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Sercotel Ayala Bilbao

4.0 star property
4-star adults-only hotel near Guggenheim Museum Bilbao, connected to a rail/subway station

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Photo gallery for Sercotel Ayala Bilbao

Down comforters, minibar, in-room safe, individually decorated
Front of property
Down comforters, minibar, in-room safe, individually decorated
Daily buffet breakfast for a fee
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
Canciller Ayala, Bilbao, 48008
  • Place, Plaza Moyua
    ‪6 min walk‬
  • Place, Plaza Nueva
    ‪8 min walk‬
  • Place, Guggenheim Museum Bilbao
    ‪11 min walk‬
  • Airport, Bilbao (BIO)
    ‪15 min drive‬

Room options

Basic Room

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

Classic Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

Classic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Bilbao

City center stay.Your stay at this Bilbao City Centre hotel places you within 2 miles (3 km) of Guggenheim Museum Bilbao and San Mames Stadium. Ensanche and Church of the Sacred Heart are also within half a mile (1 km).

What's nearby

  • Ensanche - 1 min walk - 0.0 miles
  • Gran Casino Bilbao - 2 min walk - 0.1 miles
  • Plaza Moyua - 6 min walk - 0.4 miles
  • Plaza Nueva - 8 min walk - 0.5 miles
  • Guggenheim Museum Bilbao - 11 min walk - 0.6 miles

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 20 min drive

Restaurants

  • ‪NKO Eneko - ‬5 min walk
  • ‪Burger King - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Mo'r O'rless - ‬5 min walk
  • ‪Bar Ledesma - ‬3 min walk

About this property

Sercotel Ayala Bilbao

4-star adults-only hotel near Guggenheim Museum Bilbao, connected to a rail/subway station
Public spaces have free WiFi. Business amenities include a meeting room and coworking spaces. A library, a vending machine, and multilingual staff are also featured at Sercotel Ayala Bilbao.

This 4-star Bilbao hotel is smoke free.

  • 61 guestrooms or units
  • Built in 2019
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • 1 conference room
Sercotel Ayala Bilbao offers 61 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 50-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bidets, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

Room amenities

Entertainment

  • 50-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

How close is Sercotel Ayala Bilbao to the airport?

Sercotel Ayala Bilbao is 8.6 mi (20-min drive) away from the Bilbao Airport (BIO) airport, the closest popular airport to the property.

How much does it cost to stay at Sercotel Ayala Bilbao?

As of May 27, 2026, prices found for a 1-night stay for 2 adults at Sercotel Ayala Bilbao on Jun 7, 2026 start from $142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sercotel Ayala Bilbao have an airport shuttle?

Airport shuttle services are not available at Sercotel Ayala Bilbao.

How close is Sercotel Ayala Bilbao to the beach?

This hotel is 7.5 mi (22-min drive) from Solarium-Zona de Pesca Los Cargaderos and 7.9 mi (21-min drive) from Playa de la Bola. Don't forget your sunscreen!

Does Sercotel Ayala Bilbao offer free breakfast?

Free breakfast isn’t provided at Sercotel Ayala Bilbao, but buffet breakfast is offered for a fee of EUR 20 per person. It's available on weekdays from 7:00 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a casino at Sercotel Ayala Bilbao?

No, there is no casino at this hotel, but Gran Casino Bilbao (2-min walk) is nearby.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; Check-in end time: anytime.

Is there free parking at Sercotel Ayala Bilbao?

Free parking is not available at this hotel.

Does Sercotel Ayala Bilbao have a pool?

Sercotel Ayala Bilbao does not have a pool.

Does Sercotel Ayala Bilbao have a spa?

There are no spa services available at this hotel.

How close is Sercotel Ayala Bilbao to downtown Bilbao?

Sercotel Ayala Bilbao is 0.3 mi away from Bilbao.

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 377 out of 565 reviews
Rating 8 - Good. 150 out of 565 reviews
Rating 6 - Okay. 30 out of 565 reviews
Rating 4 - Poor. 5 out of 565 reviews
Rating 2 - Terrible. 3 out of 565 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Our third stay. I always ask for the same room and they always deliver. Great sleep. Great staff
Stayed 1 night in Feb 2026

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
Clean modern hotel with a great location
Stayed 1 night in Feb 2026

10/10 Excellent

Andrew

Stayed 3 nights in Nov 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and helpful comfortable bed and good location
Stayed 1 night in Nov 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, room was clean and refreshed daily. I asked for a hot water kettle and it was brought up 20 minutes later. Room ha individual AC/heating and blackout curtains that did keep the light out. They have a breakfast buffet which seems like a good deal at 11 euro (prepaid, regular 17) but I am not a breakfast person. Great location, too.
Stayed 3 nights in Nov 2025

10/10 Excellent

rogelio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location staff and room were great .
Stayed 2 nights in Nov 2025

10/10 Excellent

Aaref, Essex

Stayed 4 nights in Oct 2025

10/10 Excellent

Mark A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location for exploring the city either by foot or public transportation. The room was comfortable and met our needs.
Stayed 7 nights in Oct 2025

8/10 Good

Gerald

Stayed 1 night in Oct 2025

10/10 Excellent

Takaaki

Stayed 1 night in Oct 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel in a good location close to the old town & train station. Good sized rooms, very clean & quiet, spotless bathroom. Very friendly & helpful staff. Would stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very near rail station and old town. The breakfast was very good for 11 euro's
Stayed 1 night in Oct 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C was fine as well the breakfast
Stayed 6 nights in Sep 2025

8/10 Good

Niamh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located near the main shopping district and in walking distance of the main attractions of the city. Our room was modern and clean.
Stayed 2 nights in Oct 2025

8/10 Good

Dafna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and clean and the staff is very kind and helpful. The hotel is in an excellent location, at a walking distance from many attractions. However, the hotel is not a typical 4 stars hotel. Many facilities as a bar, specious lobby or fitness room are missing. Overall we enjoyed our stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Gurinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Location is superb very close to the metro station, shopping centre and most attractions are walkable. Breakfast has a great selection of food & drinks. Staff very friendly and helpful. Would definitely stay here again
Stayed 4 nights in Sep 2025

10/10 Excellent

Abelardo, WESTON

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel. Walkable to main areas. Nice and clean room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Niamh

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, very clean. Location is perfect for getting around Bilbao.
Stayed 4 nights in Sep 2025

10/10 Excellent

John Paul

Stayed 1 night in Sep 2025

10/10 Excellent

Javier, Scarsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniela

Stayed 3 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 1 night in Sep 2025

8/10 Good

James

Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sercotel Ayala is in an excellent location being convenient for both the old town and other attractions such as the Guggenheim. Our room was spacious and very quiet despite facing the street. Pleasant staff. We didn’t have the hotel breakfast. Would happily stay again.
Stayed 3 nights in Aug 2025