancaster London offer free breakfast?

Free breakfast isn’t provided at Royal Lancaster London, but English breakfast is offered for a fee of GBP 35 per person. It's available every day from 7 AM to 11 AM.

Is there a casino at Royal Lancaster London?

No, there is no casino at this hotel.

What time is check-in at Royal Lancaster London?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Royal Lancaster London?

Free parking is not available at this hotel. Self parking is available for GBP 55.00 per day.

Does Royal Lancaster London have a pool?

Royal Lancaster London does not have a pool.

Does Royal Lancaster London have a restaurant?

Royal Lancaster London is home to Island Grill, which features local cuisine.

Does Royal Lancaster London have a spa?

This hotel doesn't have a spa, but it does offer facials, body treatments, and body scrubs.

How close is Royal Lancaster London to downtown London?

Royal Lancaster London is 2.1 mi away from London.

Royal Lancaster London Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 803 out of 1012 reviews
Rating 8 - Good. 155 out of 1012 reviews
Rating 6 - Okay. 27 out of 1012 reviews
Rating 4 - Poor. 17 out of 1012 reviews
Rating 2 - Terrible. 10 out of 1012 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many great things about the Royal Lancaster the staff, room, and amenities are great also the location is amazing and easy access to a tube line and Hyde Park.
Stayed 4 nights in May 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was spotlessly clean and organized. We asked for extra coffee and received it. We used the concierge service several times and they were very helpful. The location was very convenient for our needs.
View of the neighborhood
Hyde Park just across the street
Stayed 2 nights in May 2025

10/10 Excellent

Nazdokht

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

C

Stayed 1 night in May 2025

8/10 Good

Juan Pablo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Harold T, Harvest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Lancaster is the best place we have stayed in London. The service is outstanding.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location to Paddington Train Station
Stayed 1 night in May 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Warren

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast buffet this side of the Langham, Melbourne with a magnificent Hyde Park view
Stayed 1 night in Apr 2025

2/10 Terrible

Kutter

Traveled with family
Accidentally booked the wrong date by a day(sometimes when looking at properties if you hit the back button it will revert dates to a previous booking) and I IMMEDIATELY—as in less than 60 seconds—made them aware and even offered to upgrade the room to make it worth their time, they absolutely refused to work with me in any way, shape, or form. No one I talked to would offer any help besides “we can add an addition day, but we will not refund or move that booking.” If this is the way they conduct business, can’t imagine they are honest in any other ways.
Stayed 1 night in Mar 2025

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just the perfect stay!

I will go back to this hotel again and I highly recommend it to anyone traveling to London. I can't remember the last time I enjoyed a hotel stay to this degree! It checked every box and then some.
Stayed 5 nights in May 2025

10/10 Excellent

Louisa

Stayed 2 nights in May 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fantastic, entire staff was outstanding. Sebastian the concierge was so helpful and enjoyable to interact with. Definitely our hotel destination on next trip to London.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carrie

Stayed 2 nights in Apr 2025

10/10 Excellent

Elrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't have been better

My wife and I stayed for one night and there is literally nothing that could have been done to make the stay better. After contacting a reservation agent a few days in advance about an earlier check-in time, we were able to check-in a couple of hours early since our flight was arriving in the morning. The agent informed us that this was not guaranteed but they made every effort to accommodate us and thankfully the room was ready. This made a massive difference in our trip and experience at the hotel. I would not have faulted them if the room was not ready, but the extra effort was noticed and much appreciated. The check-in process was quick and easy. The room was clean, visually attractive, modern, and comfortable. There was complimentary water and snacks provided in the room and the bed was great. After checking out, the front desk held our bags until we could retrieve them after the London Marathon. Every staff member that we spoke to was pleasant and helpful. To sum it all up, the experience and stay were 10/10 and we will definitely plan to stay here upon our next visit to London.
Stayed 1 night in Apr 2025

10/10 Excellent

Neil

Stayed 1 night in May 2025

10/10 Excellent

Marc, Houston

Liked: Cleanliness, amenities
The area isn’t the best but the hotel is great.
Stayed 3 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located across the street from Kensington Gardens and Hyde Park. So, has a great location. Lot to see. The staff was super helpful and friendly. This was by far our favorite hotel on our trip. The breakfast buffet was very good. There are also many good restaurants near the hotel. Then tube station is located close by. No ATM on site but within walking distance.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joseph

Stayed 2 nights in Apr 2025

10/10 Excellent

Yujian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, had a great time staying here
Stayed 2 nights in Apr 2025