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"I would not recommend this hotel to anyone, but especially not to adults traveling without children. There were bugs in my room that were not cleaned up by housekeeping. My drinking water was not replaced. I only had one towel changed. Mostly it felt like a factory or an assembly line. Staff seemed to shuffle me from one station to another, with few being actually helpful or interested in my questions. Some of the staff were lovely. But they were sadly overshadowed and outnumbered by staff that were outwardly judgmental. I got side eye and spoken to with an undercurrent of disdain and condescension - all with fake smiles and the appearance of helpfulness. For example, around 4pm I asked someone about getting a boxed lunch for the next day. He literally rolled his eyes and said I missed the window, I needed to book that 24 hours in advance and he couldn’t help me anyway because that was the restaurants job. My first night at dinner a DJ appeared around 8pm, a disco ball came down from the ceiling, and colored spot lights started swirling around. Children - most without a parent in sight - appeared and started yelling with joy and running around. When I inquired about other restaurant options that were maybe more low key, without booming dance music, and fewer wild children, I was told with a laugh, a flip of the hair, and evil eyes… but this is a family resort!! For the price point of this hotel, the lack of customer service was unacceptable. "

"When I landed, the shuttle was relatively easy to find, and I didn’t have to wait very long for it to turn up. The ride to the property was super quick, as it’s very conveniently located to MRU - around 5 minutes drive. Checkin was fast, and efficient and the lady at the front desk was lovely and seemed genuinely happy to be there. In my post flight haze, I forgot to take a note of her name. That being said, all the staff I interacted with were really nice people. The rooms are a decent size, and there was decent water pressure and plenty of hot water. The buffet breakfast was plentiful and delicious. There’s always a temptation to gorge oneself on the wide array of food provided but I restrained myself. I’d definitely stay there again should the need arise. "

"wonderful experience"

"Our 2nd visit to this hotel as we found it great value for a fun and also relaxing family holiday. We loved the Beach location where you wander straight down from the hotel - and enjoy your all Inclusive drink here too. Sit and relax with gorgeous view of the ocean or take a dip in the crystal clear Sea. Blue Bay is such a perfect spot for snorkelling , straight from the shore you can see the marine life . We loved spotting all the fish, my daughter favourite being the 'Minecraft fish' (box fish). Also make sure to take advantage of the complimentary glass bottom boat trip further out into the Bay. The staff were fantastic, from check in to The Bar servers, waiting team in the restaurant and cleaning crew . Many of the servers recognised us from previous years and were once again friendly and helpful. They particularly took time with the Kids to ensure they were happy! The Hotel manager also took time to sit with us and talk about how we were enjoying the holiday. Mostly I have to mention the Club Coralia entertainment team, Yoan & Emmanuelle who absolutely made the holiday! Their efforts and enthusiasm which is recognised a genuine passion for what they do gave the kids the most wonderful experiences and memories they will cherish forever. Nothing was too much for them and they constantly went out their way to ensure the kids (and grown ups) were having a good time- even happily being chased and pushed fully clothed into the pool! Their kindness and warm smiles. Mostly I "

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"Outstanding breakfast and dinner. "