4/10 Malo
Giselle
27 jun. 2022
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Another guest in the list
The place is great. The pool and the activities you can do. If you go with your kids I think it can be a good option. Unfortunately It was my honeymoon and I had an accident first on the pool (I hit my toe) and then when I was arriving at the hotel due it was so sensitive I hit it again and it started bleeding. So I walked a few meters to reception and they told me that the doctor was not longer there (they have a medical center). So I had to look for an hospital and solved it by ourselves because it started getting worse. I felt super sad because I KNOW THEY are not an hospital but the truth is that they didn’t even have alcohol on their first aid kit and they could have done more for me, probably helping me to look for a taxi, knock at my door to ask if they can help with anything, offering a wheel chair?, show empathy.. no, I was just “another guest”.
They have a lot of kids there, what happen if there’s an accident and they are not prepared?
At the end, they have to totally remove my nail toe, after 5 shots of anesthesia. Horrible experience for me in Bali, people at other hotels and the culture was great but didn’t feel the same here. I felt alone in another country.
Giselle
Se hospedó 1 noche en junio de 2022