2/10 Terrible
Danny
Traveled with group
Jul 30, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon entering our room, we were immediately met with the strong odor of cigarettes and marijuana smoke. I brought this to the attention of the front desk, but the staff member I spoke with refused to relocate us, simply stating, "We can't control what other guests do." I found this response unhelpful and dismissive.
In addition:
Our room was not serviced until Saturday, and only after I mentioned it. The staff member I spoke with appeared indifferent to the issue.
The bed linens and towels were stained (photo attached).
The air conditioning unit was extremely loud, making it difficult to sleep.
The television was not working initially, though I do want to commend your maintenance staff, who resolved that issue and were very professional.
Overall, the experience was extremely disappointing and did not reflect the standard we expected. It felt more like a low-budget Motel 6 than the property we thought we had booked. I voiced these concerns again during checkout, but unfortunately, the staff member was dismissive, spoke over me, and did not seem willing to listen or assist.
Danny
Stayed 3 nights in Jul 2025
