Book Hotels in Imsouane

"Despite its premium pricing by Moroccan standards, this hotel fails to deliver a true five-star experience. Service is slow, inconsistent, and often inattentive, with management appearing overly focused on delegation rather than actively supporting operations. A more hands-on leadership approach is clearly needed. The beach service was particularly poor, with staff rarely engaging guests and even displaying unprofessional behaviour during a heated staff dispute. The adults’ pool area also felt neglected, with disengaged lifeguards and little effort to manage sunbeds or maintain cleanliness. Dining lacked consistency, from unclear service standards to disorganised breakfast operations, where guests were left confused and staff appeared idle. The ongoing issue of birds entering indoor dining areas further detracts from the experience. While food quality is generally good, prices are high compared to better local alternatives. Water pricing is excessive, especially given prior communication suggesting it would be complimentary. In a hot climate, the lack of accessible free water feels particularly unreasonable. Overall, while the property is visually impressive, service shortcomings significantly undermine the experience. With stronger leadership and clearer standards, the hotel has potential, but currently falls short of expectations."

"Exelent "

"Clean, friendly, great food. Reception staff were excellent "

"Beautiful new hotel apartments, very nice staff, excellent spot and convenient access to Radisson Blu on beach. "

"Great location and friendly staff, looks directly at the wave. 8/10"

"The hospitality that you experience here is amazing. They were so helpful and accommodating. Had a fan delivered to my room after purchasing it in another city. The chef is very skilled and generous with his knowledge. The property is beautiful and well cared for. I am happy to recommend this place to any travellers"