4/10 Malo
Cliente verificado
13 mar. 2023
Mis Leading / Poor communication
The first day we got to the home we went grocery shopping bought things to grill for dinner considering the listing said their was a gas grill available at the home, their was no gas grill after all, we reached out thru the texting app, with promises we would be contacted and never were. I booked our stay on Feb.19th with request to have the pool heated for 3 days of our stay which never happened they advertise $32.00 a day and they tried to tell us it would be $155.03 when I asked about this charge this was the response
The pool heat fee is $32 per day plus tax and can take 24 or more hours to heat.
If you still require assistance please feel free to chat back in and we will be more than happy to help out. Thank you for choosing Vacasa.
I get that tax would be included but $32 a day for 3days plus $155.03 what am I missing?
Cliente verificado
Se hospedó 4 noches en marzo de 2023