10/10 Excellent
Janet, Spokane Valley
Feb 18, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time staying at Costa Hollywood over a period of 5 years. We have seen changes over that time of course. I am glad the Costa Hollywood has been able to maintain a high quality after the impact of national shutdowns. There seemed to be more people traveling and staying at the Costa than in 2022. We enjoy the spacious rooms with balconies and ocean views. The close location to the beautiful beach and restaurants is hard to beat! The only Costa restaurant is on the rooftop with the pool. We noticed that there were more families with children using the pool. At times it was difficult for us to access the pool. Sadly, we gave up trying to access the hot tub. It was constantly full. The rules for the rooftop area are posted but no one is enforcing the rules. We have stayed at hotels that offer adults only hours for pool & hot tub. It might be a good idea for this property. We also witnessed children eating food in the pool. During our stay this year we were given a towel voucher that had to be given to the person in charge of towels in the courtyard on the first floor. There used to be nice plentiful towels on the rooftop available. I don't know if they restrict the general public customers from using the pool. The towels we exchanged each day are not the quality or absorbency of the ones they used to have. We didn't use the restaurant at all. 2 years ago we were told that we couldn't charge food or drink to our room. We preferred to dine at nearby restaurants.
Janet
Stayed 8 nights in Feb 2024