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Chula Vista Resort, Trademark Collection by Wyndham

3.5-star property
2501 River Rd, Wisconsin Dells, WI 1-855-201-7819
3.6 out of 5
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See all 27 travelocity Reviews

"I booked a 2 night stay. When I checked in they downgraded me to a different room other than I booked. The room I stayed in the first night had missin ... " More

By a verified traveler on Thu 30 Dec 2021

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Hotel Description

Family-friendly 3.5-star resort near Chula Vista Waterparks

Heart of Wisconsin Dells

With a stay at this Wisconsin Dells resort, you'll be steps from Cold Water Canyon Golf Course and within a 10-minute walk of Chula Vista Waterparks. Also within 9 miles (15 km) are Noah's Ark Waterpark and Crystal Grand Music Theater.

18-hole golf course

This resort features a golf course, free water park access, and a full-service spa. There's fun for all ages with a lazy river and a children's club, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 5 restaurants and perks like free WiFi.

Suite, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$140* Per night/room Feb 5 - Feb 6

Loft, Multiple Beds, Non Smoking, Golf View

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Junior Suite, 2 Queen Beds, Non Smoking, River View (Condo)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 3 Bedrooms, Non Smoking, River View

Bed Count 4 Queen Beds Maximum Occupancy 14 Max

Deluxe Condo, 2 Bedrooms, Non Smoking, River View (2 Queen Beds and 1 King Bed)

Bed Count 2 Queen Beds Maximum Occupancy 10 Max

Junior Suite, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Chula Vista Resort, Trademark Collection by Wyndham ratings based on 27 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chula Vista Resort, Trademark Collection by Wyndham

Everyone (9) Couples (2) Family (8)
1 out of 5

Posted by , from MInneapolis on Aug 21, 2022

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5 out of 5
It was great

Posted by on Feb 17, 2022

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Comment from Hotel Management

Feb 19, 2022 by General Manager

Dear Esmeralda, It is wonderful to see that you enjoyed your time with us at Chula Vista Resort, Trademark Collection by Wyndham. Thank you for your outstanding rating, and we hope you will come back to see us again soon! Guest Services Team

3 out of 5
I booked a 2 night stay. When I checked in they downgraded me to a different room other than I booked. The room I stayed in the first night had missing items, no lights in the loft, and the bed frame broke during the stay. Customer service, front desk, did not do a good job answering the phone. I visited the front desk multiple times. I did not want to stay for the second night. I ended up switching rooms. Upon my surprise, they placed me in the room that I booked. I was very satisfied the second night when I was in the nice villa that I had booked and paid for.

Posted by on Dec 30, 2021

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Comment from Hotel Management

Jan 3, 2022 by General Manager

Dear Nicole, Thank you for sharing your experience. We apologize for any issues with your first room, but we're happy to hear your second met your expectations. We will speak with our front desk team about your situation to avoid this from happening again. Many thanks for your helpful feedback. Guest Services Team

5 out of 5
Property was family friendly for all ages. Lots of meal choices. Location was close to wineries and main down town area.

Posted by , from Shakopee on Oct 25, 2021

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Comment from Hotel Management

Oct 27, 2021 by General Manager

Dear Anna, It was our pleasure to provide you with convenient, family-friendly accommodations. We're glad you enjoyed your visit, and we invite you to stay at Chula Vista Resort, Trademark Collection by Wyndham again should you be back in the area. Guest Services Team

3 out of 5

Posted by on Sep 29, 2021

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5 out of 5
I did like everything, it was a pleasure be there!

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 4, 2021 by General Manager

It's a delight to hear that you had a wonderful stay with us at Chula Vista Resort, Trademark Collection by Wyndham. We look forward to wearing another highly rated stay, and we can't wait to welcome you back the next time you're in town. Guest Services Team

4 out of 5
I think they could have done better to put an actual fitted sheet on a king bed, assign parking to suites instead of just letting anybody park wherever they want. Also stains on the floor, broken drawer in our fridge, and remote missing in all rooms but the double queen. I It was very difficult to get extra blankets and pillows delivered or clean towels on our second day there we there. We had to call down twice for both things in order to get it delivered. Last thing, check in lady was amazing!!!!

Posted by on May 31, 2021

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5 out of 5
Everything was cool

Posted by on Apr 25, 2021

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4 out of 5

Posted by on Feb 21, 2021

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5 out of 5

Posted by on Nov 8, 2020

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Comment from Hotel Management

Dec 8, 2020 by Chula Vista Management

Thank you for your review, - we appreciate you taking the time to share with us your feedback.

About the Chula Vista Resort, Trademark Collection by Wyndham

Location 2501 River Rd, Wisconsin Dells, WI 53965

Renovations + Closures

The following facilities are closed on Tuesday, Wednesday, and Thursday:

  • Indoor pool

The following facilities are closed on Tuesday and Wednesday:

  • Full-service spa

Property Features

As a guest of Chula Vista Resort, Trademark Collection by Wyndham, you'll find a full-service spa, a golf course, a complimentary water park, and 3 spa tubs. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this resort measures 120000 square feet (11148 square meters) and includes a conference center. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Chula Vista Resort, Trademark Collection by Wyndham. Smoking is allowed in designated areas at this 3.5-star Wisconsin Dells resort.

  • 620 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • 120000 sq ft of conference space
  • 11148 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 1
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Wisconsin Dells Station (6.6 km / 4.1 mi)

Room Amenities

Chula Vista Resort, Trademark Collection by Wyndham offers 620 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Wisconsin Dells resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (heating)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Market Fresh Buffet - This buffet restaurant serves breakfast, lunch, and dinner.

Kaminski Bros Chop House - This restaurant serves dinner only. Open daily.

Margaritas Mexican Cantin - This theme restaurant specializes in Mexican cuisine. Open select days.

The Tavern Restaurant - This diner specializes in American cuisine and serves lunch and dinner. Open select days.

Luigis Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 3 spa tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Golf driving range on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Rock climbing nearby
  • Cave exploring/spelunking nearby
  • Volleyball on site
  • Ropes course on site
  • Ziplining on site
  • Horse riding nearby
  • Sledding nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby

Spa Services

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 40.00 per accommodation, per stay (varies per unit)
  • Resort fee: USD 33.66 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Shuttle service
  • Business center/computer access
  • Phone calls
  • In-room coffee
  • Self parking
  • Parking
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.95 per person (approximately)
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chula
  • Chula Resort
  • Chula Vista
  • Chula Vista Resort
  • Chula Vista Resort Wisconsin Dells
  • Chula Vista Wisconsin Dells
  • Vista Chula
  • Chula Vista Hotel Wisconsin Dells
  • Chula Vista Theme Hotel
  • Hotel Chula Vista Theme
  • Chula Vista Theme Hotel
  • Chula Vista Wisconsin Dells
  • Hotel Chula Vista Theme
  • Chula Vista Resort
  • Chula Vista Resort, Trademark Collection by Wyndham Resort

You should know

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.