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Sercotel Ayala Bilbao

4.0 star property
4-star adults-only hotel near Guggenheim Museum Bilbao, connected to a rail/subway station

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Photo gallery for Sercotel Ayala Bilbao

Superior Room | Down comforters, minibar, in-room safe, individually decorated
Junior Suite | Down comforters, minibar, in-room safe, individually decorated
Front of property
Hallway
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
Canciller Ayala, Bilbao, 48008
  • Plaza Moyua
    ‪6 min walk‬
  • Guggenheim Museum Bilbao
    ‪11 min walk‬
  • San Mames Stadium
    ‪3 min drive‬
  • Bilbao (BIO)
    ‪12 min drive‬

Room options

View all photos for Basic Room

Basic Room | Down comforters, minibar, in-room safe, individually decorated

Basic Room

  • 151 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually decorated

Classic Double Room

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Down comforters, minibar, in-room safe, individually decorated

Junior Suite

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room

Classic Twin Room | Down comforters, minibar, in-room safe, individually decorated

Classic Twin Room

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Down comforters, minibar, in-room safe, individually decorated

Superior Room

  • 312 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

About the neighborhood

Bilbao

City center stay.Your stay at this Bilbao City Centre hotel places you within 2 miles (3 km) of Guggenheim Museum Bilbao and San Mames Stadium. Ensanche and Church of the Sacred Heart are also within half a mile (1 km).

What's nearby

  • Plaza Moyua - 7 min walk - 0.4 miles
  • Plaza Nueva - 10 min walk - 0.5 miles
  • Ribera Market - 13 min walk - 0.7 miles
  • Guggenheim Museum Bilbao - 14 min walk - 0.8 miles
  • San Mames Stadium - 20 min walk - 1.1 miles

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪NKO Eneko Restaurant - ‬3 min walk
  • ‪Arrese - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Monterrey - ‬3 min walk
  • ‪Bilbao Berria - ‬4 min walk

About this property

Sercotel Ayala Bilbao

4-star adults-only hotel near Guggenheim Museum Bilbao, connected to a rail/subway station
Public spaces have free WiFi. Business amenities include a meeting room and coworking spaces. A library, a vending machine, and multilingual staff are also featured at Sercotel Ayala Bilbao.

This 4-star Bilbao hotel is smoke free.

  • 61 guestrooms or units
  • Built in 2019
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • 1 conference room
Sercotel Ayala Bilbao offers 61 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 50-inch flat-screen televisions come with digital channels. Bathrooms include bidets, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Spanish

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  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,000 reviews
$138 nightly
The price is $152
Jun 15 - Jun 16
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 15 per person

Things to do

  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • 50-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

How close is Sercotel Ayala Bilbao to the airport?

Sercotel Ayala Bilbao is 8.6 mi (15-min drive) away from the Bilbao Airport (BIO) airport, the closest popular airport to the property.

How much does it cost to stay at Sercotel Ayala Bilbao?

As of May 22, 2025, prices found for a 1-night stay for 2 adults at Sercotel Ayala Bilbao on Jun 1, 2025 start from $164.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sercotel Ayala Bilbao have an airport shuttle?

Airport shuttle services are not available at Sercotel Ayala Bilbao.

How close is Sercotel Ayala Bilbao to the beach?

This hotel is 6.9 mi (18-min drive) from Solarium-Zona de Pesca Los Cargaderos and 7.9 mi (17-min drive) from Playa de la Bola. Don't forget your sunscreen!

Does Sercotel Ayala Bilbao offer free breakfast?

Free breakfast isn’t provided at Sercotel Ayala Bilbao, but buffet breakfast is offered for a fee of EUR 15 per person. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a casino at Sercotel Ayala Bilbao?

No, there is no casino at this hotel, but Gran Casino Bilbao (2-min walk) is nearby.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; Check-in end time: anytime.

Is there free parking at Sercotel Ayala Bilbao?

Free parking is not available at this hotel.

Does Sercotel Ayala Bilbao have a pool?

Sercotel Ayala Bilbao does not have a pool.

Does Sercotel Ayala Bilbao have a spa?

There are no spa services available at this hotel.

How close is Sercotel Ayala Bilbao to downtown Bilbao?

Sercotel Ayala Bilbao is 0.3 mi away from Bilbao.

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 296 out of 431 reviews
Rating 8 - Good. 104 out of 431 reviews
Rating 6 - Okay. 24 out of 431 reviews
Rating 4 - Poor. 4 out of 431 reviews
Rating 2 - Terrible. 3 out of 431 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

gordon hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere
Stayed 2 nights in Feb 2025

10/10 Excellent

Herbert

Stayed 2 nights in Feb 2025

10/10 Excellent

Herbert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Stayed 1 night in Oct 2024

10/10 Excellent

Corey, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to Bilbao and Sercotel Ayala is a place I would return to in a heartbeat. Conveniently located, there's plenty to see within a 15 minute walk, and a multi-level shopping center just across the street is ideal to grab whatever you might need. The room was good sized, comfortable, and reasonably priced. Andrea (at the front desk) deserves special recognition for her outstanding efforts, helping with directions and giving very specific/helpful recommendations about the city and all it has to offer. There's plenty to see and do in Bilbao, and this hotel serves as a perfect "base camp" from which to explore!
Stayed 4 nights in Jan 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

Very pleasant staff. Good hotel in an excellent location. Good value.
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Stayed 5 nights in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Great service from receptionist Close proximities to most amenities
Stayed 5 nights in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist are most friendly and helpful They can all speak English fairly well It is close to all amenities
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, comfortable no frills

The staff were very helpful with restaurant recommendations & directions. It’s right in centre of things so great for exploring. Clean & comfortable no frills hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I am currently traveling around Spain staying at many hotels and the front desk staff was so far the kindest and highly professional.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Meh

Meh. A fine hotel - clean but with such little character. I don’t understand how this is a 4* hotel. Rooms were basic, small and had no character. But it is in a good location, clean and convenient.
Stayed 2 nights in Oct 2024

8/10 Good

Wouter

Traveled with partner
Liked: Cleanliness, staff & service
We waren erg tevreden met ons verblijf. Het ontbijt was uitstekend. Het personeel was erg vriendelijk, wat voor ons erg belangrijk was omdat dit in de rest van de stad absoluut niet het geval was. Enige kleine minpuntje, was dat onze televisie niet naar behoren werkte. Er was een chromecastfunctionaliteit, maar die werkte niet met onze toestellen.
Stayed 4 nights in Oct 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We arrived early by bus and the receptionist was able to get us into a room early. Room was small but adequate. The available room was a handicapped room and I can see how it would be adequate for a wheelchair user. Quiet stay
Stayed 1 night in Oct 2024

8/10 Good

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms
Stayed 2 nights in Sep 2024

10/10 Excellent

Iveta, Chula Vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in center of the city. Walking distance to shopping, dining, train station, metro, buses stops. Staff is very friendly and accommodating. Breakfast buffet had a satisfactory selection. Room was on a smaller size but well furnished and bed was very comfortable. Stayed in the hotel already twice and will stay again next time I visit the city.
Stayed 14 nights in Sep 2024

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Harish

Stayed 2 nights in Oct 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good business hotel. No real amenities, gym/bar etc but perfect location and really quiet and clean rooms. Would choose this hotel again if I travelled to Bilbao
Stayed 4 nights in Sep 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024

6/10 Okay

Ramon

Liked: Cleanliness
Disliked: Staff & service, amenities
Self service everything
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

This is a very nice hotel situated close to everything interesting in Bilbao. My room was small, but it was good enough for my needs and it was clean. I would definitely stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Mark Gordon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel right next to a major transport hub, but located on a quiet side street. Very friendly and helpful staff and a good breakfast. The only minor criticism is that there were some large silver industrial pipes/chimneys outside my window that were noisy enough to mean you had to keep the window shut, but this would only be an issue in a minority of the rooms. Overall, good hotel and decent value for money.
Stayed 3 nights in Sep 2024