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Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

Property class: 3
3-star hotel in Landen

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Photo gallery for Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

A row of townhouses with a covered front porch, brick facade, and a well-maintained lawn.
A swimming pool with inflatable toys and a barbecue grill in the background.
A hotel room with a red sofa, a wooden dining table with four chairs, a bed with white bedding, and a colorful painting on the wall.
A hotel room with a dining table, a sofa, a bed, and a bathroom visible through an open door.
A compact kitchen with a refrigerator, stove, microwave, and wooden cabinets.

Reviews

4.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
9369 Waterstone Blvd, Loveland, OH, 45249
  • Place, Governor's Plaza
    ‪18 min walk‬
  • Place, Kings Island
    ‪7 min drive‬
  • Place, Paycor Stadium
    ‪27 min drive‬
  • Airport, Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪43 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

A hotel room with a bed, a TV, a desk, a chair, and a window with curtains.

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking

A hotel room with a bed, a TV, a desk, a chair, and a window with curtains.

Studio Suite, 1 Queen Bed, Non Smoking

  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking

A hotel room with a bed, a television, a microwave, and a wooden cabinet.

Studio Suite, 1 Queen Bed, Non Smoking

  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

A hotel room with a bed, a television, a microwave, and a wooden cabinet.

Suite, 2 Queen Beds, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

A hotel room with a red sofa, a wooden dining table with four chairs, a bed with white bedding, and a colorful painting on the wall.

Suite, 2 Queen Beds, Non Smoking

  • 450 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Tub w/ Grab Bars)

A hotel room with a bed, a TV, a desk, a chair, and a window with curtains.

Suite, 2 Queen Beds, Accessible, Non Smoking (Tub w/ Grab Bars)

  • 400 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

A hotel room with a bed, a television, a microwave, and a wooden cabinet.

Studio Suite, 2 Queen Beds, Non Smoking

  • 400 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Loveland

Landen stay.Your stay at this Landen hotel places you within 3 miles (5 km) of Governor's Plaza and Deerfield Towne Center. Also, Regal Deerfield Town Center is within 3 miles (5 km) and Kings Island is within 6 miles (10 km).

What's nearby

  • Governor's Plaza - 18 min walk - 1.0 mile
  • Kings Island - 7 min drive - 5.4 miles
  • Liberty Center - 15 min drive - 11.4 miles
  • Great American Ball Park - 27 min drive - 24.6 miles
  • Paycor Stadium - 27 min drive - 25.1 miles

Getting around

  • Cincinnati Union Terminal - 29 min drive
  • Cincinnati-Northern Kentucky Int'l Airport (CVG) - 44 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min drive
  • ‪Raising Cane's Chicken Fingers - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Burger King - ‬18 min walk
  • ‪Dutch Bros - ‬4 min drive

About this property

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

3-star hotel in Landen
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available daily. Barbecue grills, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason. Self parking is free.

This 3-star Loveland hotel is smoke free.

  • 94 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offers 94 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 37-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 8:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Lever door handles
  • Null
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. The property is professionally cleaned.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott TownePlace Suites Cincinnati Northeast
TownePlace Suites Marriott Cincinnati Northeast
TownePlace Suites Marriott Hotel Cincinnati Northeast
TownePlace Suites Marriott Cincinnati Northeast Aparthotel
TownePlace Suites Marriott Cincinnati Northeast/Mason Aparthotel
TownePlace Suites Marriott Northeast/Mason Aparthotel
TownePlace Suites Marriott Cincinnati Northeast/Mason
TownePlace Suites Marriott Northeast/Mason
TownePlace Suites by Marriott Cincinnati Northeast
Towne Suites riott eastMason
Hawthorn Suites by Wyndham Cincinnati Northeast/Mason
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Hotel
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Loveland

Frequently asked questions

How close is Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason to the airport?

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason is 17.4 mi (29-min drive) away from the Hamilton, OH (HAO-Butler County Regional) airport, the closest popular airport to the property.

How much does it cost to stay at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason?

As of Nov 3, 2026, prices found for a 1-night stay for 2 adults at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason on Nov 4, 2026 start from $77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason have an airport shuttle?

Airport shuttle services are not available at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason.

Does Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offer free breakfast?

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offers free buffet breakfast on weekdays between 6:00 AM and 8:00 AM and weekends between 7:00 AM and 9:00 AM.

Is there a casino at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason?

No, there is no casino at this hotel, but Miami Valley Gaming (23-min drive) is nearby.

What time is check-in at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. A fee applies for early check-in.

Is there free parking at Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason?

This hotel offers free self parking.

Does Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason have a pool?

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason features a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason have a spa?

There are no spa services available at this hotel.

How close is Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason to downtown Loveland?

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason is 3 mi away from Loveland.

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Reviews

Reviews

4.0
Rating 10 - Excellent. 6 out of 62 reviews
Rating 8 - Good. 3 out of 62 reviews
Rating 6 - Okay. 5 out of 62 reviews
Rating 4 - Poor. 16 out of 62 reviews
Rating 2 - Terrible. 32 out of 62 reviews

4.0/10

Cleanliness

4.2/10

Staff & service

3.0/10

Amenities

3.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness
Disliked: Staff & service
Our room was clean. We will use this hotel again when in this area.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice size. The amenities were unavailable. Your main hotel necessitates was no where found rooms.Hotel seemed to be under construction under construction. We had a lot of family stay and was all separated from each other.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dusty. Seems like they spot cleaned just enough for guest. Staff was very rude. Air conditioning was horrible 😫.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m just saying that good
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no towels nor dishes
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a big lie the pool had no water in it the room was a sweet but everything was damp the floors the couch the bed covers. We had to look for someone for a hour and a half to find shets and a pillow for the stained pullout couch. Stay away!!!!
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pass this one up, privately owned. pictures are misleading. Very dated and not clean. Pool was not accessible for use either
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big so having enough room was nice. A tv was broke in one bedroom- cracked and laying on a broken table. Told front desk and all that was said was yeah we know. Stains on everything. Not enough pillows. No hand wash or body wash
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beat, tattered, busted, dirty, unkempt. Broken doors made getting to your room difficult, breakfast area was filthy, everything needs paint. TV did not work, could not be fixed, coffee was terrible. This is one of the worst places I have ever stayed. Steer clear
Stayed 5 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn’t have any of the amenities listed. Heat and tv broken. No pots or pans for kitchen. The refrigerator had food in it. Staff was not helpful nd made excuses. It was a total or 25 people in our party and every room was missing everything. It was issues just to get towels. DO NOT BOOK
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service
Not a great place to stay. The check in process was long. Be prepared for a $100 deposit. Property is below average. The room was clean but very dated. The carpet was dirty and there were burn marks on the desk. Not what I expected from a Wyndham property.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a dump. Everything is old and dirty. Two nights stay and did not see any maids throughout the hotel. The cleaning carts remain at the same place from the first night to until we left on the third day. Our room was never clean daily. Never again at any place of this establishment.
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Whole property smelled like smoke. Walking out the entrance there’s employees smoking all the time, didn’t eat the breakfast because it was like non existent. Pillows are flat folded it three times and still flat. Only good thing was the AC and space of the room
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty with no toiletries. The desk person and his father smoked outside the entrances. Breakfast was awful. Front desk said before booking they provide pots and pens but after booking there was nothing in the kitchen inspite of repeated request One day breakfast was closed. The pictures for suite are deceiving
Stayed 6 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE! I have never seen a hotel in such poor condition. The AC controllers were either missing or hanging off the walls and not functional, the curtains over the AC had a few inches of black mold/mildew, the floors had paint splatters, the rooms smelled bad. The beds were not completely made. The couch cushions were on the floor. We were shown three different rooms and all of them were in terrible condition. The floors in the hallways look like they haven't been vacuumed in ages. The area itself felt very unsafe. We arrived at 1am and there was a large group of men wandering around. I don't know how this place is passing inspections and is still in business.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel because the room had a kitchen, there where nothing to cook with dishes that were there were dirty, so we ended up having to eat out when I had budgeted for grocery shopping and cooking meals at the hotel , the first morning there was no breakfast and the other two mornings the breakfast was nothing to write home about some scrambled eggs sausage and OJ coffee but no flavored creamer no fruits or cereals no yogurt no other options like other hotels and then the biggest thing that almost ruined the whole trip was that I booked because the hotel was suppose to have a pool but it was out of order the whole time and the owner lied upon check in promising it would be open the next day
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with this property. It was run-down, dirty, and in serious need of updates. The room was unclean and appeared as though it had not been properly cleaned after the previous guests checked out—the dishwasher still contained dirty dishes when we arrived. The hallways were also poorly maintained, with housekeeping carts left sitting in the same place throughout our entire two-night stay. Overall, the property felt neglected and lacked basic cleanliness standards. I would not recommend staying here. Consider yourself warned.
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived from a long drive at 2pm and asked if we could check in early. We were told No. Came back at 3 and no one was around. Had to wait 15 minutes for someone to show up. And the guy that did was not very nice. He was very rude, especially to the young lady he was training. Got to our room through the stench of marijuana and walked in to our room and into the kitchen. Something was spilled on the tile in the kitchen and was not cleaned up. The trash cans in the room had not been emptied from the previous visitors.went to sit on the couch and the cushions sink down into the fold out bed. Couldn’t sit on that. The other chair was damp and nasty. Had a decent looking pool but it was closed and didn’t get to swim. Was just so disappointed in everything that we left after one night even though I paid for two nights.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property outside is pretty and in a nice neighborhood. The pool was not open. Not a big deal for us as we were going to Kings Island and they have the water park. The room was a huge disappointment. The floor was not swept and there were dead bugs on the kitchen floor. Sticky spots on the carpet. Broken TVs. No shade on one of the lamps. And the worst part... NO SOAP! For washing hands, the shower, or for the dishes. The Breakfast room only had 4 things: cereal, plain white toast (with no butter or jelly), scrambled eggs, and sausage links. Thats it. They had coffee no other drinks. Overall I would not recommend this hotel. You can tell its under new owners and they are trying but sadly its just not up to expectations. Stayed July 16th, 2026.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff worked hard to rectify the conditions, it was an awful experience. Waited over 2 hours for the room to be cleaned, it was 8:00 PM. Due to the overzealous 2 hour cleaning the room reeked of bleach and the carpet was soaking wet. There were no other rooms available and because we booked through this 3rd party, there was no refund. I felt like this was an extenuating circumstance and not our fault, and the hotel or this platform should have made this right. Learned my lesson about 3rd parties. Never again.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I prepaid for our room, nearly 300 dollars. We arrived and where informed of a surprise deposit fee of 150 dollars. The pool was closed, they say they offer breakfast yet they had no breakfast because "the truck didn't come" said management. They couldn't even offer us coffee because they had no coffee cups. They stated "they forgot to order cups". There was only one staff member who was pleasent and she was a house keeper. Our room had COCKROACHS. Most of the staff members were ALWAYS outside smoking cigarettes right next to the entrance and scrolling in their phones. We had 6 kids with us and we couldn't walk in or out without breathing in cigarette smoke and mind you one of our kids is only 3 month old. I will never again use Expedia or reserve a room at this location or any hotel with a name similar to this. They also where doing construction in another room so the hallway was filled with furniture and they thought it was a good idea to bang around after 10pm doing construction.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, the bed was comfortable but the room and everything inside of it was filthy. Like I wiped the floor with a washcloth because I got it wet, I didn't want wet socks later... The cloth was disgusting dirty. Turned black dirty ...That floor hadn't been mopped in at least a month. Saw roaches, and everything including TV's, lights and fire detectors were defective. I really wanted to like this place but when I told the staff about my stay their response was " They don't eat much" talking about the roaches, and then blamed the pest control.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Do Not Stay! Don’t even risk it! No working pool, empty & under construction as was the whole property. Good luck getting through the hallways. Rooms were gritty dirty, icky foot prints in tub, leaky faucets spray all over countertop & what looked like mold in a lot of places! Floor was so bad we kept our shoes on. Furniture & appliances are dirty & broken, coffee pot was a he** no! Breakfast was to scary to eat & they couldn’t even provide coffee cups for coffee they made. Pulled an extra pillow from the closet & it stunk like men’s cologne so bad it couldn’t be used. SO much wrong with this place nothing but a complete demo will help. John at the front desk was great but the manager on site was not. He lied about being on site when Expedia called to talk with him, he was standing in front of us!
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I chose this hotel for 3 reasons; location to Kings Island, free breakfast, and pool for the kids. This place only delivered on one of those items... Be prepared for an extra $100 deposit that is not included when booking through 3rd party...will be mindful of this next time. POOL IS EMPTY- guy said they've been working on it since April. Hotels.com should really update the property to say the pool is closed. I unfortunately didn't read reviews before booking but my husband confirmed that the breakfast was not up to any kind of standards, Drink dispenser was in pieces. Empty containers with little else to choose from; causing us to spend more money on 2 days of breakfast rather than be able to enjoy the 'free' breakfast that came with our booking cost. Linens/towels were laughable...there were no extra linens for the pull out couch except for one blanket we laid down on top of the mattress for the kids- thank goodness they brought their own blankets to cover up with. There were literally 2 towels for 6 of us. Thankfully we just had a short stay and didn't need to ask for more but I doubt we would have gotten them. I don't even want to get into the checkout process but it was strange... Location was about the only redeeming quality and the actual beds were comfortable.
Stayed 2 nights in Jul 2026

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